 |
|
| If you can't view the Datasheet, Please click here to try to view without PDF Reader . |
|
|
|
| If you can't view the Datasheet, Please click here to try to view without PDF Reader . |
|
|
| Datasheet File OCR Text: |
| CP6015n CP6015dn CP6015de CP6015x CP6015xh hp color laserjet CP6015 series printers user guide
hp color laserjet CP6015 user guide copyright and license ? 2008 copyright hewlett-packard development company, l.p. reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. the information contained herein is subject to change without notice. the only warranties for hp products and services are set forth in the express warranty statements accompanying such products and services. nothing herein should be construed as constituting an additional warranty. hp shall not be liable for technical or editorial errors or omissions contained herein. part number: q3931-90901 edition 1, 04/2008 trademark credits adobe ? , acrobat ? , and postscript ? are trademarks of adobe systems incorporated. corel? is a trademark or registered trademark of corel corporation or corel corporation limited. microsoft?, windows?, and windows?xp are u.s. registered trademarks of microsoft corporation. windows vista? is either a registered trademark or trademark of microsoft corporation in the united states and/or other countries. pantone? is pantone, inc's check- standard trademark for color. unix ? is a registered trademark of the open group. energy star ? is a u.s. registered mark of the united states environmental protection agency. table of contents 1 product basics product comparison ............................................................................................................ ................. 2 product features .............................................................................................................. ..................... 3 product walkaround ............................................................................................................ .................. 6 front view .................................................................................................................... ........ 6 hp color laserjet CP6015n, hp color laserjet CP6015dn, and hp color laserjet CP6015de ............................................................................................ 6 hp color laserjet CP6015x ............................................................................... 7 hp color laserjet CP6015xh ............................................................................. 7 back view ..................................................................................................................... ........ 8 interface ports ............................................................................................................... ....... 9 serial number and model number location .......................................................................... 9 2 control panel use the control panel ......................................................................................................... ................ 12 control-panel layout .......................................................................................................... . 12 interpreting control panel indicator lights ........................................................................... 13 control panel menus ........................................................................................................... ............... 14 getting started basics ........................................................................................................ 14 menu hierarchy ................................................................................................................ ................... 15 open the menus ................................................................................................................ 15 show me how menu .............................................................................................................. ............ 16 retrieve job menu ............................................................................................................. ................. 17 information menu .............................................................................................................. ................. 18 paper handling menu ........................................................................................................... .............. 19 configure device menu ......................................................................................................... ............. 20 printing menu ................................................................................................................. .... 20 pcl sub-menu .................................................................................................. 20 print quality menu ............................................................................................................ . 22 system setup menu ........................................................................................................... 2 7 output setup menu ............................................................................................................ 32 i/o menu ...................................................................................................................... ...... 35 resets menu ................................................................................................................... ... 41 diagnostics menu .............................................................................................................. ................. 42 service menu .................................................................................................................. ................... 46 3 software for windows supported operating systems for windows ....................................................................................... . 48 supported printer drivers for windows ......................................................................................... ...... 49 enww iii hp universal print driver (upd) ............................................................................................... ......... 50 upd installation modes ..................................................................................................... 50 select the correct printer driver for windows ................................................................................. .... 51 priority for print settings ................................................................................................... ................... 52 change printer-driver settings for windows .................................................................................... ... 53 remove software for windows ................................................................................................... ........ 54 supported utilities for windows ............................................................................................... ........... 55 hp web jetadmin .............................................................................................................. 55 embedded web server ...................................................................................................... 55 hp easy printer care ........................................................................................................ 5 5 software for other operating systems .......................................................................................... ....... 57 4 use the product with macintosh software for macintosh ........................................................................................................ ............... 60 supported operating systems for macintosh ..................................................................... 60 supported printer drivers for macintosh ............................................................................. 60 remove software from macintosh operating systems ....................................................... 60 priority for print settings for macintosh .............................................................................. 60 change printer-driver settings for macintosh ..................................................................... 60 software for macintosh computers .................................................................................... 61 hp printer utility ................................................................................................ 61 open the hp printer utility ............................................................... 61 hp printer utility features ................................................................. 62 supported utilities for macintosh ........................................................................................ 62 embedded web server ..................................................................................... 62 use features in the macintosh printer driver .................................................................................. ..... 63 print ......................................................................................................................... .......... 63 create and use printing presets in macintosh ................................................... 63 resize documents or print on a custom paper size .......................................... 63 print a cover page ............................................................................................. 63 use watermarks ................................................................................................ 64 print multiple pages on one sheet of paper in macintosh . ................................ 64 print on both sides of the page (duplex printing) ............................................... 65 set the stapling options ..................................................................................... 65 store jobs .......................................................................................................... 66 set the color options ......................................................................................... 66 use the services menu ..................................................................................... 66 5 connect the product usb connection ................................................................................................................ .................. 70 network connection ............................................................................................................ ................ 71 6 network configuration benefits of a network connection .............................................................................................. ......... 74 supported network protocols ................................................................................................... ........... 75 configure network settings .................................................................................................... ............. 76 tcp/ip ........................................................................................................................ ....... 76 internet protocol (ip) ......................................................................................... 76 transmission control protocol (tcp) ............................................................... 76 iv enww ip address ......................................................................................................... 76 configure ip parameters ................................................................................... 76 dynamic host configuration protocol (dhcp) ................................. 77 bootp ............................................................................................. 77 subnets ............................................................................................................. 77 subnet mask ..................................................................................... 77 gateways .......................................................................................................... 77 default gateway ................................................................................ 77 manually configure ipv4 tcp/ip parameters from the control panel ................................. 77 manually configure ipv6 tcp/ip parameters from the control panel ................................. 78 network utilities ............................................................................................................. ..................... 80 other components and utilities .......................................................................................... 80 7 paper and print media understand paper and print media use .......................................................................................... .... 82 supported paper and print media sizes ......................................................................................... ..... 83 supported paper types ......................................................................................................... .............. 87 supported paper types ......................................................................................................... .............. 89 special paper or print media guidelines ....................................................................................... ...... 91 load paper and print media .................................................................................................... ........... 92 load tray 1 ................................................................................................................... ..... 92 print envelopes ................................................................................................. 93 load banner paper into tray 1 .......................................................................... 93 load trays 2, 3, 4, or 5 ...................................................................................................... 93 load standard-sized paper into trays 2, 3, 4, or 5 ........................................... 93 load undetectable standard-sized paper into trays 2, 3, 4, and 5 . .................. 95 load custom-size paper into tray 2, 3, 4, or 5 .................................................. 96 load large-size paper into tray 3, 4, or 5 ......................................................... 97 configure trays ............................................................................................................... .................... 99 configure a tray when loading paper ................................................................................. 99 configure a tray to match print job settings ....................................................................... 99 configure a tray by using the paper handling menu ....................................................... 100 automatic media type sensing (auto sense mode) .......................................................... 100 auto-sense settings ......................................................................................... 100 select the media by source, type, or size ........................................................................ 101 source ............................................................................................................. 101 type and size ................................................................................................. 101 choose an output location ..................................................................................................... ........... 102 standard output bin ......................................................................................................... 1 02 optional output accessories ............................................................................................ 102 3-bin stapler/stacker features .......................................................................... 102 booklet maker finisher features ....................................................................... 102 accessory walkaround .................................................................................... 103 configure the accessory operation mode ........................................................................ 104 select the operating mode at the control panel ............................................... 104 select the operating mode in the printer driver (windows) ............................. 105 select the operating mode in the pr inter driver (mac os x) ........................... 105 8 use product features economy settings .............................................................................................................. ............... 108 enww v sleep delay ................................................................................................................... ... 108 set sleep delay ................................................................................................ 108 disable/enable sleep mode ............................................................................. 108 wake time ..................................................................................................................... ... 108 set the wake time ............................................................................................ 109 set economy modes from the ews ................................................................ 109 use the stapler ............................................................................................................... .................. 110 supported paper sizes for stapling .................................................................................. 110 staple print jobs ............................................................................................................. .. 112 use job storage features ...................................................................................................... ............ 113 gain access to the job storage features .......................................................................... 113 use the proof and hold feature ........................................................................................ 113 create a proof and hold job ............................................................................. 113 print a proof and hold job ................................................................................ 114 delete a proof and hold job ............................................................................. 114 use the personal job feature ............................................................................................ 115 print a personal job ......................................................................................... 115 delete a personal job ...................................................................................... 115 use the quick copy feature ............................................................................................. 116 create a quickcopy job .................................................................................. 116 printing a quick copy job ................................................................................ 116 delete a quick copy job ................................................................................. 116 use the stored job feature ............................................................................................... 117 create a stored print job .................................................................................. 117 print a stored job ............................................................................................. 117 delete a stored job .......................................................................................... 117 banner printing ............................................................................................................... .................. 118 print banners from tray 1 ................................................................................................ 118 print photos or marketing material ............................................................................................ ....... 119 supported glossy paper ................................................................................................... 119 configure the paper tray .................................................................................................. 119 configure the driver settings ............................................................................................ 120 print weatherproof maps and outdoor signs ..................................................................................... 121 supported tough paper .................................................................................................... 121 configure the paper tray .................................................................................................. 121 configure the driver settings ............................................................................................ 121 set the duplex alignment ...................................................................................................... ............ 122 9 print tasks cancel a print job ............................................................................................................ ................. 124 stop the current print job from the control panel .............................................................. 124 stop the current print job from the software program ...................................................... 124 use features in the windows printer driver .................................................................................... .. 125 open the printer driver ..................................................................................................... 1 25 use printing shortcuts ...................................................................................................... 1 25 set paper and quality options .......................................................................................... 125 set document effects ....................................................................................................... 12 6 set document finishing options ........................................................................................ 126 set product output options ............................................................................................... 126 set job storage options .................................................................................................... 12 7 vi enww set color options ............................................................................................................. . 1 2 7 obtain support and product-status information ................................................................ 128 set advanced printing options ......................................................................................... 128 10 use color manage color .................................................................................................................. .................. 130 automatic or manual color adjustment ............................................................................ 130 manual color options ....................................................................................... 130 print in grayscale ............................................................................................................ . 131 restrict color use ............................................................................................................ . 131 restrict color printing ...................................................................................... 131 rgb color (color themes) ............................................................................................. 132 match colors .................................................................................................................. ................... 133 sample book color matching ........................................................................................... 133 printing color samples ..................................................................................................... 13 3 pantone? color matching ............................................................................................ 134 advanced color use ............................................................................................................ .............. 135 hp imageret 4800 .......................................................................................................... 135 paper selection ............................................................................................................... . 135 srgb .......................................................................................................................... ..... 135 print in four colors ? cmyk ............................................................................................ 135 cmyk ink set emulation (hp postscript level 3 emulation) ............................. 135 truecmyk ...................................................................................................... 136 11 manage and maintain the product information pages ............................................................................................................. ................ 138 hp easy printer care .......................................................................................................... ............. 139 open the hp easy printer care software ........................................................................ 139 hp easy printer care software sections .......................................................................... 139 embedded web server ........................................................................................................... .......... 142 open the embedded web server by using a network connection ................................... 142 embedded web server sections ...................................................................................... 143 use hp web jetadmin software .................................................................................................. .... 145 security features ............................................................................................................. ................. 146 secure the embedded web server .................................................................................. 146 secure disk erase ........................................................................................................... 1 46 data affected ................................................................................................... 146 additional information ..................................................................................... 147 job storage ..................................................................................................... 147 lock the control-panel menus .......................................................................................... 147 set the real-time clock ....................................................................................................... ............... 148 set the real-time clock ..................................................................................................... 1 48 manage supplies ............................................................................................................... ............... 150 print-cartridge storage ..................................................................................................... 1 50 hp policy on non-hp print cartridges ............................................................................... 150 hp fraud hotline and web site ......................................................................................... 150 replace supplies .............................................................................................................. ................ 151 locate supplies ............................................................................................................... . 151 supply replacement guidelines ........................................................................................ 151 approximate replacement intervals for supplies .............................................................. 152 enww vii change print cartridges ................................................................................................... 152 change image drums ...................................................................................................... 154 install memory ................................................................................................................ . 157 install ddr memory dimms ............................................................................ 157 enable memory for windows .......................................................................... 160 install an hp jetdirect or eio print server card or eio hard disk .................... 161 replace the staple cartridge ............................................................................................ 163 replace saddle stitch staple cartridges in the booklet maker .......................................... 165 clean the product ............................................................................................................. ................ 168 clean the exterior ............................................................................................................ 168 clean spilled toner ........................................................................................................... 168 upgrade the firmware .......................................................................................................... ............. 169 determine the current firmware version ........................................................................... 169 download new firmware from the hp web site ............................................................... 169 transfer the new firmware to the product ........................................................................ 169 use ftp to upload the firmware through a browser ....................................... 169 use ftp to upgrade the firmware on a network connection using microsoft windows .......................................................................................................... 170 use hp web jetadmin to upgrade the firmware ............................................. 170 use ms-dos commands to upgrade the firmware for usb connections ....... 171 upgrade the hp jetdirect firmware .................................................................................. 171 12 solve problems solving general problems ...................................................................................................... ........... 174 troubleshooting checklist ................................................................................................ 174 restore factory settings ................................................................................................... 17 5 factors that affect product performance .......................................................................... 175 automatic neutral calibration ........................................................................................... 176 control-panel message types ................................................................................................... ........ 177 control-panel messages ........................................................................................................ .......... 178 jams .......................................................................................................................... ....................... 198 common causes of jams ................................................................................................. 198 jam locations ................................................................................................................. .. 199 clear jams .................................................................................................................... .... 199 area 1: clear jams in the output bin .............................................................. 200 area 2: clear jams in the fuser ..................................................................... 202 area 4: clear jams in the duplex area ........................................................... 206 area 5: clear jams in tray 2 and the internal paper path . ............................ 209 area 6: clear jams in tray 1 ......................................................................... 212 clear jams when printing banners ................................................................... 215 area 7: clear jams in optional trays 3, 4, and 5 ........................................... 217 area 8: clear jams in the optional finishing devices ..................................... 220 clear jams in the output-accessory bridge ..................................... 220 clear jams in the sorter area .......................................................... 220 clear jams in the booklet maker ..................................................... 222 clear staple jams ............................................................................................ 224 clear staple jams in the main stapler ............................................. 224 clear staple jams in the booklet maker .......................................... 225 jam recovery .................................................................................................................. . 228 paper-handling problems ....................................................................................................... .......... 229 viii enww product feeds multiple sheets .......................................................................................... 229 product feeds incorrect page size ................................................................................... 229 product pulls from incorrect tray ...................................................................................... 229 paper does not feed automatically .................................................................................. 230 paper does not feed from tray 2, 3, 4, or 5 ..................................................................... 230 transparencies or glossy paper will not feed .................................................................. 231 envelopes jam or will not feed in the product .................................................................. 232 output is curled or wrinkled ............................................................................................. 232 product will not duplex or duplexes incorrectly ................................................................ 233 understand lights on the formatter ............................................................................................ ....... 234 hp jetdirect leds ........................................................................................................... 2 34 heartbeat led ................................................................................................................. 234 solve image quality problems .................................................................................................. ........ 235 example print quality problems ........................................................................................ 235 repetitive defects ruler .................................................................................................... 2 35 overhead transparency defects ....................................................................................... 237 print quality problems associated with the environment .................................................. 237 print quality problems associated with jams .................................................................... 237 optimize and improve image quality ................................................................................ 237 use supported paper ....................................................................................... 238 calibrate the product ....................................................................................... 238 specify the correct paper type ........................................................................ 238 clean the fuser ................................................................................................ 239 respond to control panel error messages ...................................................... 240 clean the registration second transfer assembly ........................... 241 use manual print modes ................................................................................. 243 print-quality-troubleshooting pages ................................................................. 244 performance problems .......................................................................................................... ........... 245 solve network connectivity problems ........................................................................................... .... 246 solve network printing problems ...................................................................................... 246 verify communication over the network ........................................................................... 246 product software problems ..................................................................................................... .......... 248 solve common macintosh problems ............................................................................................... . 249 appendix a supplies and accessories order parts, accessories, and supplies ........................................................................................ .... 254 order directly from hp ..................................................................................................... 25 4 order through service or support providers ..................................................................... 254 order directly through the embedded web server (for printers that are connected to a network) ...................................................................................................................... ..... 254 order directly through the hp easy printer care software .............................................. 254 part numbers .................................................................................................................. .................. 255 accessories ................................................................................................................... .. 255 print cartridges .............................................................................................................. ... 255 image drums ................................................................................................................... . 2 5 5 maintenance kits .............................................................................................................. 255 memory ........................................................................................................................ .... 256 cables and interfaces ...................................................................................................... 25 6 appendix b service and support enww ix hewlett-packard limited warranty statement .................................................................................... 257 print cartridge and image drum limited warranty statement ............................................................. 259 color laserjet fuser kit, transfer kit, and roller kit limited warranty statement ......................... 260 customer self repair warranty service ......................................................................................... ..... 261 customer support .............................................................................................................. ............... 262 availability of support and service ........................................................................................... ......... 263 hp maintenance agreements ..................................................................................................... ...... 263 on-site service agreements ............................................................................................. 263 priority onsite service ....................................................................................................... 263 next-day onsite service ................................................................................................... 263 weekly (volume) on-site service ...................................................................................... 263 appendix c product specifications physical specifications ....................................................................................................... .............. 266 electrical specifications ..................................................................................................... ............... 267 acoustic specifications ....................................................................................................... .............. 268 environmental specifications .................................................................................................. .......... 269 appendix d regulatory information fcc regulations ............................................................................................................... ................ 272 environmental product stewardship program ................................................................................... 2 73 protecting the environment .............................................................................................. 273 ozone production ............................................................................................................ 2 73 power consumption ......................................................................................................... 273 paper use ..................................................................................................................... ... 273 plastics ...................................................................................................................... ...... 273 hp laserjet print supplies ............................................................................................... 273 return and recycling instructions ..................................................................................... 274 united states and puerto rico ........................................................................ 274 multiple returns (more than one cartridge) ..................................... 274 single returns ................................................................................. 274 shipping .......................................................................................... 274 non-u.s. returns ............................................................................................. 274 paper ......................................................................................................................... ...... 274 material restrictions ......................................................................................................... . 274 disposal of waste equipment by users in private households in the european union .... 275 material safety data sheet (msds) ................................................................................ 275 for more information ....................................................................................................... 27 6 declaration of conformity ..................................................................................................... ............ 277 certificate of volatility ..................................................................................................... .................. 278 types of memory ............................................................................................................. 2 78 volatile memory .............................................................................................. 278 non-volatile memory ....................................................................................... 278 hard-disk-drive memory .................................................................................. 278 safety statements ............................................................................................................. ................ 279 laser safety .................................................................................................................. ... 279 canadian doc regulations .............................................................................................. 279 vcci statement (japan) .................................................................................................. 279 power cord statement (japan) ......................................................................................... 279 emi statement (korea) ..................................................................................................... 279 x enww laser statement for finland ............................................................................................. 280 substances table (china) ............................................................................................... 281 index ......................................................................................................................... ........................................ 283 enww xi xii enww 1 product basics product comparison product features product walkaround enww 1 product comparison table 1-1 product models model features hp color laserjet CP6015n 100-sheet multipurpose input tray (tray 1) 500-sheet input tray (tray 2) hp jetdirect embedded print server for connecting to a 10/100base-tx network 512 megabytes (mb) of random access memory (ram) hp color laserjet CP6015dn 100-sheet multipurpose input tray (tray 1) 500-sheet input tray (tray 2) hp jetdirect embedded print server for connecting to a 10/100base-tx network 512 megabytes (mb) of random access memory (ram) duplexer hp color laserjet CP6015de 100-sheet multipurpose input tray (tray 1) 500-sheet input tray (trays 2) hp jetdirect embedded print server for connecting to a 10/100base-tx network 512 megabytes (mb) of random access memory (ram) duplexer meets energy star ? guidelines, version 1.0 hp color laserjet CP6015x 100-sheet multipurpose input tray (tray 1) two 500-sheet input trays (trays 2 and 3) hp jetdirect embedded print server for connecting to a 10/100base-tx network 512 megabytes (mb) of random access memory (ram) duplexer hp color laserjet CP6015xh 100-sheet multipurpose input tray (tray 1) four 500-sheet input trays (trays 2, 3, 4, and 5) hp jetdirect embedded print server for connecting to a 10/100base-tx network 512 megabytes (mb) of random access memory (ram) duplexer 40 gigabyte (gb) hard drive. 2 chapter 1 product basics enww product features table 1-2 features speed and throughput print up to 40 pages per minute (ppm) on letter-size paper and 41 ppm on a4-size paper. less than 11 seconds to print the first page recommended maximum monthly print volume of 12,500 pages a 835 megahertz (mhz) microprocessor banner printing duplex at speed resolution 600 dots per inch (dpi) with image resolution enhancement technology 4800 for optimum overall imaging 1200 x 600 dpi for detailed line work and small text memory models hp color laserjet CP6015n, hp color laserjet CP6015dn, and hp color laserjet CP6015de have 512 mb of random-access memory (ram), expandable to 1 gigabyte (gb) by using 200-pin small outline dual inline memory modules (sodimm) that support 128, 256, or 512 mb of ram. models hp color laserjet CP6015x and hp color laserjet CP6015xh have 512 mb of ram, expandable to 1 gb. memory enhancement technology (met) automatically compresses data to use ram more efficiently. user interface four-line graphical display on the control panel an embedded web server to gain access to support and order supplies (for network-connected products) hp easy printer care software (a web-based status and troubleshooting tool) internet-enabled supply-ordering capabilities through hp easy printer care software and embedded web server paper-handling input ? tray 1 (multipurpose tray): a multipurpose tray for paper, transparencies, labels, banner media, envelopes, and other paper types. see supported paper types on page 89 for a list of paper types. the tray holds up to 100 sheets of paper, 50 transparencies, or 10 envelopes. see supported paper and print media sizes on page 83 . ? trays 2, 3, 4, and 5: 500-sheet trays. these trays automatically detect common paper sizes and allow printing on custom-size paper. tray 2 supports up to 279 x 432 mm (11 x 17 inches) and a3 paper sizes, and trays 3, 4, and 5 support sizes up to 305 x 457 mm (12 x 18 inches), and sra3. see supported paper and print media sizes on page 83 for a list of supported paper sizes. for a list of supported paper types, see supported paper types on page 89 . ? duplex printing: provides automatic two-sided printing (printing on both sides of the paper). not available on the hp color laserjet CP6015n model. this model cannot be upgraded to auto duplex. enww product features 3 the paper size range for automatic duplex printing is 175 mm to 320 mm (6.9 to 12.6 inches) x 210 mm to 457 mm (8.3 to 18 inches). the media weight range is 60?220 g/m 2 (16-58 lb). output ? standard output bin: the standard output bin is located on the top of the product. this bin can hold up to 500 s heets of paper. the product has a sensor that indicates when the bin is full. ? optional 3-bin stapler/stacker: provides job separation in multiple output bins, convenient stapling (up to 50-sheet jobs), job offset capability, and additional output capacity. the stacker has three bins: a 100-sheet bin, a 500- sheet bin, and a 1000-sheet bin. ? optional booklet maker finisher: provides convenient stapling (up to 50- sheet jobs), saddle-stitching (up to 15 -sheet booklets), single-sheet v-folding, job separation and offset capability, as well as additional output capacity. the booklet maker finisher has three bins: two 1000-sheet bins and one bin that can hold up to 25 saddle-stitched booklets. note: the output bin capacities are based on 75 g/m 2 (20 lb) paper. heavier paper decreases the capacity. languages and fonts hp printer control language (pcl) 6 hp universal printer driver (upd) pcl 5 hp upd postscript (ps) printer management language 80 scalable truetype ps typefaces print cartridges/image drums (4 of each) two-part toner/imaging system print cartridges print up to 17,000 pages at 5% coverage image drums print up to 35,000 pages at 5% coverage authentic hp print cartridge detection automatic toner strip remover supported operating systems microsoft ? windows ? 2000, windows ? xp, and windows vista? macintosh os x, v10.2.8 , v10.3, v10.4, v10.5, and later novell netware unix ? linux connectivity local area network (lan) connector (rj-45) for the embedded hp jetdirect print server two enhanced input/output (eio) slots usb 2.0 connection environmental features sleep setting saves energy high content of recyclable components and materials security features secure disk erase security lock (optional) table 1-2 features (continued) 4 chapter 1 product basics enww job retention user pin authentication for stored jobs ipv6 security table 1-2 features (continued) enww product features 5 product walkaround front view hp color laserjet CP6015n, hp color laserjet CP6015dn, and hp color laserjet CP6015de 4 1 2 3 5 6 7 8 9 1 control-panel display 2 output bin (holds approximately 500 sheets of paper) 3 duplex switchback tray (hp color laserjet CP6015dn and hp color laserjet CP6015de only) 4 right door (provides access for clear ing paper jams and replacing parts) 5 tray 1 (100-sheet multi-purpose tray) 6 power connection 7 on/off switch 8 tray 2 (500-sheet input tray) 9 front cover (provides access to the print cartridges and image drums) 6 chapter 1 product basics enww hp color laserjet CP6015x 1 2 1 lower right door 2 tray 3 (500-sheet input tray) hp color laserjet CP6015xh 1 2 1 lower right door 2 trays 3, 4, and 5 (500-sheet input trays) enww product walkaround 7 back view 1 2 1 interface ports 2 lock lever for additional input bins (hp color laserjet CP6015x and hp color laserjet CP6015xh only) 8 chapter 1 product basics enww interface ports the product has up to 4 ports (2 standard) for connecting to a computer or a network. the ports are at the left, rear corner of the product. 1 4 2 3 1 two eio interface expansion slots 2 access port for kensington lock 3 usb 2.0 port 4 network connection (embedded hp jetdirect print server) serial number and model number location the model number and serial number are listed on identification labels located on the rear of the product. the serial number contains information about the country/region of origin, the product version, production code, and the production number of the product. figure 1-1 sample model and serial number label model name model number hp color laserjet CP6015n q3931a hp color laserjet CP6015dn q3932a hp color laserjet CP6015de q3935a hp color laserjet CP6015x q3933a hp color laserjet CP6015xh q3934a enww product walkaround 9 10 chapter 1 product basics enww 2 control panel use the control panel control panel menus menu hierarchy show me how menu retrieve job menu information menu paper handling menu configure device menu diagnostics menu service menu enww 11 use the control panel the control panel has a text display that provides access to all product functions. use the buttons and numeric keypad to control jobs and the product status. the lights indicate overall product status. control-panel layout the control panel includes a text display, job-control buttons, a numeric keypad, and three light-emitting diode (led) status lights. 4 5 7 6 2 1 12 11 10 9 8 3 1 stop button halts the current job, presents a choice to resume or cancel the current job, clears paper from the product, and clears any continuable errors that are associated with the halted job. if t he product is not printing a job, pressing stop pauses the product. 2 menu button opens and closes menus. 3 display shows status information, menus, help information, and error messages. 4 back arrow ( ) button navigates backward in nested menus. 5 up arrow ( ) button navigates menus and text, and increases the values of numerical items in the display. 6 checkmark ( ) button makes selections, resumes printing after continuable errors, and overrides a non-hp print cartridge. 7 down arrow ( ) button navigates menus and text, and decreases the values of numerical items in the display. 8 numeric keypad allows you to type numeric values for pins and other numeric values. 9 help ( ) button provides detailed information about product messages or menus. 10 attention light the attention light indicates that the product has a condition that requires intervention. examples include an empty paper tray or an error message on the display. 11 data light the data light indicates that the product is receiving data. 12 ready light the ready light indicates that the product is ready to begin processing any job. 12 chapter 2 control panel enww interpreting control pa nel indicator lights indicator on off flashing ready (green) product is online (able to accept and process data). product is offline or is turned off. product is attempting to stop printing and go offline. data (green) processed data is present in the product, but more data is needed to complete the job. product is not processing or receiving data. product is processing and receiving data. attention (amber) a critical error has occurred. product requires attention. no conditions exist that require attention. an error has occurred. product requires attention. enww use the control panel 13 control panel menus you can perform most routine printing tasks from the computer through the printer driver or software application. this is the most convenient way to control the product, and will override the product control- panel settings. see the help files associated with the software, or for more information on accessing the printer driver, see software for windows on page 47 or use the product with macintosh on page 59 . you can also control the product by changing settings in the product?s control panel. use the control panel to access features not supported by the printer driver or software application, and to configure trays for paper size and type. getting started basics enter the menus by pressing the menu button. select a menu item by using the checkmark button . use the up or down arrows to navigate through the menus. in addition to menu navigation, the up and down arrows can increase and decrease numerical value selections. hold down the up or down arrows to scroll faster. the back button allows you to move back in menu selections as well as select numerical values when configuring the product. exit all menus by pressing menu . if no key is pressed for 60 seconds, the product returns to the ready state. 14 chapter 2 control panel enww menu hierarchy the following tables list the hierarchies of each menu. open the menus press menu . press the up arrow or down arrow button to navigate the listings. press the checkmark button to select the appropriate option. the following top-level menus are available: show me how . see show me how menu on page 16 for more information. retrieve job . see retrieve job menu on page 17 for more information. information . see information menu on page 18 for more information. paper handling . see paper handling menu on page 19 for more information. configure device . see configure device menu on page 20 for more information. diagnostics . see diagnostics menu on page 42 for more information. service . see service menu on page 46 for more information. enww menu hierarchy 15 show me how menu the show me how menu prints a page that provides more information about the product. to display: press menu , and then select show me how . item explanation print help guide prints a page that shows links to additional help on the web. 16 chapter 2 control panel enww retrieve job menu the retrieve job menu allows you to view listings of all stored jobs. to display: press menu , and then select retrieve job . item sub-item options description user information menu use the information menu to access and print specific product information. to display: press menu , and then select information . item description print menu map prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. print configuration prints the product configuration pages, which show the printer settings and installed accessories. print supplies status page prints the estimated remaining life for the supplies; reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information. supplies status displays the status of the print cartridges, image drums, fuser kit, roller kit, and transfer kit in a scrollable list. print usage page prints a count of all paper sizes th at have passed through the product; lists whether they were simplex, duplex, monochrome, or color; and reports the page count. print color usage job log prints the color-use statistics for the printer. print demo prints a demonstration page. print rgb samples prints color samples for different rgb values. use the samples as a guide for matching printed colors. print cmyk samples prints color samples for different cmyk values. use the samples as a guide for matching printed colors. print file directory prints the name and directory of files stored in the product. print pcl font list prints the available pcl fonts. print ps font list prints the available ps fonts. 18 chapter 2 control panel enww paper handling menu use this menu to configure input trays by size and type. it is important to correctly configure the trays with this menu before you print for the first time. to display: press menu , and then select paper handling . note: if you have used other hp laserjet product models, you might be accustomed to configuring tray 1 to first mode or cassette mode. on hp color laserjet CP6015 series printers, setting tray 1 to any size and any type is equivalent to first mode. setting tray 1 to a setting other than any size or any type is equivalent to cassette mode. menu item value description tray 1 size a list of available sizes appears. allows you to configure the paper size for tray 1. the default is any size . see supported paper and print media sizes on page 83 for a complete list of available sizes. tray 1 type a list of available types appears. allows you to configure the paper type for tray 1. the default is any type . see supported paper types on page 89 for a complete list of available types. tray x size x = 2 or optional 3, 4, or 5 a list of available sizes appears. allows you to configure the paper size for tray 2 or optional trays 3, 4, or 5. the default size is letter or a4 , depending on your country/region. the paper size is detected by the guides in the tray. see supported paper and print media sizes on page 83 for a complete list of available sizes. tray x type x = 2 or optional 3, 4, or 5 a list of available types appears. allows you to configure the paper type for tray 2 or optional trays 3, 4, or 5. the default is plain . see supported paper types on page 89 for a complete list of available types. enww paper handling menu 19 configure device menu the configure device menu allows you to change the default printing settings, adjust the print quality, change the system configuration and i/o options, and reset the default settings. printing menu these settings affect only jobs without identified properties. most jobs identify all of the properties and override the values set from this menu. to display: press menu , select configure device , and then select printing . menu item values description copies range: 1 - 32000 allows you to set the default number of copies for print jobs. the default number is 1 . default paper size a list of available sizes appears. allows you to set the default paper size. default custom paper size unit of measure x dimension y dimension allows you to set the default size for any custom print job. the default unit of measure is millimeters. override a4/letter no yes allows you to set the product to print an a4 job on letter-size paper when no a4 paper is loaded. the default is yes . manual feed off on the default is off . setting it to on makes manual feed the default for jobs that do not select a tray. you can override this setting in the printer driver. courier font regular dark allows you to select a version of the courier font. the default is regular . wide a4 no yes allows you to change the printable area of a4 paper so that eighty 10-pitch characters may be printed on a single line. the default is no . print ps errors off on allows you to select to print ps error pages. the default is off . print pdf errors off on allows you to select to print pdf error pages. the default is off . pcl sub-menu this menu configures settings for the printer control language. to display: press menu , select configure device , select printing , and then select pcl submenu . 20 chapter 2 control panel enww item description form length sets vertical spacing from 5 to 128 lines for default paper size. orientation allows you to select default page orientation to portrait or landscape. font source selects the font source. font number the product assigns a number to each font and lists the numbers on the pcl font list. the range is 0 to 999. font pitch selects the font pitch. this item might not appear, depending on the font selected. the range is 0.44 to 99.99. symbol set selects any one of several available symbol sets at the product control panel. a symbol set is a unique grouping of all the characters in a font. pc-8 or pc-850 is recommended for line-draw characters. append cr to lf select yes to append a carriage return to each line-feed that is encountered in backward-compatible pcl jobs (pure text, no job control). some environments indicate a new line by only the line-feed control code. use this option to append the required carriage return to each line feed. suppress blank pages when generating your own pcl, extra form feeds are included that would cause a blank page to be printed. select yes for form feeds to be ignored if the page is blank. media source mapping the pcl5 media source mapping command selects an input tray by a number that maps to the various available trays and feeders. enww configure device menu 21 print quality menu to display: press menu , select configure device , and then select print quality . item sub-item values description adjust color highlights cyan density magneta density yellow density black density range from +5 to ?5 . default is 0 . adjust the darkness or lightness of highlights on a printed page. lower values represent lighter highlights on a printed page, and higher values represent darker highlights on a printed page. midtones cyan density magneta density yellow density black density range from +5 to ?5 . default is 0 . adjust the darkness or lightness of midtones on a printed page. lower values represent lighter midtones on a printed page, and higher values represent darker midtones on a printed page. shadows cyan density magneta density yellow density black density range from +5 to ?5 . default is 0 . adjust the darkness or lightness of shadows on a printed page. lower values represent lighter shadows on a printed page, and higher values represent darker shadows on a printed page. restore color values restore the color settings by resetting the density values of each color. set registration setting the registration shifts the margin alignment to center the image on the page from top to bottom and from left to right. you can also align the image on the front with the image printed on the back. print test page print a test page for setting the registration. source all trays tray 1 tray 2 tray item sub-item values description auto sense mode tray 1 sensing full sensing expanded sensing transparency only sets the sensing option for tray 1 for paper types using auto sense mode. when full sensing is selected, the product recognizes light, plain, heavy, glossy, and tough paper and overhead transparencies. when expanded sensing is selected, the product recognizes normal paper, overhead transparencies, glossy paper, and tough paper. when transparency only is selected, the product recognizes only overhead transparency and non-overhead transparency types. tray item sub-item values description discharge mode normal (default) on select on if you are seeing clumps of toner or toner spatter on print jobs. these problems can occur in low-temperature and low-humidity environments, with lightweight or thin paper. the problems might happen more frequently with duplex jobs. print modes auto sense mode (default) normal transparency mode item sub-item values description media temp normal (default) reduced set this feature to reduced if you are having problems with paper sticking together in the output bin. environment off (default) on optimizes performance in extreme low- temperature environments. set this feature to on if the product is operating in a low-temperature environment and you are having problems with print quality such as blisters in the printed image. line voltage off (default) on optimizes performance in low-voltage conditions. set this feature to on if the product is operating in a low-voltage environment and you are having problems with print quality such as blisters in the printed image. cleaning frequency normal (default) alternate set this feature to alternate if you are seeing defects in the printed output that repeat at 38 mm (1.5 inch) intervals. this feature increases the frequency at which the c roller is cleaned. setting this feature to alternate might also reduce printing speed and increase the frequency of consumable replacement. d-blade bias normal (default) alternate set this feature to alternate if you are seeing short white vertical lines in the printed output. the alternate setting might also cause dark spots in the printed output, so be sure to test this setting on a few print jobs. waste bin normal (default) alternate try setting this feature to alternate if you are seeing lengthwise toner streaks in your printed output, especially in jobs with low toner coverage. background off (default) on select on if pages are printing with a shaded background. using this feature can reduce gloss levels. heavy mode 30 ppm (default) 24 ppm the default setting is 30 ppm . select the 24 ppm option to reduce the speed and improve fusing on heavy paper. tracking control on (default) off improves color stability by adjusting the bias voltage. this setting should remain on . restore optimize use this feature to return all the settings in the optimize menu to the factory-default values. quick calibrate now performs a partial product calibration. full calibrate now performs all product calibrations. enww configure device menu 25 item sub-item values description calibrate neutrals calibration source tray 1 item sub-item values description normal is the default trapping setting. trapping is at a medium level and adaptive halftoning is on. maximum is the most aggressive trapping setting. adaptive halftoning is on. process cleaning page allows you to create and process a cleaning page for cleaning excess toner off the pressure roller in the fuser. when the cleaning process runs, a blank page is printed. this page can be discarded. system setup menu use the system setup menu to change product- configuration defaults such as sleep mode, product personality (language), and jam recovery. to display: press menu , select configure device , and then select system setup . item sub-item values description date/time date ----/[mmm]/[yy] year= [yyyy]/---/[dd] month= [yyyy]/[mmm]/-- day= allows you to set the correct date. date format yyyy/mmm/dd mmm/dd/yyyy dd/mmm/yyyy allows you to choose the order in which the year, month, and day appear in the date. time --:[mm] [pm] hour= [hh]:-- [pm] minute= [hh]:[mm] -- am/pm= allows you to select from various configurations for the time format. different wizards appear depending on the time format selected. time format 12 hour 24 hour allows you to select 12 hour or 24 hour format. job storage limit continuous value range: 1?100 default = 32 allows you to specify the number of quick copy jobs that can be stored on the product. the default value is 32. the maximum allowed value is 100. job held timeout off 4 hours 1 day 1 week allows you to set the amount of time that quick copy jobs are kept before being automatically deleted from the queue. this menu item only appears when a hard disk is installed. the default value is off . show address auto off this item determines whether the product?s ip address is shown on the display with the ready message. the default is off . enww configure device menu 27 item sub-item values description restrict color use enable color color if allowed disable color disables or restricts color use. the default is enable color . to use the color if allowed setting, set up user permissions through the embedded web server, hp easy printer care, or web jetadmin. see supported utilities for windows on page 55 . color/black mix auto mostly color pages mostly black pages this menu item establishes how the product switches from color to monochrome (black and white) mode for maximum performance and print cartridge life. auto resets the product to the factory default setting. the default is auto . select mostly color pages if nearly all of your print jobs are color with high page coverage. select mostly black pages if you print mostly monochrome print jobs, or a combination of color and monochrome print jobs. tray behavior use this menu to control how the product handles paper trays and related prompts at the control panel. use requested tray exclusively first use requested tray handles jobs that have specified a specific input tray. two options are available: exclusively : the device never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty. this is the factory default setting. first : the device can pull from another tray if the specified tray is empty, even though the user specifically indicated a tray for the job. manually feed prompt always unless loaded this option controls whether a manual feed message should appear when the type or size for a job does not match the specified tray and the device pulls from the 28 chapter 2 control panel enww item sub-item values description multipurpose tray instead. two options are available: always : a prompt always appears before using the multipurpose tray. this is the factory default setting. unless loaded : a message appears only if the multipurpose tray is empty. ps defer media enable disabled this option affects how paper is handled when printing from an adobe ps print driver. enabled uses hp?s paper handling model. disabled uses the adobe ps paper handling model. size/type prompt display do not display this option controls whether the tray configuration message appears whenever a tray is closed. two options are available: display : this option shows the tray configuration message when a tray is closed. you can configure the tray settings directly from this message. do not display : this option prevents the tray configuration message from automatically appearing. use another tray enable disable this option turns on or off the control-panel prompt to select another tray when the specified tray is empty. two options are available: enable : when this option is selected, the user is prompted either to add paper to the selected tray or to choose a different tray. this is the factory default setting. disable : when this option is selected, the user is not given the option of selecting a different tray. the device prompts the user to add paper to the tray that was initially selected. duplex blank pages auto yes this option controls how the device handles two-sided jobs enww configure device menu 29 item sub-item values description (duplexing). two options are available: auto enables smart duplexing, which instructs the device not to process both sides if the second side is blank. this can improve print speed. yes disables smart duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side. this might be preferable for certain jobs that use paper types such as letterhead or prepunched paper. image rotation left to right right to left alternate this option allows an image from an optional output accessory to be rotated 180 degrees, so that staples can be placed in the upper corner (usually narrow format devices). sleep delay 1 minute 15 minutes 30 minutes 45 minutes 60 minutes 90 minutes 2 hours 4 hours reduces power consumption when the product has been inactive for the selected period. the default is 60 minutes . wake time item sub-item values description personality auto pcl pdf ps sets the default personality to automatic switching, pcl, pdf, or ps modes. the default is auto . clearable warnings job on sets whether a warning is cleared on the control panel or when another job is sent. the default is on . auto continue off on determines product behavior when the system generates an auto continuable error. the default is on . replace supplies stop at low stop at out override at out 1 override at out 2 sets product behavior when a cartridge is low. the default is stop at low . this option allows the product to continue printing until a color supply is exhausted. when the product is set to stop at out , printing pauses until the color supply is replaced. the product displays an ?order supplies? message when a cartridge is running low and a ?replace supplies? message when a cartridge has been depleted. to ensure optimal print quality, hp recommends replacing a cartridge when the ?replace supplies? message is displayed. replacing the cartridge at this point can help prevent waste of media or other cartridges when one cartridge produces poor print quality. the override options allow the product to continue using a cartridge that has reached the recommended replacement point. caution: using an override option may result in unsatisfactory print quality and unavailability of certain features (such as toner remaining information). caution: all print defects or supply failures incurred when an hp supply is used in override mode are not considered defects in materials or workmanship in the supply under the hp print cartridge limited warranty statement. for warranty information, see print cartridge and image drum limited warranty statement on page 259 . enww configure device menu 31 item sub-item values description the override options can be enabled or disabled at any time, and do not have to be re-enabled for each cartridge. the product will automatically continue printing when a cartridge reaches recommended replacement. the message ?replace supply override in use? displays on the control panel while a cartridge is used in override mode. when the cartridge is replaced with a new supply, override is de-activated until another cartridge reaches recommended replacement. override at out 1 allows printing to continue when a color supply is out, but displays a warning. printing stops if there is a risk of damage to product components. override at out 2 allows printing to continue when the color supply is out, but displays a warning message. printing is not stopped even if there is a risk of damage to product components. supply information pages remaining order messages level gauge on off order at range=0-100% the user can set the supply percentage remaining at which the order at message appears. the default is 5%. color supply out stop autocontinue black sets the color supply out product behavior when a color supply is empty. when the product is set to autocontinue black , the product continues printing with black toner only. the default is stop . jam recovery auto off on sets whether the product will attempt to reprint pages after a jam. the default is auto . language a listing of available languages appears. sets the default language. the default language is english . output setup menu this menu and associated sub-items displays only when an optional output accessory is attached to the product. 32 chapter 2 control panel enww to display: press menu , select configure device , and then select output setup . item sub-item values description output setup this menu appears when the hp 3-bin stapler/stacker accessory or the hp booklet maker/finisher accessory is attached. multifunc finisher or mbm-3 bin stapler operation mode mailbox stacker allows you to set the default operation mode. mailbox assigns a user or group of users to each output bin. stacker treats all of the output bins as a single large bin. when one bin gets full, jobs are automatically routed to the next bin. staples none one left angled one right angled two left two right two top sets the default staple selection for documents sent to the device when no staple value is specified. staples out stop continue sets the default behavior when a job specifies stapling and the stapler is out of staples. stop stops printing if the stapler runs out of staples. continue allows a job to continue printing even when the device is out of staples. offset off on turns the job offset feature on or off. when job offset is on, each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others. a4/letter staple normal alternate 1 alternate 2 controls the speed of the print engine to prevent paper jams by using the stapler buffer. with the normal , the engine speed is normal, and the stapler buffer is used. if the alternate 1 setting is enabled, and the engine is in autosense mode, the engine slows down to prevent jams. if the product is not in autosense mode, the engine performs at normal speed, using the stapler buffer. if the alternate 2 setting is enabled, the engine always enww configure device menu 33 item sub-item values description slows down to prevent jams, never using the stapler buffer. fold ltr-r & a4 - r ?4.0 mm ?3.5 mm ?3.0 mm ?2.5 mm ?2.0 mm ?1.5 mm ?1.0 mm ?0.5 mm 0.0 mm 0.5 mm 1.0 mm 1.5 mm 2.0 mm 2.5 mm 3.0 mm 3.5 mm 4.0 mm adjusts the fold line for letter and a4 size paper (booklet maker only). fold legal & jisb4 ?4.0 mm ?3.5 mm ?3.0 mm ?2.5 mm ?2.0 mm ?1.5 mm ?1.0 mm ?0.5 mm 0.0 mm 0.5 mm 1.0 mm 1.5 mm 2.0 mm 2.5 mm 3.0 mm adjusts the fold line for legal and jis b4 size paper (booklet maker only). 34 chapter 2 control panel enww item sub-item values description 3.5 mm 4.0 mm fold 11x17 & a3 ?4.0 mm ?3.5 mm ?3.0 mm ?2.5 mm ?2.0 mm ?1.5 mm ?1.0 mm ?0.5 mm 0.0 mm 0.5 mm 1.0 mm 1.5 mm 2.0 mm 2.5 mm 3.0 mm 3.5 mm 4.0 mm adjusts the fold line for legal and 11x17 and a3 size paper (booklet maker only). i/o menu items on the i/o (input/output) menu affect the communication between the product and the computer. if the product contains an hp jetdirect print server, you can configure basic networking parameters by using this submenu. you can also configure these and other parameters through hp web jetadmin or the embedded web server. for more information on these options, see configure network settings on page 76 . to display: press menu , select configure device , and then select i/o . item sub-item values description i/o timeout 15 seconds range: 5 - 300 allows you to set the product i/o timeout in seconds. use this setting to adjust timeout for the best performance. if data from other ports appears in the middle of your print job, increase the timeout value. embedded jetdirect menu see the next table for a list of options. enww configure device menu 35 table 2-1 embedded jetdirect and eio item sub-item values description default gateway idle timeout subnet mask : the subnet mask for the printer, where m is a value from 0 to 255. syslog server : the ip address of the syslog server used to receive and log syslog messages. default gateway : the ip address of the gateway or router used for communications with other networks. idle timeout : the time period, in seconds, after which an idle tcp print data connection is closed (default is 270 seconds, 0 disables the timeout). primary dns specify the ip address (n.n.n.n) of a primary dns server. secondary dns specify the ip address (n.n.n.n) of a secondary domain name system (dns) server. ipv6 settings enable off on use this item to enable or disable ipv6 operation on the print server. off *: ipv6 is disabled. on : ipv6 is enabled. address manual settings address use this item to manually configure an ipv6 address. use the manual settings menu to enable and manually configure a tcp/ ipv6 address. select enable and choose on to enable manual configuration, or off to disable manual configuration. address : use this item to type a 32 hexadecimal digit ipv6 node address that uses the colon hexadecimal syntax. dhcpv6 policy router specified router unavailable always router specified : the stateful auto-configuration method to be used by the print server is determined by a router. the router specifies whether the print server obtains its address, its configuration information, or both from a dhcpv6 server. router unavailable : if a router is not available, the print server should attempt to obtain its stateful configuration from a dhcpv6 server. always : whether or not a router is available, the print server always attempts to obtain its stateful configuration from a dhcpv6 server. primary dns use this item to specify an ipv6 address for a primary dns server that the print server should use. secondary dns use this item to specify an ipv6 address for a secondary dns server that the print server should use. table 2-1 embedded jetdirect and eio item sub-item values description proxy server specifies the proxy server to be used by embedded applications in the product. a proxy server is typically used by network clients for internet access. it caches web pages, and provides a degree of internet security, for those clients. to specify a proxy server, enter its ipv4 address or fully-qualified domain name. the name can be up to 255 octets. for some networks, you might need to contact your internet service provider (isp) for the proxy server address. proxy port type the port number used by the proxy server for client support. the port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. ipx/spx enable off on off : disable the ipx/spx protocol. on *: enable the ipx/spx protocol. frame type auto en_8023 en_ii en_8022 en_snap selects the frame-type setting for your network. auto : automatically sets and limits the frame type to the first one detected. en_8023 , en_ii , en_8022 , and en_snap are frame- type selections for ethernet networks appletalk enable off on off : disable the appletalk protocol. on *: enable the appletalk protocol. dlc//llc enable off on off : disable the dlc/llc protocol. on *: enable the dlc/llc protocol. security print sec page yes no yes : prints a page that contains the current security settings on the hp jetdirect print server. no *: a security settings page is not printed. secure web https required http/https optional for configuration management, specify whether the embedded web server will accept communications using https (secure http) only, or both http and https. https required : for secure, encrypted communications, only https access is accepted. the print server will appear as a secure site. http/https optional : access using either http or https is permitted. ipsec keep disable specify the ipsec or firewall status on the print server. keep : ipsec/firewall status remains the same as currently configured. disable : ipsec/firewall operation on the print server is disabled. table 2-1 embedded jetdirect and eio item sub-item values description reset security no yes specify whether the current security settings on the print server will be saved or reset to factory defaults. no *: the current security settings are maintained. yes : security settings are reset to factory defaults. diagnostics embedded tests execute this menu provides tests to help diagnose network hardware or tcp/ip network connection problems. embedded tests help to identify whether a network fault is internal or external to the product. use an embedded test to check hardware and communication paths on the print server. after you select and enable a test and set the execution time, you must select execute to initiate the test. depending on the execution time, a selected test runs continuously until either the product is turned off, or an error occurs and a diagnostic page is printed. lan hw test caution: running this embedded test will erase your tcp/ip configuration. this test performs an internal loopback test. an internal loopback test will send and receive packets only on the internal network hardware. there are no external transmissions on your network. select yes to choose this test, or no to not choose it. http test this test checks operation of http by retrieving predefined pages from the product, and tests the embedded web server. select yes to choose this test, or no to not choose it. snmp test this test checks operation of snmp communications by accessing predefined snmp objects on the product. select yes to choose this test, or no to not choose it. data path test this test helps to identify data path and corruption problems on an hp postscript level 3 emulation product. it sends a predefined ps file to the product, however, the test is paperless; the file will not print. select yes to choose this test, or no to not choose it. select all tests select this item to run all the embedded tests. select yes to run all tests, or select no to not run all tests. execution time [h] use this item to specify the length of time (in hours) that an embedded test will be run. you can select a value from 1 to 60 hours. if you select zero (0), the test runs indefinitely until an error occurs or the product is turned off. data gathered from the http, snmp, and data path tests is printed after the tests have completed. execute no *: do not initiate the selected tests. yes : initiate the selected tests. table 2-1 embedded jetdirect and eio item sub-item values description ping test this test is used to check network communications. this test sends link-level packets to a remote network host, then waits for an appropriate response. dest type specify whether the target device is an ipv4 or ipv6 node. dest ipv4 type the ipv4 address. dest ipv6 type the ipv6 address. packet size specify the size of each packet, in bytes, to be sent to the remote host. the minimum is 64 (default) and the maximum is 2048. timeout specify the length of time, in seconds, to wait for a response from the remote host. the default is 1 and the maximum is 100. count specify the number of ping test packets to send for this test. select a value from 1 to 100. to configure the test to run continuously, select 0. print results if the ping test was not set for continuous operation, you can choose to print the test results. select yes to print results. if you select no (default), results are not printed. execute specify whether to initiate the ping test. select yes to initiate the test, or no to not run the test. ping results use this item to view the ping test status and results using the control panel display. packets sent shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. packets received shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed. percent lost shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed. rtt min shows the minimum detected roundtrip- time (rtt), from 0 to 4096 milliseconds, for packet transmission and response. rtt max shows the maximum detected roundtrip- time (rtt), from 0 to 4096 milliseconds, for packet transmission and response. rtt average shows the average round-trip-time (rtt), from 0 to 4096 milliseconds, for packet transmission and response. ping in progress shows whether a ping test is in progress. yes indicates a test in progress, and no indicates that a test completed or was not run. refresh when viewing the ping test results, this item updates the ping test data with current results. select yes to update the data, or no to maintain the existing data. table 2-1 embedded jetdirect and eio item sub-item values description however, a refresh automatically occurs when the menu times out or you manually return to the main menu. link speed auto 10t half : 10 mbps, half- duplex operation. 10t full : 10 mbps, full- duplex operation. 100tx half : 100 mbps, half-duplex operation. 100tx full : 100 mbps, full-duplex operation. 100tx auto : limits auto-negotiation to a maximum link speed of 100 mbps. 1000tx full : 1000 mbps, full-duplex operation. the link speed and communication mode of the print server must match the network. the available settings depend on the product and installed print server. select one of the following link configuration settings: caution: if you change the link setting, network communications with the print server and network device might be lost. auto *: the print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. if auto-negotiation fails, either 100tx half or 10tx half is set depending on the detected link speed of the hub/switch port. (a 1000t half-duplex selection is not supported.) print protocols use this item to print a page that lists the configuration of the following protocols: ipx/spx, novell netware, appletalk, dlc/llc. resets menu the resets menu allows you to reset factory settings, disable and enable sleep mode, and update the product after new supplies are installed. to display: press menu , select configure device , and then select resets . item values description restore factory settings allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. reset calibration resets calibration values on the formatter. sleep mode off low high if sleep mode is off , the product will never enter power save mode and no asterisk will appear next to any item when the user enters the menu item sleep delay . the low setting has a shorter wake-up time than the high setting. the default setting is either low or high , depending on your country/region. table 2-1 embedded jetdirect and eio diagnostics menu the diagnostics menu allows you to run tests that can help you identify and solve problems with the product. to display: press menu and then select diagnostics . item sub-item values description print event log prints a report containing the last 50 entries in the product?s event log, starting with the most recent. show event log displays the last 50 events, starting with the most recent. pq troubleshooting prints a page that includes instructions, pages for each color, a demo page, and a configuration page. these pages can help isolate print-quality problems. print diagnostics page prints a page that can assist in diagnosing product problems. disable cartridge check this item allows you to remove a print cartridge to help determine which cartridge is the source of a problem. paper path sensors performs a test on each of the product?s sensors to determine if they are working correctly and displays the status of each sensor. paper path test tests the paper-handling features of the product, such as the configuration of the trays. print test page generates a page for testing the paper-handling features. you must define the path for the test in order to test specific paper paths. source all trays tray 1 tray 2 (additional trays are shown, if applicable.) specifies whether the test page is printed from all trays or from a specific tray. destination all bins (additional bins are shown, if applicable.) appears if there is an optional output accessory connected to the product. selects the output option for the test page. you can send the test page to all output bins or only to a specific bin. duplex off on determines whether the duplexer is included in the test. 42 chapter 2 control panel enww item sub-item values description copies 1 10 50 100 500 determines how many pages should be sent from the specified source as part of the test. finishing paper path test this item only appears if there is an optional stapler/stacker or booklet maker connected to the product. tests the paper-handling features on the output accessory. stack destination bin media size media type copies duplex print test page sets up the options for testing the stapler/stacker or booklet maker paper path. after setting up all of the options, select print test page to run the test. staples finishing options destination bin media size media type copies duplex print test page sets up the options for testing the stapler/stacker or booklet maker stapling functions. after setting up all of the options, select print test page to run the test. booklet maker (booklet maker only) media size media type copies duplex print test page sets up the options for testing the booklet-making functions of the booklet maker. after setting up all of the options, select print test page to run the test. manual sensor test performs tests to determine whether the paper path sensors are operating correctly. manual sensor test 2 performs additional tests to determine whether the paper path sensors are operating correctly. component test transfer motors belt only image drum motors activate individual parts independently to isolate noise, leaking, and other hardware issues. enww diagnostics menu 43 item sub-item values description black laser scanner cyan laser scanner magenta laser scanner yellow laser scanner fuser motor fuser pressure release motor black alienation motor cyan alienation motor magenta alienation motor yellow alienation motor itb contact/alienation paper transport motor tray 1 pickup solenoid tray 2 pickup motor tray 2 pickup solenoid tray 3 pickup motor tray 3 pickup solenoid tray 4 pickup motor tray 4 pickup solenoid tray 5 pickup motor tray 5 pickup solenoid duplexer reverse motor duplexer refeed motor repeat once (default) continuous allows the user to specify the number of times the device sequences. to terminate the test at any time the user can press stop . print/stop test range is 0 - 60,000 milliseconds. the default is 0. isolates print quality faults more accurately by stopping the product in mid-print cycle, which allows you to see where the image begins to degrade. this causes a jam message that might need to be manually cleared. a service representative should perform this test. color band test print test page prints a color band test page that is used to identify arcing in the high- voltage power supply. 44 chapter 2 control panel enww item sub-item values description copies range is 1 to 30. the default value is 1. allows the user to determine how many copies of the internal page are printed. finisher tests if the optional stapler/stacker or booklet maker is installed, this menu runs tests on specific sensors and components. different values are displayed, based on the accessory installed. manual sensor test read all once continuous reading initiates a diagnostic test of the sensors on the stapler/stacker or booklet maker. component tests m1 - deliver motor (booklet maker only) m2 - folding motor (booklet maker only) m3 - guide motor (booklet maker only) m4 - guide plate motor (booklet maker only) m9 - inlet motor (booklet maker only) m31 - entrance motor m36 - swing motor m37 - tray 1 motor m38 - tray 2 motor m39 - process motor sl1 - flapper 1 solenoid (booklet maker only) sl2 - flapper 2 solenoid (booklet maker only) sl4 - booklet solenoid (booklet maker only) sl5 - switch solenoid (booklet maker only) sl31 - roller 1a solenoid sl32 - buffer solenoid sl33 - output solenoid sl34 - guide solenoid activates a diagnostic test for the selected motor or solenoid. enww diagnostics menu 45 service menu the service menu is locked and requires a pin for access. this menu is intended for use by authorized service personnel. 46 chapter 2 control panel enww 3 software for windows supported operating systems for windows supported printer drivers for windows hp universal print driver (upd) select the correct printer driver for windows priority for print settings change printer-driver settings for windows remove software for windows supported utilities for windows software for other operating systems enww 47 supported operating systems for windows the product supports the following windows operating systems: windows xp (32-bit and 64-bit) windows server 2003 (32-bit and 64-bit) windows 2000 windows vista 48 chapter 3 software for windows enww supported printer drivers for windows hp pcl 6 hp postscript emulation universal print driver (hp upd ps) hp pcl 5 upd universal print driver (hp upd pcl 5) the printer drivers include online help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. note: for more information about the upd, see www.hp.com/ go/upd . enww supported printer drivers for windows 49 hp universal print driver (upd) the hp universal print driver (upd) for windows is a single driver that gives you instant access to virtually any hp laserjet product, from any location, without downloading separate drivers. it is built on proven hp print driver technology and has been tested thoroughly and used with many software programs. it is a powerful solution that performs consistently over time. the hp upd communicates directly with each hp product, gathers configuration information, and then customizes the user interface to show the product?s unique, available features. it automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually. for more information, go to www.hp.com/ go/upd . upd installation modes traditional mode use this mode if you are installing the dr iver from a cd for a single computer. when installed with this mode, upd operates like traditional printer drivers. if you use this mode, you must install upd separately for each computer. dynamic mode use this mode if you are installing the dr iver for a mobile computer, so you can discover and print to hp products in any location. use this mode if you are installing upd for a workgroup. to use this mode, download upd from the internet. see www.hp.com/ go/ upd . 50 chapter 3 software for windows enww select the correct printer driver for windows printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). check the installation notes and readme files on the product cd for additional software and languages. hp pcl 6 driver description provided as the default driver recommended for printing in all windows environments provides the overall best speed, print quality, and product-feature support for most users developed to align with the windows graphic device interface (gdi) for the best speed in windows environments might not be fully compatible with third-party and custom software programs that are based on pcl 5 hp upd ps driver description provided on the product cd and at www.hp.com/ go/cljCP6015_software installs from the add printer wizard recommended for printing with adobe ? software programs or with other highly graphics-intensive software programs provides support for printing from postscript emulation needs, or for postscript flash font support hp upd pcl 5 driver description provided on the product cd and at www.hp.com/ go/cljCP6015_software installs from the add printer wizard recommended for general office printing in windows environments compatible with previous pcl versions and older hp laserjet products the best choice for printing from third-party or custom software programs the best choice when operating with mixed environments, which require the product to be set to pcl 5 (unix, linux, mainframe) designed for use in corporate windows environments to provide a single driver for use with multiple printer models preferred when printing to multiple printer models from a mobile windows computer enww select the correct printer driver for windows 51 priority for print settings changes to print settings are prioritized depending on where the changes are made: note: the names of commands and dialog boxes might vary depending on your software program. page setup dialog box : click page setup or a similar command on the file menu of the program you are working in to open this dialog box. settings changed here override settings changed anywhere else. print dialog box : click print , print setup , or a similar command on the file menu of the program you are working in to open this dialog box. settings changed in the print dialog box have a lower priority and do not override changes made in the page setup dialog box. printer properties dialog box (printer driver) : click properties in the print dialog box to open the printer driver. settings changed in the printer properties dialog box do not override settings anywhere else in the printing software. default printer driver settings : the default printer driver settings determine the settings used in all print jobs, unless settings are changed in the page setup , print , or printer properties dialog boxes. printer control panel settings : settings changed at the printer control panel have a lower priority than changes made anywhere else. 52 chapter 3 software for windows enww change printer-driver settings for windows change the settings for all print jobs until the software program is closed change the default settings for all print jobs change the product configuration settings 1. on the file menu in the software program, click print . 2. select the driver, and then click properties or preferences . the steps can vary; this procedure is most common. 1. windows xp and windows server 2003 (using the default start menu view) : click start , and then click printers and faxes . -or- windows 2000, windows xp, and windows server 2003 (using the classic start menu view) : click start , click settings , and then click printers . -or- windows vista : click start , click control panel , and then in the category for hardware and sound click printer . 2. right-click the driver icon, and then select printing preferences . 1. windows xp and windows server 2003 (using the default start menu view) : click start , and then click printers and faxes . -or- windows 2000, windows xp, and windows server 2003 (using the classic start menu view) : click start , click settings , and then click printers . -or- windows vista : click start , click control panel , and then in the category for hardware and sound click printer . 2. right-click the driver icon, and then select properties . 3. click the device settings tab. enww change printer-driver settings for windows 53 remove software for windows 1. click start , and then click all programs . 2. click hp , and then click hp color laserjet CP6015 series product . 3. click uninstall hp color laserjet CP6015 series product , and then follow the onscreen instructions to remove the software. 54 chapter 3 software for windows enww supported utilities for windows hp web jetadmin hp web jetadmin is a browser-based management tool for hp jetdirect-connected printers within your intranet, and it should be installed only on the network administrator?s computer. to download a current version of hp web jetadmin and for the latest list of supported host systems, visit www.hp.com/ go/webjetadmin . when installed on a host server, a windows client can gain access to hp web jetadmin by using a supported web browser (such as microsoft? internet explorer 4.x or netscape navigator 4.x or later) by navigating to the hp web jetadmin host. embedded web server the device is equipped with an embedded web server, which provides access to information about device and network activities. this information appears in a web browser, such as microsoft internet explorer, netscape navigator, apple safari, or firefox. the embedded web server resides on the device. it is not loaded on a network server. the embedded web server provides an interface to the device that anyone who has a network- connected computer and a standard web browser can use. no special software is installed or configured, but you must have a supported web browser on your computer. to gain access to the embedded web server, type the ip address for the device in the address line of the browser. (to find the ip address, print a configuration page. for more information about printing a configuration page, see information pages on page 138 .) for a complete explanation of the features and functionality of the embedded web server, see embedded web server on page 142 . hp easy printer care hp easy printer care software is a program that you can use for the following tasks: check the product status check the supplies status and use hp suresupply to shop online for supplies set up alerts view product usage reports view product documentation gain access to troubleshooting and maintenance tools use hp proactive support to routinely scan your printing system and to prevent potential problems. hp proactive support can update software, firmware, and hp printer drivers. you can view hp easy printer care software when the product is directly connected to your computer or when it is connected to a network. enww supported utilities for windows 55 supported operating systems microsoft ? windows 2000 microsoft windows xp, service pack 2 (home and professional editions) microsoft windows server 2003 microsoft windows vista? supported browsers microsoft internet explorer 6.0 or 7.0 to download hp easy printer care software , go to www.hp.com/ go/easyprintercare . this web site also provides updated information about supported browsers and a list of hp products that support hp easy printer care software. for more information about using hp easy printer care software, see hp easy printer care on page 139 . 56 chapter 3 software for windows enww software for other operating systems os software unix for hp-ux and solaris networks, go to www.hp.com/ support/go/jetdirectunix_software to install model scripts using the hp jetdirect printer installer (hppi) for unix. for the latest model scripts, go to www.hp.com/ go/unixmodelscripts . linux for information, go to www.hp.com/ go/linuxprinting . enww software for other operating systems 57 58 chapter 3 software for windows enww 4 use the product with macintosh software for macintosh use features in the macintosh printer driver enww 59 software for macintosh supported operating systems for macintosh the device supports the following macintosh operating systems: mac os x v10.2.8, v10.3, v10.4 and later note: for mac os v10.4 and later, ppc and intel core processor macs are supported. supported printer drivers for macintosh the hp installer provides postscript ? printer description (ppd) files, printer dialog extensions (pdes), and the hp printer utility for use with macintosh computers. the ppds, in combination with the apple postscript printer drivers, provide access to device features. use the apple postscript printer driver that comes with the computer. remove software from macintosh operating systems to remove the software from a macintosh computer, drag the ppd files to the trash can. priority for print set tings for macintosh changes to print settings are prioritized depending on where the changes are made: note: the names of commands and dialog boxes might vary depending on your software program. page setup dialog box : click page setup or a similar command on the file menu of the program you are working in to open this dialog box. settings changed here might override settings changed anywhere else. print dialog box : click print , print setup , or a similar command on the file menu of the program you are working in to open this dialog box. settings changed in the print dialog box have a lower priority and do not override changes made in the page setup dialog box. default printer driver settings : the default printer driver settings determine the settings used in all print jobs, unless settings are changed in the page setup , print , or printer properties dialog boxes. printer control panel settings : settings changed at the printer control panel have a lower priority than changes made anywhere else. change printer-driver settings for macintosh change the settings for all print jobs until the software program is closed change the default settings for all print jobs change the product configuration settings 1. on the file menu, click print . 2. change the settings that you want on the various menus. 1. on the file menu, click print . 2. change the settings that you want on the various menus. 3. on the presets menu, click save as and type a name for the preset. mac os x v10.2.8 1. in the finder, on the go menu, click applications . 2. open utilities , and then open print center . 3. click on the print queue. 60 chapter 4 use the product with macintosh enww change the settings for all print jobs until the software program is closed change the default settings for all print jobs change the product configuration settings these settings are saved in the presets menu. to use the new settings, you must select the saved preset option every time you open a program and print. 4. on the printers menu, click configure . 5. click the installable options menu. note: configuration settings might not be available in classic mode. mac os x v10.3 or mac os x v10.4 1. from the apple menu, click system preferences and then print & fax . 2. click printer setup . 3. click the installable options menu. mac os x v10.5 1. from the apple menu, click system preferences and then print & fax . 2. click options & supplies . 3. click the driver menu. 4. select the driver from the list, and configure the installed options. software for macintosh computers hp printer utility use the hp printer utility to set up product features that are not available in the printer driver. you can use the hp printer utility when the product uses a universal serial bus (usb) cable or is connected to a tcp/ip-based network. open the hp printer utility open the hp printer utility in mac os x v10.2.8 1. open the finder, and then click applications . 2. click library , and then click printers . 3. click hp , and then click utilities . 4. double-click hp printer selector to open the hp printer selector. 5. select the product that you want to configure, and then click utility . enww software for macintosh 61 open the hp printer utility in mac os x v10.3 and v10.4 1. open the finder, click applications , click utilities , and then double-click printer setup utility . 2. select the product that you want to configure, and then click utility . open the hp printer utility in mac os x v10.5 from the printer menu, click printer utility . -or- from the print queue , click the utility icon. hp printer ut ility features the hp printer utility consists of pages that you open by clicking in the configuration settings list. the following table describes the tasks that you can perform from these pages. item description configuration page prints a configuration page. supplies status shows the device supplies status and provides links for online supplies-ordering. hp support provides access to technical assistance, on line supplies ordering, online registration, and recycling and return information. file upload transfers files from the computer to the device. upload fonts transfers font files from the computer to the device. firmware update transfers updated firmware files from the computer to the device. duplex mode turns on the automatic two-sided printing mode. economode & toner density turns on the economode setting to conserve toner, or adjusts toner density. resolution changes the resolution settings, including the ret setting. lock resources locks or unlocks storage products, such as a hard disk. stored jobs manages print jobs that are stored on the device hard disk. trays configuration changes the default tray settings. ip settings changes the device network settings and provides access to the embedded web server. bonjour settings provides the ability to turn on or off bonj our support or change the device service name that is listed on a network. additional settings provides access to the embedded web server. e-mail alerts configures the device to send e-mail notices for certain events. supported utilities for macintosh embedded web server the device is equipped with an embedded web server, which provides access to information about device and network activities. for more information, see embedded web server sections on page 143 . 62 chapter 4 use the product with macintosh enww use features in the macintosh printer driver print create and use printing presets in macintosh use printing presets to save the current printer driver settings for reuse. create a printing preset 1. on the file menu, click print . 2. select the driver. 3. select the print settings. 4. in the presets box, click save as... , and type a name for the preset. 5. click ok . use printing presets 1. on the file menu, click print . 2. select the driver. 3. in the presets box, select the printing preset that you want to use. note: to use printer-driver default settings, select standard . resize documents or print on a custom paper size you can scale a document to fit on a different size of paper. 1. on the file menu, click print . 2. open the paper handling menu. 3. in the area for destination paper size , select scale to fit paper size , and then select the size from the drop-down list. 4. if you want to use only paper that is smaller than the document, select scale down only . print a cover page you can print a separate cover page for your document that includes a message (such as ?confidential?). 1. on the file menu, click print . 2. select the driver. 3. open the cover page menu, and then select whether to print the cover page before document or after document . 4. in the cover page type menu, select the message that you want to print on the cover page. note: to print a blank cover page, select standard as the cover page type . enww use features in the macintosh printer driver 63 use watermarks a watermark is a notice, such as ?confidential,? that is printed in the background of each page of a document. 1. on the file menu, click print . 2. open the watermarks menu. 3. next to mode , select the type of watermark to use. select watermark to print a semi-transparent message. select overlay to print a message that is not transparent. 4. next to pages , select whether to print the watermark on all pages or on the first page only. 5. next to text , select one of the standard messages, or select custom and type a new message in the box. 6. select options for the remaining settings. print multiple pages on one sheet of paper in macintosh you can print more than one page on a single sheet of paper. this feature provides a cost-effective way to print draft pages. 1. on the file menu, click print . 2. select the driver. 3. open the layout menu. 4. next to pages per sheet , select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. next to layout direction , select the order and placement of the pages on the sheet. 6. next to borders , select the type of border to print around each page on the sheet. 64 chapter 4 use the product with macintosh enww print on both sides of the page (duplex printing) use automatic duplex printing 1. insert enough paper into one of the trays to accommodate the print job. if you are loading special paper such as letterhead, load it in one of the following ways: for tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. for all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2. on the file menu, click print . 3. open the layout menu. 4. next to two-sided , select either long-edge binding or short-edge binding . 5. click print . print on both sides manually 1. insert enough paper into one of the trays to accommodate the print job. if you are loading special paper such as letterhead, load it in one of the following ways: for tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. for all other trays, load the letterhead paper face-down with the top edge at the back of the tray. caution: to avoid jams, do not load paper that is heavier than 105 g/m 2 (28-lb bond). 2. on the file menu, click print . 3. on the finishing menu, select manually print on 2nd side . 4. click print . follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half. 5. go to the printer, and remove any blank paper that is in tray 1. 6. insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. you must print the second side from tray 1. 7. if prompted, press the appropriate control-panel button to continue. set the stapling options if a finishing device that has a stapler is installed, you can staple documents. 1. on the file menu, click print . 2. open the finishing menu. 3. in the stapling options drop-down list, select the stapling option that you want to use. enww use features in the macintosh printer driver 65 store jobs you can store jobs on the product so you can print them at any time. you can share stored jobs with other users, or you can make them private. 1. on the file menu, click print . 2. open the job storage menu. 3. in the job storage: drop-down list, select the type of stored job. 4. for the stored job , private job , and private stored job types of stored jobs, enter a name for the stored job in the box next to job name: . select which option to use if another stored job already has that name. use job name + (1 - 99) appends a unique number to the end of the job name. replace existing file overwrites the existing stored job with the new one. 5. if you selected stored job or private job in step 3, type a 4-digit number in the box next to pin to print (0000 - 9999) . when other people attempt to print this job, the product prompts them to enter this pin number. set the color options use the color options pop-up menu to control how colors are interpreted and printed from software programs. 1. on the file menu in the software program, click print . 2. select the driver. 3. open the color options pop-up menu. 4. click show advanced options . 5. adjust the individual settings for text, graphics, and photographs. use the services menu if the product is connected to a network, use the services menu to obtain product and supply-status information. 1. on the file menu, click print . 2. open the services menu. 66 chapter 4 use the product with macintosh enww 3. to open the embedded web server and perform a maintenance task, do the following: a. select device maintenance . b. select a task from the drop-down list. c. click launch . 4. to go to various support web sites for this device, do the following: a. select services on the web . b. select internet services , and select an option from the drop-down list. c. click go! . enww use features in the macintosh printer driver 67 68 chapter 4 use the product with macintosh enww 5 connect the product usb connection network connection enww 69 usb connection this product supports a usb 2.0 connection. the usb port is located on the back of the product. you must use an a-to-b type usb cable that is no longer than 2 meters (6.56 feet) figure 5-1 usb connection 1 1 usb 2.0 port 70 chapter 5 connect the product enww network connection all product models except for the hp color laserjet CP6015 include an embedded hp jetdirect print server, which supports connection to a network using the local area network (lan) connector (rj-45) on the back of the product. for more information about configuring the product on a network see network configuration on page 73 figure 5-2 network connection 1 2 1 network cable 2 network port enww network connection 71 72 chapter 5 connect the product enww 6 network configuration benefits of a network connection supported network protocols configure network settings network utilities enww 73 benefits of a ne twork connection connecting the product to a network provides a number of benefits: all network users can share the same product. you can manage the product remotely, from any computer on the network, by using the embedded web server (ews). you can use the hp easy printer care software to view supply usage on all hp products connected to the network. this makes it easy to centrally manage ordering replacement cartridges and other supplies. for large enterprise businesses, you can also manage the product remotely by using hp web jetadmin. 74 chapter 6 network configuration enww supported network protocols the product supports the tcp/ip network protocol, the most widely used and accepted networking protocol. many networking services utilize this protocol. for more information, see tcp/ip on page 76 . the following table lists the supported networking services and protocols. table 6-1 printing service name description port9100 (direct mode) printing service line printer daemon (lpd) printing service table 6-2 network device discovery service name description slp (service location protocol) device-discovery protocol, used to help find and configure network devices. used primarily by microsoft-based programs. bonjour device-discovery protocol , used to help find and configure network devices. used primaril y by apple macintosh-based programs. table 6-3 messaging and management service name description http (hyper text transfer protocol) allows web browsers to communicate with embedded web server. ews (embedded web server) allows a user to manage the product through a web browser. snmp (simple network management protocol) used by network applications for product management. snmp v1 and standard mib-ii (management information base) objects are supported. table 6-4 ip addressing service name description dhcp (dynamic host configuration protocol) for automatic ip address assignment. the dhcp server provides the product with an ip address. generally, no user intervention is required for the product to obtain an ip address from a dhcp server. bootp (bootstrap protocol) for automatic ip address assignment. the bootp server provides the product with an ip address. requires the administrator to input a product's mac hardware address on the bootp server for the product to obtain an ip address from that server. auto ip for automatic ip address assignment. if neither a dhcp server nor a bootp server is present, the product uses this service to generate a unique ip address. enww supported network protocols 75 configure network settings you might need to configure certain network parameters on the product. you can configure these parameters from the installation software, the product control panel, the embedded web server, or management software, such as hp web jetadmin. for more information about supported networks and network configuration tools, see the hp jetdirect print server administrator?s guide . the guide comes with printers in which an hp jetdirect print server is installed. tcp/ip similar to a common language that people use to communicate with each other, tcp/ip (transmission control protocol/internet protocol) is a suite of protocols designed to define the way computers and other devices communicate with each other over a network. internet protocol (ip) when information is sent across the network, the data is broken down into small packets. each packet is sent independently. each packet is encoded with ip information, such as the ip address of the sender and receiver. ip packets can be routed over routers and gateways: devices that connect a network with other networks. ip communications require no connection. when ip packets are sent, they might not arrive at their destination in the correct sequence. however, higher-level protocols and programs place the packets in the correct sequence, so ip communications are efficient. each node or device that communicates on the network requires an ip address. transmission control protocol (tcp) tcp breaks the data into packets and recombines them on the receiving end by providing a connection- oriented, reliable, and guaranteed delivery service to another node on the network. when data packets are received at their destination, tcp calculates a checksum for each packet to verify that the data is not corrupt. if the data in the packet has been corrupted during transmission, tcp discards the packet and requests that the packet be resent. ip address every host (workstation or node) on an ip network requires a unique ip address for each network interface. this address is used to identify both the network and specific hosts that are located on that network. it is possible for a host to query a server for a dynamic ip address each time the product boots up (for example, using dhcp and bootp). an ip address contains four bytes of information, divided into sections that each contain one byte. the ip address has the following format: xxx.xxx.xxx.xxx note: when assigning ip addresses, always consult the ip address administrator. setting the wrong address can disable other equipment operating on the network or interfere with communications. configure ip parameters tcp/ip configuration parameters can be configured manually, or they can be automatically downloaded by using dhcp or bootp each time the product is turned on. 76 chapter 6 network configuration enww when turned on, a new product that is unable to retrieve a valid ip address from the network automatically assigns itself a default ip address. the ip address for the product is listed on the product configuration page and the network report. see information pages on page 138 . dynamic host configuration protocol (dhcp) dhcp allows a group of devices to use a set of ip addresses that are maintained by a dhcp server. the product sends a request to the server, and if an ip address is available, the server assigns it to that product. bootp bootp is a bootstrap protocol used to download configuration parameters and host information from a network server. the client broadcasts a boot request packet that contains the product hardware address. the server answers with a boot reply packet that contains the information that the product needs for configuration. subnets when an ip network address for a particular network class is assigned to an organization, no provision is made for more than one network being present at that location. local network administrators use subnets to partition a network into several different subnetworks. splitting a network into subnets can result in better performance and improved use of limited network address space. subnet mask the subnet mask is a mechanism used to divide a single ip network into several different subnetworks. for a given network class, a portion of an ip address that would normally be used to identify a node is used, instead, to identify a subnetwork. a subnet mask is applied to each ip address to specify the portion used for subnetworks, and the portion used to identify the node. gateways gateways (routers) are used to connect networks together. gateways are devices that act as translators between systems that do not use the same communication protocols, data formatting, structures, languages, or architectures. gateways repackage the data packets and change the syntax to match that of the destination system. when networks are divided into subnets, gateways are required to connect one subnet to another. default gateway the default gateway is the ip address of the gateway or router that moves packets between networks. if multiple gateways or routers exist, then the default gateway is typically the address of the first, or nearest, gateway or router. if no gateways or routers exist, then the default gateway will typically assume the ip address of the network node (such as the workstation or product). manually configure ipv4 tcp/ip pa rameters from the control panel in addition to using the embedded web server, you can also use the control-panel menus to set an ipv4 address, subnet mask, and default gateway. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . enww configure network settings 77 3. press the down arrow to highlight i/o , and then press the checkmark button . 4. press the down arrow to highlight embedded jetdirect menu , and then press the checkmark button . 5. press the checkmark button to select tcp/ip . 6. press the down arrow to highlight ipv4 settings , and then press the checkmark button . 7. press the checkmark button to select config method . 8. press the down arrow to highlight manual , and then press the checkmark button . 9. press the down arrow to highlight manual settings , and then press the checkmark button . 10. press the down arrow to highlight ip address , and then press the checkmark button . -or- press the down arrow to highlight subnet mask , and then press the checkmark button . -or- press the down arrow to highlight default gateway , and then press the checkmark button . 11. use the numeric keypad, or press the up arrow or the down arrow to increase or decrease the number for the first byte of the ip address, subnet mask, or default gateway. 12. press the checkmark button to move to the next set of numbers. to move to the previous set of numbers, press the back arrow . 13. repeat steps 11 and 12 until the ip address, subnet mask, or default gateway is complete, and then press the checkmark button to save the setting. 14. press menu to return to the ready state. manually configure ipv6 tcp/ip pa rameters from the control panel in addition to using the embedded web server, you can also use the control-panel menus to set an ipv6 address. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight i/o , and then press the checkmark button . 4. press the down arrow to highlight embedded jetdirect menu , and then press the checkmark button . 5. press the checkmark button to select tcp/ip . 6. press the down arrow to highlight ipv6 settings , and then press the checkmark button . 7. press the down arrow to highlight address , and then press the checkmark button . 78 chapter 6 network configuration enww 8. press the down arrow to highlight manual settings , and then press the checkmark button . 9. press the down arrow to highlight enable , and then press the checkmark button . 10. press the down arrow to highlight on , and then press the checkmark button . 11. press the down arrow to highlight address , and then press the checkmark button . 12. use the numeric keypad, or press the up arrow or the down arrow to enter the address. press the checkmark button . note: if you are using the arrow buttons, you must press the checkmark button after entering each digit. 13. press menu to return to the ready state. enww configure network settings 79 network utilities the product can be used with several utilities that make it easy to monitor and manage the product on a network. hp web jetadmin: see hp web jetadmin on page 55 . embedded web server: see embedded web server on page 55 . hp easy printer care software: see hp easy printer care on page 55 . other components and utilities windows macintosh os software installer ? automates the printing system installation online web registration the hp printer utility ? change device settings, view status, and set up printer-event notification from a mac. this utility is supported for mac os x v10.2 and later. 80 chapter 6 network configuration enww 7 paper and print media understand paper and print media use supported paper and print media sizes supported paper types supported paper types special paper or print media guidelines load paper and print media configure trays choose an output location enww 81 understand paper and print media use this product supports a variety of paper and other print media in accordance with the guidelines in this user guide. paper or print media that does not meet these guidelines might cause the following problems: poor print quality increased jams premature wear on the product, requiring repair for best results, use only hp-brand paper and print media designed for laserjets or multiuse. do not use paper or print media made for inkjet printers. hewlett-packard company cannot recommend the use of other brands of media because hp cannot control their quality. it is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. this might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which hewlett-packard has no control. caution: using paper or print media that does not meet hewlett-packard's specifications might cause problems for the product, requiring repair. this repair is not covered by the hewlett-packard warranty or service agreements. 82 chapter 7 paper and print media enww supported paper and print media sizes note: to obtain best print results, select the appropriate paper size and type in your print driver before printing. table 7-1 supported paper and print media sizes size dimensions tray 1 tray 2 trays 3, 4, 5 letter 216 x 279 mm (8.5 x 11 in) 1 1 letter rotated 279 x 216 mm (11 x 8.5 in) 1 1 legal 216 x 356 mm (8.5 x 14 in) 1 1 a4 210 x 297 mm (8.27 x 11.69 in) 1 1 a4 rotated 297 x 210 mm (11.69 x 8.27 in) 1 1 executive 184 x 267 mm (7.24 x 10.51 in) 1 1 executive (jis) 216 x 330 mm (8.5 x 13 in) a3 297 x 420 mm (11.69 x 16.54 in) 1 1 a5 148 x 210 mm (5.83 x 8.27 in) 1 1 11 x 17 279 x 432 mm (11 x 17 in) 1 1 12 x 18 305 x 457 mm (12 x 18 in) b4 (jis) 257 x 364 mm (10.12 x 14.33 in) 1 1 ra3 305 x 430 mm (12 x 16.93 in) sra3 320 x 450 mm (12.6 x 17.7 in) b5 (jis) 182 x 257 mm (7.17 x 10.12 in) 1 1 8k 270 x 390 mm (10.63 x 15.35 in) 16k 195 x 270 mm (7.68 x 10.63 in) 8k 260 x 368 mm (10.2 x 14.5 in) 16k 184 x 260 mm (7.2 x 10.2 in) 8k 273 x 394 mm (10.7 x 15.5 in) 16k 197 x 273 mm (7.75 x 10.7 in) banner 99 to 320 mm x up to 915 mm (4 to 12.9 x up to 36 in) custom 148 x 210 mm to 297 x 432 mm (5.8 x 8.2 to 11.7 x 17 in) 2 custom 99 x 140 mm to 320 x 457 mm (4 x 5.5 to 12.6 x 18 in) 3 1 tray automatically detects paper size. 2 standard sizes within the custom range for tray 2 are: 8.5 x 13, ra4, sra4, 8k (270 x 390), 8k (260 x 368), 8k (7.75 x 10.75), 16k (195 x 270), 16k (184 x 260), and 16k (7.75 x 10.75) 3 standard sizes within the custom range for trays 3, 4, and 5 are: 8.5 x 13, ra4, sra4, 8k (270 x 390), 8k (260 x 368), 8k (7.75 x 10.75), 16k (195 x 270), 16k (184 x 260), 16k (7.75 x 10.75), ra3, sra3 , and 12 x 18 enww supported paper and print media sizes 83 table 7-2 supported envelopes and postcards size dimensions tray 1 trays 2, 3, 4, 5 envelope #9 98 x 225 mm (3.88 x 8.88 in) envelope #10 105 x 241 mm (4.13 x 9.49 in) envelope dl 110 x 220 mm (4.33 x 8.66 in) envelope c5 162 x 229 mm (6.93 x 9.84 in) envelope b5 176 x 250 mm (6.7 x 9.8 in) envelope c6 162 x 114 mm (6.4 x 4.5 in) envelope monarch 98 x 191 mm (3.9 x 7.5 in) post card 100 x 148 mm (3.94 x 5.83 in) 1 double post card 148 x 200 mm (5.83 x 7.87 in) postcard (us) 88.9 x 139.7 mm (3.5 x 5.5 in) 1 postcard (european) 105 x 148 mm (4.13 x 5.83 in) 1 us index cards 102 x 152 mm (4 x 6 in), 127 x 177 mm (5 x 7 in), and 127 x 203 mm (5 x 8 in) 1 weights greater than 160 g/m 2 may not perform well, but will not harm the product. the following paper sizes are supported with the optional hp 3-bin stapler/stacker and hp booklet maker/finisher accessories. table 7-3 supported paper and print media sizes for the optional hp 3-bin stapler/stacker and hp booklet maker/ finisher accessories size dimensions stacking 2 angled staple (left- angled) angled staple (right- angled) two staples (top or side) folding saddle stitch letter 216 x 279 mm (8.5 x 11 in) letter rotated 279 x 216 mm (11 x 8.5 in) 1 1 legal 216 x 356 mm (8.5 x 14 in) 1 1 a4 210 x 297 mm (8.27 x 11.69 in) a4 rotated 297 x 210 mm (11.69 x 8.27 in) 1 1 executive 184 x 267 mm (7.24 x 10.51 in) executive (jis) 216 x 330 mm (8.5 x 13 in) a3 297 x 420 mm (11.69 x 16.54 in) 1 1 84 chapter 7 paper and print media enww size dimensions stacking 2 angled staple (left- angled) angled staple (right- angled) two staples (top or side) folding saddle stitch a5 148 x 210 mm (5.83 x 8.27 in) a6 105 x 148 mm (4.13 x 5.83 in) statement 140 x 216 mm (5.5 x 8.5 in) 11 x 17 (ledger) 279 x 432 mm (11 x 17 in) 1 1 12 x 18 305 x 457 mm (12 x 18 in) b4 (jis) 257 x 364 mm (10.12 x 14.33 in) 1 1 ra3 305 x 430 mm (12 x 16.93 in) sra3 320 x 450 mm (12.6 x 17.7 in) b5 (jis) 257 x 182 mm (10.12 x 7.17 in) b6 (jis) (128 x 182 mm) (5.04 x 7.2 in) 8k 270 x 390 mm (10.63 x 15.35 in) 16k 195 x 270 mm (7.68 x 10.63 in) 8k 260 x 368 mm (10.2 x 14.5 in) 16k 184 x 260 mm (7.2 x 10.2 in) 8k 273 x 393.7 mm (10.75 x 15.5 in) 16k 196.8 x 273 mm (7.75 x 10.75 in) banner (99 to 320 x up to 915 mm) (12.9 x 36 in) envelope 9# 98.4 x 225.4 mm (3.88 x 8.88 in) envelope 10# 104.77 x 241.3 mm (4.12 x 9.5 in) envelope dl 110 x 220 mm (4.33 x 8.66 in) envelope c5 162 x 229 mm (6.38 x 9.02 in) table 7-3 supported paper and print media sizes for the optional hp 3-bin stapler/stacker and hp booklet maker/ finisher accessories (continued) enww supported paper and print media sizes 85 size dimensions stacking 2 angled staple (left- angled) angled staple (right- angled) two staples (top or side) folding saddle stitch envelope b5 176 x 250 mm (6.93 x 9.84 in) envelope c6 114 x 162 mm (4.49 x 6.38 in) envelope monarch 98.42 x 190.5 mm (3.88 x 7.5 in) double post card 148 x 200 mm (5.83 x 7.87 in) 1 booklet maker only 2 stacking uses bins 1, 2, and 3 in the stapler/stacker, or bins 1 and 2 in the booklet maker. table 7-3 supported paper and print media sizes for the optional hp 3-bin stapler/stacker and hp booklet maker/ finisher accessories (continued) 86 chapter 7 paper and print media enww supported paper types table 7-4 tray 1 paper information type specifications quantity driver settings paper orientation paper and cardstock, standard sizes range: 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) equivalent to 100 sheets of 75 g/m 2 (20 lb) bond. plain or unspecified load preprinted or prepunched paper facing down, with the top edge leading into the tray, or toward the back of the product envelopes less than 60 g/m 2 (16 lb) bond to 90 g/m 2 (24 lb) bond up to 10 envelopes envelope short edge leading, flap toward the front of the product, facing up labels maximum 0.23 mm (0.009 in) thick maximum stack height: 10 mm (0.6 in) labels side to be printed on facing down transparencies minimum 0.13 mm (0.005 in) thick maximum stack height: 10 mm (0.6 in) transparencies side to be printed on facing down heavy 0.13 mm (0.005 in) thick maximum stack height: 10 mm (0.6 in) light glossy, glossy, or heavy glossy side to be printed on facing down glossy range: 75 g/m 2 (20 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) light glossy, glossy, or heavy glossy side to be printed on facing down photo media 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) light glossy, glossy, or heavy glossy side to be printed on facing down cut sheet paper 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) plain or unspecified side to be printed on facing down tough paper 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) hp tough paper side to be printed on facing down banner paper range: 75 g/m 2 (20 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) plain or unspecified side to be printed on facing down table 7-5 trays 2, 3, 4, and 5 paper information type specifications quantity settings paper orientation paper and cardstock, standard sizes range: 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond 500 sheets of 75 g/m 2 (20 lb) bond. plain or unspecified load preprinted or prepunched paper facing up, with the top toward the back of the tray or toward the right- hand side of the tray. labels maximum 0.13 mm (0.005 in) thick maximum stack height: 54 mm (2.1 in) labels side to be printed on facing up transparencies minimum 0.13 mm (0.005 in) thick maximum stack height: 54 mm (2.1 in) transparencies side to be printed on facing up heavy 0.13 mm (0.005 in) thick maximum stack height: 54 mm (2.1 in) light glossy, glossy, or heavy glossy side to be printed on facing up enww supported paper types 87 type specifications quantity settings paper orientation glossy range: 75 g/m 2 (20 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 54 mm (2.1 in) light glossy, glossy, or heavy glossy side to be printed on facing up photo media maximum stack height: 54 mm (2.1 in) side to be printed on facing up cut sheet paper maximum stack height: 54 mm (2.1 in) side to be printed on facing up tough paper maximum stack height: 54 mm (2.1 in) side to be printed on facing up trays 2, 3, 4, and 5 capacity: 54 mm (2.126 in) height or 500 sheets of paper, whichever is less. supported media types include: cut sheet paper, labels, oht, glossy paper, glossy film, photo media, and tough paper. basis weight: 60-220 g/m 2 (16-58 lb). duplex printing: provides automatic two-sided printing (printing on both sides of the paper). not available on the hp color laserjet CP6015n model, which cannot be upgraded to duplex printing. the paper size range for automatic duplex printing is 175 to 320 mm (7.2 to 12.6 in) x 210 to 457 mm (8.3 to 18 in). the media weight range is 60 to 220 g/m 2 (16 to 58 lb) note: hp color laser presentation paper, glossy (q2546a) is not supported with this product. using this type of paper can cause a fuser jam that might require the replacement of the fuser. two recommended alternatives are hp color laserjet presentation paper, soft gloss (q6541a) and hp color laserjet brochure paper, glossy (q6611a, q6610a). note: for a complete list of specific hp-brand paper that this product supports, go to www.hp.com/ sbso/product/supplies . table 7-5 trays 2, 3, 4, and 5 paper information (continued) 88 chapter 7 paper and print media enww supported paper types table 7-6 tray 1 paper information type specifications quantity driver settings paper orientation paper and cardstock, standard sizes range: 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) equivalent to 100 sheets of 75 g/m 2 (20 lb) bond. plain or unspecified load preprinted or prepunched paper facing down, with the bottom edge leading into the tray, or toward the front of the product envelopes less than 60 g/m 2 (16 lb) bond to 90 g/m 2 (24 lb) bond up to 10 envelopes envelope short edge leading, flap toward the back of the product, facing up labels maximum 0.23 mm (0.009 in) thick maximum stack height: 10 mm (0.6 in) labels side to be printed on facing down transparencies minimum 0.13 mm (0.005 in) thick maximum stack height: 10 mm (0.6 in) transparencies side to be printed on facing down heavy 0.13 mm (0.005 in) thick maximum stack height: 10 mm (0.6 in) light glossy, glossy, or heavy glossy side to be printed on facing down glossy range: 75 g/m 2 (20 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) light glossy, glossy, or heavy glossy side to be printed on facing down photo media 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) light glossy, glossy, or heavy glossy side to be printed on facing down cut sheet paper 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) plain or unspecified side to be printed on facing down tough paper 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) hp tough paper side to be printed on facing down banner paper range: 75 g/m 2 (20 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 10 mm (0.6 in) plain or unspecified side to be printed on facing down table 7-7 trays 2, 3, 4, and 5 paper information type specifications quantity settings paper orientation paper and cardstock, standard sizes range: 60 g/m 2 (16 lb) bond to 220 g/m 2 (58 lb) bond 500 sheets of 75 g/m 2 (20 lb) bond. plain or unspecified load preprinted or prepunched paper facing up, with the top toward the front of the tray or toward the left- hand side of the tray. labels maximum 0.13 mm (0.005 in) thick maximum stack height: 54 mm (2.1 in) labels side to be printed on facing up transparencies minimum 0.13 mm (0.005 in) thick maximum stack height: 54 mm (2.1 in) transparencies side to be printed on facing up heavy 0.13 mm (0.005 in) thick maximum stack height: 54 mm (2.1 in) light glossy, glossy, or heavy glossy side to be printed on facing up enww supported paper types 89 type specifications quantity settings paper orientation glossy range: 75 g/m 2 (20 lb) bond to 220 g/m 2 (58 lb) bond maximum stack height: 54 mm (2.1 in) light glossy, glossy, or heavy glossy side to be printed on facing up photo media maximum stack height: 54 mm (2.1 in) side to be printed on facing up cut sheet paper maximum stack height: 54 mm (2.1 in) side to be printed on facing up tough paper maximum stack height: 54 mm (2.1 in) side to be printed on facing up trays 2, 3, 4, and 5 capacity: 54 mm (2.126 in) height or 500 sheets of paper, whichever is less. supported media types include: cut sheet paper, labels, oht, glossy paper, glossy film, photo media, and tough paper. basis weight: 60-220 g/m 2 (16-58 lb). duplex printing: provides automatic two-sided printing (printing on both sides of the paper). not available on the hp color laserjet CP6015n model, which cannot be upgraded to duplex printing. the paper size range for automatic duplex printing is 175 to 320 mm (7.2 to 12.6 in) x 210 to 457 mm (8.3 to 18 in). the media weight range is 60 to 220 g/m 2 (16 to 58 lb) note: hp color laser presentation paper, glossy (q2546a) is not supported with this product. using this type of paper can cause a fuser jam that might require the replacement of the fuser. two recommended alternatives are hp color laserjet presentation paper, soft gloss (q6541a) and hp color laserjet brochure paper, glossy (q6611a, q6610a). note: for a complete list of specific hp-brand paper that this product supports, go to www.hp.com/ sbso/product/supplies . table 7-7 trays 2, 3, 4, and 5 paper information (continued) 90 chapter 7 paper and print media enww special paper or print media guidelines this product supports printing on special media. use the following guidelines to obtain satisfactory results. when using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. caution: hp laserjet printers use fusers to bond dry toner particles to the paper in very precise dots. hp laser paper is designed to withstand this extreme heat. using inkjet paper not designed for this technology could damage your printer. media type do do not envelopes store envelopes flat. use envelopes where the seam extends all the way to the corner of the envelope. use peel-off adhesive strips that are approved for use in laser printers. do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged. do not use envelopes that have clasps, snaps, windows, or coated linings. do not use self-stick adhesives or other synthetic materials. labels use only labels that have no exposed backing between them. use labels that lie flat. use only full sheets of labels. do not use labels that have wrinkles or bubbles, or are damaged. do not print partial sheets of labels. transparencies use only transparencies that are approved for use in laser printers. place transparencies on a flat surface after removing them from the product. do not use transparent print media not approved for laser printers. letterhead or preprinted forms use only letterhead or forms approved for use in laser printers. do not use raised or metallic letterhead. heavy paper use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. do not use paper that is heavier than the recommended media specification for this product unless it is hp paper that has been approved for use in this product. glossy or coated paper use only glossy or coated paper that is approved for use in laser printers. do not use glossy or coated paper designed for use in inkjet products. enww special paper or print media guidelines 91 load paper and print media you can load different media in the trays and then request media by type or size by using the control panel. load tray 1 caution: to avoid jams, never add or remove paper from tray 1 during printing. 1. open tray 1. 2. set the side guides to the correct width, and pull out the tray extensions to support paper. 3. load paper in the tray with the side to be printed on face down and the top of the paper or non- postage end facing the front of the printer. note: for letter rotated and a4 rotated sizes, place the side to be printed on face down, with the top of the page facing into the printer. 4. make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. adjust the side guides so that they lightly touch the paper stack but do not bend it. 92 chapter 7 paper and print media enww print envelopes if your software does not automatically format an envelope, specify landscape for page orientation in your software program or printer driver. use the following guidelines to set margins for return and destination addresses on commercial #10 or dl envelopes: address type left margin top margin return 15 mm (0.6 in) 15 mm (0.6 in) destination 102 mm (4 in) 51 mm (2 in) for envelopes of other sizes, adjust the margin settings accordingly. load banner paper into tray 1 you can print banners from 457 mm (18 in) to 915 mm (36 in) in length and from 99 mm (4 in) to 320 mm (12.6 in) in width. see banner printing on page 118 . load trays 2, 3, 4, or 5 trays 2, 3, 4, and 5 each hold up to 500 sheets of standard paper or a 54 mm (2.13 in) stack of labels or other thick paper. load standard-sized paper into trays 2, 3, 4, or 5 the product automatically detects the following standard sizes of paper in the 500-sheet trays: letter, letter rotated, legal, executive, 11x17, a3, a4, a4 rotated, a5, b4 (jis), and b5 (jis). caution: do not print envelopes or unsupported sizes of paper from the 500-sheet trays. print on these types of paper only from tray 1. 1. slide the tray from the product. note: do not open the input tray while it is in use. doing so can cause jams in the product. enww load paper and print media 93 2. adjust the paper-width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 3. adjust the paper-length guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 94 chapter 7 paper and print media enww 4. load paper into the tray face up. check the paper to verify the guides lightly touch the stack, but do not bend it. note: to prevent jams, do not overfill the input tray. be sure the top of the stack is below the tray full indicator. note: for best performance, fill the tray completely without splitting the ream of paper. splitting the ream can cause a multifeed problem. the capacity of the paper tray can vary. for example, if you are using 75 g/m 2 (20 lb) paper, the tray holds a full ream of 500 sheets. if the media is heavier, the tray will not hold a full ream. do not overfill the tray. note: if the tray is not adjusted correctly, an error message might appear or the media might jam. 5. slide the tray into the product. the control panel shows the tray?s media type and size. if the configuration is not correct, press the checkmark button on the control panel. if the configuration is correct, press the back arrow . load undetectable standard-sized paper into trays 2, 3, 4, and 5 the following undetectable standard-sized media is supported in the 500-sheet trays: executive (jis) (8.5 x 13) 12 x 18 (trays 3, 4, or 5 only) b4 (iso) ra3 (trays 3, 4, or 5 only) enww load paper and print media 95 sra3 (trays 3, 4, or 5 only) b5 (iso) ra4 sra4 8k 270 x 390 mm 16k 195 x 270 mm 8k 260 x 368 mm 16k 184 x 260 mm 8k 273 x 394 mm 16k 197 x 273 mm caution: do not print envelopes or unsupported sizes of paper from the 500-sheet trays. print on these types of paper only from tray 1. do not overfill the input tray or open it while it is in use. doing so can cause paper jams. load custom-size paper into tray 2, 3, 4, or 5 to use custom media, change the size setting on the control panel to custom and set the unit of measure, x dimension, and y dimension. see configure a tray to match print job settings on page 99 for more information. 1. slide open the tray from the product. 2. load the print media as described in steps 2 through 4 of the ?load detectable (standard-size) media into tray 2, 3, 4, or 5? section. then proceed to step 3 in this procedure. 96 chapter 7 paper and print media enww 3. slide the tray into the product. the control panel shows the tray type and size configuration. to specify custom dimensions, or if the type is not correct, press the checkmark button when the control panel prompts to change the size or type. 4. select custom , and then input the x and y dimensions of the custom paper size. note: refer to the label in the paper tray, or to the figure below, to determine the x and y dimensions. y x 5. if the configuration is correct, press the back arrow . load large-size paper into tray 3, 4, or 5 use the following instructions if you are loading 11x17, ra3, sra3, or 12 x 18-sized paper into tray 3, 4, or 5. 1. slide open tray 3, 4, or 5. 2. adjust the paper width guide by squeezing the adjustment latch and sliding the guide to the size of the paper being used. 3. load the paper into the tray. 4. move the paper stop lever to the correct position for the paper being used. enww load paper and print media 97 for sra3-sized paper, rotate the lever all the way to the left. for a3- or 11x17-sized paper, rotate the lever down into the center position. for ra3- or 12x18-sized paper, rotate the lever all the way to the right. 5. slide the tray into the product. the control panel shows the tray?s media type and size. if the configuration is not correct, press the checkmark button . if the configuration is correct, press the back arrow . 98 chapter 7 paper and print media enww configure trays the product automatically prompts you to configure a tray for type and size in the following situations: when you load paper into the tray when you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job?s settings the following message appears on the control panel: tray configure a tray by using the paper handling menu you can also configure the trays for type and size without a prompt from the product. 1. press menu . 2. press the down arrow to highlight paper handling , and then press the checkmark button . 3. press the down arrow to highlight the size or type setting for the desired tray, and then press the checkmark button . 4. press the up arrow or the down arrow to highlight the size or type. if you select a custom size, select the unit of measure, and then use the numeric keypad to set the x dimension and the y dimension. 5. press the checkmark button to save your selection. 6. press the back arrow . 7. press the back arrow again. automatic media type sensing (auto sense mode) the automatic media type sensor functions only when that tray is configured to any type. configuring a tray to any other type, such as bond or glossy, deactivates the media sensor in that tray. the hp color laserjet CP6015 series printers can automatically classify many paper types into one of the following categories: plain transparency glossy extra-heavy glossy glossy film heavy for more control, a specific type must be selected in the job or configured in a tray. auto-sense settings full sensing the product recognizes light, plain, heavy, glossy, and tough paper and overhead transparencies. each time the product begins a print job, it stops the first page to sense the type. this is the slowest mode. expanded sensing (default) the product recognizes normal paper, overhead transparencies, glossy paper, and tough paper. each time the product begins a print job, it stops the first page to sense the type. 100 chapter 7 paper and print media enww the product assumes that the second and all subsequent pages are of the same media type as the first page. this is the second-fastest mode, and is useful for using stacks of the same media type. transparency only the product does not stop any pages for sensing but distinguishes between transparencies (transparency mode) and paper (normal mode). this is the fastest mode and is useful for high-volume printing in normal mode. for more information about setting these options, see print quality menu on page 22 select the media by source, type, or size in the microsoft windows operating system, three settings affect how the printer driver tries to pull media when you send a print job. source , type , and size settings appear in the page setup , print , or print properties dialog boxes in most software programs. unless you change these settings, the product automatically selects a tray using the default settings. source to print by source select a specific tray for the product to pull from. if you select a tray that is configured for a type or size that does not match your print job, the product prompts you to load the tray with the type or size of print media for your print job before printing it. when you load the tray, the product begins printing. type and size printing by type or size means that you want the product to pull from the tray that is loaded with the correct type and size of media. selecting media by type rather than source is similar to locking out trays and helps protect special media from accidental use. for example, if a tray is configured for letterhead and you select plain paper, the product will not pull the letterhead from that tray. instead, it will pull from a tray that has plain paper loaded and is configured for plain paper on the product control panel. selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and transparencies. using the wrong setting might result in unsatisfactory print quality. always print by type for special print media, such as labels or transparencies. print by size for envelopes, if possible. to print by type or size, sele ct the type or size from the page setup dialog box, the print dialog box, or the print properties dialog box, depending on the software program. if you often print on a certain type or size of media, configure a tray for that type or size. then, when you select that type or size as you print a job, the product automatically pulls media from the tray that is configured for that type or size. enww configure trays 101 choose an output location standard output bin the product has a standard output bin for printed pages. when you send print jobs to the product from a computer, the output is routed to the standard output bin or to one of the output bins on the optional 3-bin stapler/stacker or booklet maker finisher. optional output accessories an optional stapler/stacker or booklet maker can be installed with the product. when an accessory is installed, an output accessory bridge is also added on top of the product in order to route the print jobs to the accessory output bins. 3-bin stapler/stacker features table 7-8 3-bin stapler/stacker features job offset each copy of a job is shifted to one side in the output bin in order to keep each copy separate from the others. (supported paper sizes: a3, a4, a4 rotated, a5, b4, b5, ledger, legal, letter, letter rotated, statement.) two operation modes mailbox mode assigns each bin to a user or gr oup of users, and stacker mode uses all three output bins for all print jobs ? when one bin is full, jobs are routed to the next bin. stapler built-in stapler staples jobs up to 50 sheets in size. pages can be stapled in one position at the front, in one position at the back, or at two positions at the side or top. large-capacity output bins the stacker has three bins: a 100-sheet bi n, a 500-sheet bin, and a 1000-sheet bin. booklet maker finisher features table 7-9 booklet-maker finisher features booklet-making the booklet-making feature staples and folds print jobs of 2 to 15 pages into a booklet. 102 chapter 7 paper and print media enww folding single-sheet print jobs can be automatically folded in the center. job offset each copy of a job is shifted to one side in t he output bin in order to keep each copy separate from the others. (supported paper sizes: a3, a4, a4 rotated, a5, b4, b5, ledger, legal, letter, letter rotated, statement.) two operation modes mailbox mode assigns each bin to a user or group of users, and stacker mode uses both output bins for all print jobs ? when the top bin is full, jobs are routed to the next bin. stapler built-in stapler staples jobs up to 50 sheets in size. pages can be stapled in one position at the front, in one position at the back, or at two positions at the side or top. large-capacity output bins the stacker has three bins: two 1000-sheet bi ns and one bin that can hold up to 25 saddle- stitched booklets. accessory walkaround figure 7-1 3-bin stapler/stacker accessory 1 2 3 4 5 1 output bins 2 front door 3 stapler unit 4 top cover 5 connection cable table 7-9 booklet-maker finisher features (continued) enww choose an output location 103 figure 7-2 booklet-maker finisher accessory 5 6 4 2 1 3 1 booklet output bin 2 stacking output bins 3 front door 4 stapler units 5 top cover 6 connection cable configure the accessory operation mode select the operating mode at the control panel you can set the operating mode for the 3-bin stapler/stacker or the booklet maker finisher at the product control panel. 1. at the control panel, press menu . 2. press the down arrow to highlight the configure device menu, and then press the checkmark button . 3. press the down arrow to highlight the mbm-3 bin stapler menu or multifunct finisher , and then press the checkmark button . 104 chapter 7 paper and print media enww 4. press the down arrow to highlight operation mode , and then press the checkmark button . 5. select the operation mode that you want to use. when mailbox mode is used, each bin is assigned to a user or group of users. every time a user sends a print job, the job is routed to the assigned bin. when stacker mode is used and the optional 3-bin stapler/stacker is installed, the three bins act as a single bin. when one bin is full, jobs are automatically routed to the next bin. when stacker mode is used and the booklet maker finisher is installed, the two upper bins act as a single bin, and the third bin is reserved for booklets. note: use the product embedded web server to assign output bins to users or groups of users. for more information see embedded web server on page 142 select the operating mode in the printer driver (windows) 1. click the start button, point to settings , and then click printers (for windows 2000) or printers and faxes (for windows xp). 2. right-click the hp product icon, and then click properties or printing preferences . 3. click the device settings tab. 4. perform one of the following actions: for automatic configuration: under installable options , click update now in the automatic configuration list. -or- for manual configuration: under installable options , select the appropriate operation mode in the accessory output bin list. 5. click apply to save the settings. select the operating mode in the printer driver (mac os x) 1. in the apple menu, click system preferences . 2. in the system preferences box, click print and fax . 3. click set up printers . a printer list displays. 4. select the hp product, and then click show info on the printers menu. 5. select the installable options panel. 6. in the accessory output bins list, select correct accessory. 7. in the mailbox mode list, select the appropriate operational mode, and then click apply changes . enww choose an output location 105 106 chapter 7 paper and print media enww 8 use product features economy settings use the stapler use job storage features banner printing print photos or marketing material print weatherproof maps and outdoor signs set the duplex alignment enww 107 economy settings you can adjust economy settings from the control panel or from the embedded web server (ews). sleep delay the adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. you can set the length of time before the product enters sleep mode to 1 minute , 15 minutes , 30 minutes , 45 minutes , 60 minutes , 90 minutes , 2 hours , or 4 hours . the default setting is 60 minutes . note: the product display dims when the product is in sleep mode. this mode does not affect product warm-up time. set sleep delay 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the down arrow to highlight sleep delay , and then press the checkmark button . 5. press the up or down arrow / to select the appropriate time period. 6. press the checkmark button to set the time period. 7. press menu . disable/enable sleep mode 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight resets , and then press the checkmark button . 4. press the down arrow to highlight sleep mode , and then press the checkmark button . 5. press the up arrow or down arrow / to select low , high , or off . high saves the most energy. 6. press the checkmark button to save the selection. 7. press menu . wake time the wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. you must have sleep mode on to set the wake time. to set or change the wake time, use the following steps: 108 chapter 8 use product features enww set the wake time 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the down arrow to highlight wake time , and then press the checkmark button . 5. press the up arrow or down arrow / to select the day of the week, and then press the checkmark button . 6. press the down arrow to select custom , and then press the checkmark button . 7. press the up arrow or down arrow / to select the hour, and then press the checkmark button . 8. press the up arrow or down arrow / to select the minutes, and then press the checkmark button . 9. press the up arrow or down arrow / to select am or pm , and then press the checkmark button . 10. press the checkmark button to enter apply to all days . 11. press the up arrow or down arrow / to select yes or no , and then press the checkmark button . 12. if you select no , use the up arrow or down arrow / to set the wake time for the other days of the week, and then press the checkmark button to accept each selection. 13. press menu . set economy modes from the ews 1. from a web browser, open the ews. see embedded web server on page 142 . 2. click settings and then wake time . 3. set the wake time for each day of the week. 4. set the sleep delay for the product. 5. click apply . enww economy settings 109 use the stapler the automatic stapler is only available with the optional hp 3-bin stapler/stacker or hp booklet maker/ finisher accessory. print jobs can be stapled with a diagonal staple in either top corner, with two horizontal staples at the top of the page, or with two vertical staples at either side of the page. paper weight can range from 60 to 220 g/m 2 (16 to 148 lbs.). heavier paper might have a stapling limit of fewer than 50 sheets. the optional stapler/stacker can staple jobs of up to 50 sheets of 75 g/m 2 (20 lb) paper. it can stack up to 1,000 sheets of paper, or 30 stapled jobs, whichever is less. the optional booklet maker can also staple jobs of up to 50 sheets of 75 g/m 2 (20 lb) paper. it can staple and fold up to 15 pages into a booklet. it can stack up to 1,000 sheets of paper, (or 30 stapled jobs) or up to 25 saddle-stitched booklets. if the job consists of only one sheet, or if it consists of more than 50 sheets, the product delivers the job to the bin, but does not staple the job. the stapler supports paper only. do not try to staple other types of print media, such as envelopes, transparencies, or labels. when you want the product to staple or fold a document, select the correct option in the software. you can usually select the stapler in your program or printer driver, although some options might be available only in the printer driver. where and how you make selections depends on your program or printer driver. if you cannot select the stapler or booklet maker finisher in the program or printer driver, select it at the product control panel. the stapler accepts print jobs if it is out of staples, but it does not staple the pages. the product can be configured to stop printing if the staple cartridge is empty. supported paper sizes for stapling in order to staple a print job, you must use a supported paper size and orientation. corner, angled staples are supported with the following paper sizes: a4, a4 rotated, letter, letter rotated, legal, a3, 11 x 17, and b4 (jis). two staples at the top or side of the print job are supported with the following paper sizes: a4, letter, legal, a3, 11 x 17, and b4 (jis). saddle-stitch stapling with the booklet maker is supported with these sizes: a4 rotated, letter rotated, legal, a3, 11 x 17, and b4 (jis). the paper must also be loaded into the paper trays with the correct orientation. the arrows in the following graphic indicate the direction the paper moves through the product paper path. 110 chapter 8 use product features enww a4 ltr a4 ltr a4 ltr a4 r, ltr r a4 r, ltr r lgl, b4 lgl, b4 a3, 11x17 lgl, a3, 11x17, b4 a3, 11x17 if the correct paper size or orientation is not used, the print job will print, but it will not be stapled. enww use the stapler 111 staple print jobs select the stapler in the printer driver for printe d jobs (windows) 1. select print from the file menu of your software program. 2. select the hp color laserjet CP6015 series printer, and then click properties or printing preferences . 3. from the staple drop-down list, select a staple option. 4. click ok to save the settings and ok to print. note: you can create a shortcut with the appropriate settings. select the stapler in the printer dr iver for printed jobs (macintosh) select the stapler by creating a new preset in the printer driver. 1. open the printer driver. see change printer-driver settings for macintosh on page 60 . 2. create the new preset. configure the product to stop or continue when the staple cartridge is empty you can specify whether the product stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 1. press menu . 2. press the down arrow to highlight the configure device menu, and then press the checkmark button . 3. press the down arrow to highlight mbm-3 bin stapler or multifunc finisher , and then press the checkmark button . 4. press the down arrow to highlight staples out menu, and then press the checkmark button . 5. press the down arrow to select the option that you want to use: select stop to stop all printing until the staple cartridge is replaced. select continue to continue printing jobs without stapling them. 112 chapter 8 use product features enww use job storage features the following job-storage features are available for print jobs: proof and hold jobs : this feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. personal jobs : when you send a private job to the product, the job does not print until you provide the required personal identification number (pin) at the control panel. quick copy jobs : you can print the requested number of copies of a job and then store a copy of the job on the product hard disk. storing the job allows you to print additional copies of the job later. the quick copy jobs feature requires that a hard disk be installed with the product. stored jobs : you can store a job such as a personnel form, time sheet, or calendar on the product and allow other users to print the job at any time. stored jobs also can be protected by a pin. the stored jobs feature requires that a hard disk be installed with the product. follow the instructions in this section to gain access to the job storage features at the computer. see the specific section for the type of job that you want to create. caution: if you turn off the product, all quick copy, proof and hold, and personal jobs are deleted. gain access to the job storage features for windows 1. on the file menu, click print . 2. click properties , and then click the job storage tab. 3. select the job storage mode that you want. for macintosh in newer drivers: select job storage in the pull-down menu in the print dialog box. in older drivers, select printer specific options . use the proof and hold feature the proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. to permanently store the job and prevent the product from deleting it when space is needed for something else, select the stored job option in the driver. create a proof and hold job caution: if the device needs additional space to store newer proof and hold jobs, the device deletes other stored proof and hold jobs, starting with the oldest job. to permanently store a job and prevent the device from deleting it when space is needed, select the stored job option in the driver instead of the proof and hold option. in the driver, select the proof and hold option and type a user name and job name. the device prints one copy of the job for you to proof. enww use job storage features 113 print a proof and hold job 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . print is highlighted. 5. press the checkmark button to select print . 6. press the up arrow or down arrow to select the number of copies. 7. press the checkmark button to print the job. delete a proof and hold job when you send a stored job, the product overwrites any previous jobs with the same user and job name. if there is not a job already stored under the same user and job name, and the product needs additional space, the product may delete other stored jobs starting with the oldest. the default number of jobs that can be stored is 32. you can change the number of jobs that can be stored from the control panel. for more information about setting the job storage limit, see configure device menu on page 20 . a job can be deleted from the control panel, from the embedded web server, or from hp web jetadmin. to delete a job from the control panel, use the following procedure: 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the down arrow . 5. press the down arrow to highlight delete , and then press the checkmark button . 6. press the checkmark button to delete the job. 114 chapter 8 use product features enww use the personal job feature use the personal job feature to specify that a job is not printed until you release it. your job will be stored on the product and nothing will be printed until you request the job from the product's control panel. once the job is printed, it will be automatically removed from the product's job storage. personal jobs can be stored with or without a 4-digit personal identification number (pin). to make the job private, a pin must be used. for information on creating a personal job, see store jobs on page 66 for macintosh and set job storage options on page 127 for windows. print a personal job 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . print is highlighted. 5. press the checkmark button to select print . 6. if a pin is required, use the keypad on the control panel to type in the pin, and then press the checkmark button . 7. press the up arrow or down arrow to select the number of copies, and then press the checkmark button to print the job. delete a personal job a personal job can be deleted from the product control panel. you can delete a job without printing it, or it will be automatically deleted after it is printed. 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . 5. press the down arrow to highlight delete , and then press the checkmark button . 6. use the keypad on the control panel to type in the pin, and then press the checkmark button . 7. press the checkmark button to delete the job. enww use job storage features 115 use the quick copy feature the quick copy feature prints the requested number of copies of a job and stores a copy on the product hard disk. additional copies of the job can be printed later. this feature can be turned off in the printer driver. the default number of different quick copy jobs that can be stored on the product is 32. at the control panel, you can set a different default number. see use the control panel on page 12 . create a quickcopy job caution: if the device needs additional space to store newer quickcopy jobs, the device deletes other stored quickcopy jobs, starting with the oldest job. to permanently store a job and prevent the device from deleting it when space is needed, select the job storage option in the driver instead of the quickcopy option. in the driver, select the quickcopy option, and then type a user name and a job name. when you send the job to print, the device prints the number of copies that you set in the driver. to print more quick copies at the device control panel, see printing a quick copy job on page 116 . printing a quick copy job 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . print is highlighted. 5. press the checkmark button to select print . 6. press the up arrow or down arrow to select the number of copies. 7. press the checkmark button to print the job. delete a quick copy job delete a quick copy job at the product control panel when you no longer need it. if the product requires additional space to store new quick copy jobs, the product automatically deletes other stored quick copy jobs, starting with the oldest job. a job can be deleted from the control panel, from the embedded web server, or from hp web jetadmin. to delete a job from the control panel, use the following procedure: 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . 116 chapter 8 use product features enww 5. press the down arrow to highlight delete , and then press the checkmark button . 6. press the checkmark button to delete the job. use the stored job feature you can save a print job to the product hard disk without printing it. you can then print the job at any time at the product control panel. for example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. create a stored print job in the driver, select the stored job option, and then type a user name and job name. the job does not print until someone requests it at the device control panel. see print a stored job on page 117 . print a stored job 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . print is highlighted. 5. press the checkmark button to select print . 6. if a pin was used, use the keypad on the control panel to type in the pin, and then press the checkmark button . 7. press the up arrow or down arrow to select the number of copies. 8. press the checkmark button to print the job. delete a stored job jobs stored on the product can be deleted at the control panel. 1. press menu . 2. press the down arrow to highlight retrieve job , and then press the checkmark button . 3. press the down arrow to highlight your user name , and then press the checkmark button . 4. press the down arrow to highlight a job name , and then press the checkmark button . 5. press the down arrow to highlight delete , and then press the checkmark button . 6. press the checkmark button to delete the job. enww use job storage features 117 banner printing the product allows printing of banner-sized paper from tray 1. you can print banners from 457 mm (18 in) to 915 mm (36 in) in length and from 99 mm (4 in) to 320 mm (12.6 in) in width. when printing a banner from your graphics software program, you must set up a custom page size. print banners from tray 1 1. select print from the file menu of your software program. 2. select the hp color laserjet CP6015 series printer, and then click properties or printing preferences . 3. click the paper/quality tab. 4. under paper options , click custom . 5. type a name, the width, and the length of the custom paper size, and then click ok and then ok again to save the new custom paper size. 6. click properties or printing preferences again and then select the new custom paper size in the paper sizes list. 7. click ok and then ok again to print the banner. 8. go to the product to load the banner paper. the control panel displays the paper size and prompts you to load the banner into tray 1. 9. gently place the leading edge of the banner into tray 1. hold it there until product starts to pull the paper in. note: hold the paper steady against the paper sensor of tray 1 until it feeds into the product. moving the paper in an out may cause the product to jam. 10. after the product begins pulling the banner in, let go of the paper and let the banner feed through on its own. if the paper jams, see clear jams when printing banners on page 215 . 118 chapter 8 use product features enww print photos or marketing material you can use the hp color laserjet CP6015 series printer to print high-quality color photos, marketing and sales material, or other color documents on glossy paper. to maximize the quality of this output you must do the following: choose the appropriate paper configure the paper tray correctly choose the correct settings in the print driver supported glossy paper hp glossy paper product product code product size control panel and print driver settings hp color laser presentation paper, soft gloss q6541a letter hp soft gloss 120 g hp color laser professional paper, soft gloss q6542a a4 hp soft gloss 120 g hp color laser brochure paper, glossy q6611a, q6610a letter hp glossy 160 g hp color laser superior paper, glossy q6616a a4 hp glossy 160 g hp color laser photo paper, glossy q6607a, q6608a letter hp glossy 220 g hp color laser photo paper, glossy q6614a a4 hp glossy 220 g hp color laser photo paper, glossy 4x6 q8842a 101.6 x 152.4 mm (4 x 6 in) hp glossy 220 g hp color laser photo paper, glossy 10 cm x 15 cm q8843a 101.6 x 152.4 mm (4 x 6 in) hp glossy 220 g caution: hp color laser presentation paper, glossy (q2546a) is not supported with this product. using this type of paper can cause a fuser jam that might require the replacement of the fuser. two recommended alternatives are hp color laserjet presentation paper, soft gloss (q6541a) and hp color laserjet brochure paper, glossy (q6611a, q6610a). configure the paper tray configure the paper tray for the correct paper type. 1. load the paper into tray 2, 3, 4, or 5. 2. after you close the tray, the control panel prompts you to configure the paper size and type. press the checkmark button to configure the size and type. enww print photos or marketing material 119 3. if the correct size is displayed, press the checkmark button to accept the size, or press the up or down arrow to choose a different paper size. 4. when the paper type prompt appears, press the up or down arrow to highlight the correct paper type and then press the checkmark button to select it. see the table above to determine the correct paper type. configure the driver settings carry out the following steps to print on glossy paper from your graphics software program. 1. select print from the file menu of your software program. 2. select the hp color laserjet CP6015 series printer, and then click properties or printing preferences . 3. from the paper type drop-down list, select the same paper type that you configured on the product control panel. 4. click ok to save the settings and ok to print. the print job will automatically be printed from the tray that has been configured for glossy paper. 120 chapter 8 use product features enww print weatherproof maps and outdoor signs you can use the hp color laserjet CP6015 series to print durable, waterproof maps, signs, or menus by using hp tough paper. hp tough paper is a waterproof, tear-proof, satin finish paper that retains rich, vibrant print color and clarity even when exposed to heavy usage or weather. this avoids expensive and time-consuming lamination. to maximize the quality of this output you must do the following: choose the appropriate paper configure the paper tray correctly choose the correct settings in the print driver supported tough paper hp paper name product code product size control panel and print driver settings hp laserjet tough paper q1298a letter hp tough paper hp laserjet tough paper q1298b a4 hp tough paper configure the paper tray configure the paper tray for the correct paper type. 1. load the paper into tray 2, 3, 4, or 5. 2. after you close the tray, the control panel prompts you to configure the paper size and type. press the checkmark button to configure the size and type. 3. if the correct size is displayed, press the checkmark button to accept the detected size, or press the up or down arrow to choose a different paper size. 4. when the paper type prompt appears, press the up or down arrow to highlight the correct paper type and then press the checkmark button to select it. see the table above to determine the correct paper type. configure the driver settings carry out the following steps to print to tough paper from your graphics software program. 1. select print from the file menu of your software program. 2. select the hp color laserjet CP6015 series printer, and then click properties or printing preferences . 3. from the paper type drop-down list, select the same paper type that you configured on the product control panel. 4. click ok to save the settings and ok to print. the print job will automatically be printed from the tray that has been configured for tough paper. enww print weatherproof maps and outdoor signs 121 set the duplex alignment for duplexed documents such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight print quality and then press the checkmark button . 4. press the down arrow to highlight set registration and then press the checkmark button . 5. press the down arrow to highlight print test page , and then press the checkmark button . 6. follow the instructions on the test page to complete the adjustment. 122 chapter 8 use product features enww 9 print tasks cancel a print job use features in the windows printer driver enww 123 cancel a print job you can stop a print request by using the control panel or by using the software program. for instructions about how to stop a print request from a computer on a network, see the online help for the specific network software. note: it can take some time for all printing to clear after you have canceled a print job. stop the current print job from the control panel press stop on the control panel. stop the current print job from the software program a dialog box will appear briefly on the screen, giving you the option to cancel the print job. if several requests have been sent to the device through your software, they might be waiting in a print queue (for example, in windows print manager). see the software documentation for specific instructions about canceling a print request from the computer. if a print job is waiting in a print queue (computer memory) or print spooler (windows 2000 or xp), delete the print job there. click start and then click printers . double-click the device icon to open the print spooler. select the print job that you want to cancel, and then press delete . if the print job is not cancelled, you might need to shut down and restart the computer. 124 chapter 9 print tasks enww use features in the windows printer driver open the printer driver how do i steps to perform open the printer driver on the file menu in the software program, click print . select the printer, and then click properties or preferences . get help for any printing option click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. a pop-up message displays that provides information about the item. or, click help to open the online help. use printing shortcuts to perform the following tasks, open the printer driver and click the printing shortcuts tab. note: in previous hp printer drivers, this feature was called quick sets . how do i steps to perform use a printing shortcut select one of the shortcuts, and then click ok to print the job with the predefined settings. create a custom printing shortcut a) select an exis ting shortcut as a base. b) select the print options for the new shortcut. c) click save as , type a name for the shortcut, and click ok . set paper and quality options to perform the following tasks, open the printer driver and click the paper/quality tab. how do i steps to perform select a page size select a size from the paper size drop-down list. select a custom page size a) click custom . the custom paper size dialog box opens. b) type a name for the custom size, specify the dimensions, and click ok . select a paper source select a tray from the paper source drop-down list. select a paper type select a type from the paper type drop-down list. print covers on different paper print the first or last page on different paper a) in the special pages area, click covers or print pages on different paper , and then click settings . b) select an option to print a blank or preprinted front cover, back cover, or both. or, select an option to print the first or last page on different paper. c) select options from the paper source and paper type drop-down lists, and then click add . d) click ok . adjust the resolution of printed images in the print quality area, select an option from the first drop- down list. see the printer-driver online help for information about each of the available options. automatically adjust the quality of printed photos in the print quality area, select an option from the hp real life technologies drop-down list. enww use features in the windows printer driver 125 how do i steps to perform remove red-eye occurrences from printed photos. in the print quality area, click remove red eye . adjust the gloss level on printed pages. in the print quality area, select an option from the gloss level drop-down list. set document effects to perform the following tasks, open the printer driver and click the effects tab. how do i steps to perform scale a page to fit on a selected paper size click print document on , and then select a size from the drop- down list. scale a page to be a percent of the actual size click % of actual size , and then type the percent or adjust the slider bar. print a watermark a) select a watermark from the watermarks drop-down list. b) to print the watermark on the first page only, click first page only . otherwise, the watermark is printed on each page. add or edit watermarks note: the printer driver must be stored on your computer for this to work. a) in the watermarks area, click edit . the watermark details dialog box opens. b) specify the settings for the watermark, and then click ok . set document finishing options to perform the following tasks, open the printer driver and click the finishing tab. how do i steps to perform print on both sides (duplex) click print on both sides . if you will bind the document along the top edge, click flip pages up . print a booklet a) click print on both sides . b) in the booklet layout drop- down list, click left binding or right binding . the pages per sheet option automatically changes to 2 pages per sheet . print multiple pages per sheet a) select the number of pages per sheet from the pages per sheet drop-down list. b) select the correct options for print page borders , page order , and orientation . select page orientation a) in the orientation area, click portrait or landscape . b) to print the page image upside down, click rotate by 180 degrees . set product output options to perform the following tasks, open the printer driver and click the output tab. note: the options that are available on this tab depend on the finishing device that you are using. 126 chapter 9 print tasks enww how do i steps to perform select staple options select a stapling option from the staple drop-down list. select an output bin select an output bin from the bin drop-down list. set job storage options to perform the following tasks, open the printer driver and click the job storage tab. how do i steps to perform print one copy for proof before printing all the copies in the job storage mode area, click proof and hold . the product prints the first copy only. a message appears on the product control panel that prompts you to print the rest of the copies. temporarily store a private job on the product and print it later a) in the job storage mode area, click personal job . b) in the make job private area, enter a 4-digit personal identification number (pin). temporarily store a job on the product note: these jobs are deleted if the product is turned off. in the job storage mode area, click quick copy . one copy of the job is printed immediately, but you can print more copies from the product control panel. permanently store a job on the product in the job storage mode area, click stored job . make a permanently stored job private so that anyone who tries to print it must provide a pin a) in the job storage mode area, click stored job . b) in the make job private area, click pin to print , and then enter a 4- digit personal identification number (pin). receive notification when someone prints a stored job in the job notification options area, click display job id when printing . set the user name for a stored job in the user name area, click user name to use the windows default user name. to provide a different user name, click custom and type the name. specify a name for the stored job a) in the job name area, click automatic to use the default job name. to specify a job name, click custom and type the name. b) select an option from the if job name exists drop- down list. select use job name + (1-99) to add a number to the end of the existing name, or select replace existing file to overwrite a job that already has that name. set color options to perform the following tasks, open the printer driver and click the color tab. how do i steps to perform manually adjust color settings a) in the color options area, click manual , and then click settings . b) you can adjust the general settings for edge control, and settings for text, graphics, and photographs. see the online help in the driver for information about each option. enww use features in the windows printer driver 127 how do i steps to perform turn off color printing and use only shades of gray. in the color options area, click grayscale . change the way that colors are rendered in the color themes area, select an option from the drop- down list. see the online help in the driver for information about each option. obtain support and product-status information to perform the following tasks, open the printer driver and click the services tab. how do i steps to perform obtain support information for the product and order supplies online in the internet services drop-down list, select a support option, and click go! check the status of the product, including the level of supplies click the device and supplies status icon. the device status page of the hp embedded web server opens. set advanced printing options to perform the following tasks, open the printer driver and click the advanced tab. how do i steps to perform select advanced printing options in any of the sections, click a current setting to activate a drop- down list so you can change the setting. change the number of copies that are printed note: if the software program that you are using does not provide a way to print a particular number of copies, you can change the number of copies in the driver. changing this setting affects the number of copies for all print jobs. after your job has printed, restore this setting to the original value. open the paper/output section, and then enter the number of copies to print. if you select 2 or more copies, you can select the option to collate the pages. print colored text as black rather than as shades of gray a) open the document options section, and then open the printer features section. b) in the print all text as black drop-down list, select enabled . load letterhead or preprinted paper the same way for every job, whether printing on one or both sides of the page a) open the document options section, and then open the printer features section. b) in the alternative letterhead mode drop-down list, select on . c) at the product, load the paper the same way you would for printing on both sides. change the order in which pages are printed a) open the document options section, and then open the layout options section. b) in the page order drop-down list, select front to back to print the pages in the same order as they are in the document, or select back to front to print the pages in the reverse order. 128 chapter 9 print tasks enww 10 use color manage color match colors advanced color use enww 129 manage color setting color options to automatic typically produces the best possible print quality for the most common printing requirements. however, for some documents, setting the color options manually can enhance the way the document appears. examples of these documents include marketing brochures that contain many images or documents that are printed on a paper type that is not listed in the printer driver. use the printer driver to adjust color settings. for more information, see set color options on page 127 for windows and set the color options on page 66 for macintosh. automatic or manual color adjustment the automatic color adjustment option optimizes the neutral gray color treatment, halftones, and edge enhancements that are used for each element in a document. note: automatic is the default setting and is recommended for printing most color documents. the manual color adjustment option allows you to adjust the neutral gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. manual color options you can manually adjust color options for edge control, halftones, and neutral grays. edge control the edge control setting determines how edges are rendered. edge control has three components: adaptive halftoning, resolution enhancement technology (ret), and trapping. adaptive halftoning increases the edge sharpness. trapping reduces the effect of incorrect color alignment by slightly overlapping the edges of adjacent objects. the color ret option smoothes the edges. note: if you notice white gaps between objects, or if you notice areas that have a slight shadow of cyan, magenta, or yellow at the edge, choose an edge-control setting that increases the trapping level. four levels of edge control are available: maximum is the most aggressive trapping setting. adaptive halftoning and color ret settings are on. normal is the default trapping setting. trapping is at a medium level. adaptive halftoning and color ret settings are on. light sets trapping at a minimal level. adaptive halftoning and color ret settings are on. off turns off trapping, adaptive halftoning, and color ret. halftone options halftone options affect the resolution and clarity of your color output. you can select halftone settings for text, graphics, and photographs independently. the two halftone options are smooth and detail . the smooth option provides better results for large, solid-filled print areas. it also enhances photographs by smoothing out fine color gradations. choose this option when uniform and smooth area fills are top priority. the detail option is useful for text and graphics that require sharp distinctions among lines or colors, or for images that contain a pattern or a high level of detail. choose this option when sharp edges and details are top priority. 130 chapter 10 use color enww note: some software programs convert text or graphics to bitmap images. in these cases, setting the color options for photographs also affects how text and graphics appear. neutral grays the neutral grays setting determines the method used for creating gray colors that are used in text, graphics, and photographs. two values are available for the neutral grays setting: black only generates neutral colors (grays and black) using only black toner. this guarantees neutral colors without a color cast. 4-color generates neutral colors (grays and black) by combining all four toner colors. this method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black. print in grayscale use grayscale printing to print documents in black and shades of gray. for windows, select the print in grayscale option. for macintosh, select the print color as gray option. restrict color use this product includes a restrict color setting. a network administrator can use the setting to restrict user access to the color printing in order to conserve color toner. if you are unable to print in color, see your network administrator. restrict color printing 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the down arrow to highlight restrict color , and then press the checkmark button . 5. select one of the following options: disable color . this setting denies color-printing capabilities to all users. enable color (default). this setting allows color-printing capabilities for all users. color if allowed . the setting allows the network administrator to allow color use for select users and/or applications. use the embedded web server to designate which users and/or applications can print in color. 6. press the checkmark button to save. for more information about restricting and reporting color usage, go to www.hp.com/ go/coloraccess . enww manage color 131 rgb color (color themes) you can change rgb color settings from the printer-driver. fo r more information on accessing the printer driver, see set color options on page 127 for windows and set the color options on page 66 for macintosh. five values are available for the rgb color setting: select default (srgb) for most printing needs. this setting instructs the product to interpret rgb color as srgb, which is the accepted standard of microsoft and the world wide web consortium (w3c). select image optimization (srgb) to enhance documents in which the content is mainly bitmap images, such as .gif or .jpeg files. this setting instructs the product to use the best color matching for rendering srgb, bitmap images. this setting has no effect on text or vector-based graphics. using glossy paper in combination with this setting provides the maximum enhancement. select adobergb for documents that use the adobergb color space rather than srgb. for example, some digital cameras capture images in adoberbg, and documents that are produced with adobe photoshop use the adobergb color space. when printing from a professional software program that uses adobergb, it is important that you turn off the color management in the software program and allow the product software to manage the color space. select custom profile when you want to increase the color saturation in the midtones. less colorful objects are rendered more colorfully. you can download custom profiles from www.hp.com/ go/cljCP6015_software . 132 chapter 10 use color enww match colors the process of matching product output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. monitors display colors by light pixels using an rgb (red, green, blue) color process, but printers print colors using a cmyk (cyan, magenta, yellow, and black) process. several factors can influence your ability to match printed colors to those on your monitor. these factors include: paper printer colorants (inks or toners for example) printing process (inkjet, press, or laser technology for example) overhead lighting personal differences in perception of color software programs printer drivers computer operating system monitors and monitor settings video cards and drivers operating environment (humidity for example) keep the above factors in mind when colors on your screen do not perfectly match your printed colors. for most users, the best method for matching colors on your screen to your product is to print srgb colors. sample book color matching the process for matching product output to preprinted sample books and standard color references is complex. in general, you can obtain a reasonably good match to a sample book if the inks used to create the sample book are cyan, magenta, yellow, and black. these are usually referred to as process color sample books. some sample books are created from spot colors. spot colors are specially created colorants. many of these spot colors are outside of the range of the product. most spot color sample books have companion process sample books that provide cmyk approximations to the spot color. most process sample books will state which process standards were used to print the sample book. in most cases they will be swop, euro, or dic. to get optimal color matching to the process sample book, select the corresponding ink emulation from the product menu. if you cannot identify the process standard, use swop ink emulation. printing color samples to use the color samples, select the color sample that is the closest match to the desired color. use the sample?s color value in your software program to describe the object you wish to match. colors may enww match colors 133 vary depending on paper type and the software program used. for more details on how to use the color samples, go to www.hp.com/ support/cljCP6015 . use the following procedure to print color samples at the product using the control panel: 1. press menu . 2. press the checkmark button to highlight information , and then press the checkmark button . 3. select print cmyk samples or print rgb samples to print the samples. pantone? color matching pantone has multiple color matching systems. pantone matching system? is very popular and uses solid inks to generate a wide range of color hues and tints. see www.hp.com/ go/ cljCP6015_software for details on how to use pantone colors with this product. note: pantone colors generated might not match pantone-identified standards. consult current pantone publications for accurate color. 134 chapter 10 use color enww advanced color use hp imageret 4800 hp imageret 4800 print technology is a system of innovative technologies developed exclusively by hp to deliver superior print quality. the hp imageret system sets itself apart from the industry by integrating technology advancements and optimizing each element of the print system. several categories of hp imageret have been developed for a variety of user needs. the system uses key color-laser technologies, including image enhancements, smart supplies, and high-resolution imaging, to provide superior images for general office documents and marketing collateral. optimized for printing on hp color laser high-gloss papers, hp image ret 4800 provides superior results on all supported paper, and under a variety of environmental conditions. paper selection for the best color and image quality, it is important to select the appropriate paper type from the product menu or from the front panel. srgb standard red-green-blue (srgb) is a worldwide color standard originally developed by hp and microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (products, printers, plotters). it is the default color space used for hp products, microsoft operating systems, the web, and most office software sold today. srgb is representative of the typical windows computer monitor today and the convergence standard for high-definition television. note: factors such as the type of monitor you use and the room?s lighting can affect the appearance of colors on your screen. the latest versions of adobe photoshop, coreldraw?, microsoft office, and many other software programs use srgb to communicate color. most importantly, as the default color space in microsoft operating systems, srgb has gained broad adoption as a means to exchange color information between software programs and devices using a common definition that assures typical users will experience greatly improved color matching. srgb improves your ability to match colors between the product, the computer monitor, and other input devices (scanner, digital camera) automatically, without the need to become a color expert. print in four colors ? cmyk cyan, magenta, yellow, and black (cmyk) are the inks used by a printing press. the process is often called four-color printing. cmyk data files are typically used by and originate from graphic arts (printing and publishing) environments. the product will accept cmyk colors through the ps printer driver. the product color-rendering of cmyk is designed to provide rich, saturated colors for text and graphics. cmyk ink set emulation (hp postscript level 3 emulation) the product color rendering of cmyk can be made to emulate several standard offset press ink sets. in some situations, the cmyk color values in an image or document might not be suited to the product. for example, a document might be optimized for another product. for best results, the cmyk values enww advanced color use 135 should be adapted to the hp color laserjet CP6015 series. select the appropriate color input profile from the printer driver. default cmyk+ . hp cmyk+ technology produces optimal printing results for most printing jobs. specification for web offset publications (swop) . common ink standard in the united states and other countries/regions. euroscale . common ink standard in europe and other countries/regions. dainippon ink and chemical (dic) . common ink standard in japan and other countries/regions. custom profile . select this option to use a custom input profile to accurately control color output, for example, to emulate another hp color laserjet product. color profiles can be downloaded from www.hp.com . truecmyk this mode can be selected on the advanced tab of the ps print driver when an external third party digital front end, such as raster image processing (rip) software, is used to manage the document flow within an organization. it will not generate acceptable results for most users unless a digital front end is used. for a complete description of how this mode works visit www.hp.com and search for truecmyk. 136 chapter 10 use color enww 11 manage and maintain the product information pages hp easy printer care embedded web server use hp web jetadmin software security features set the real-time clock manage supplies replace supplies clean the product upgrade the firmware enww 137 information pages information pages provide details about the product and its current configuration. use the following procedure to print the information pages. 1. press menu . 2. press the down arrow to highlight information, and then press the checkmark button . 3. press the down arrow to highlight the required information, and then press the checkmark button to print. for more information about the available information pages, see information menu on page 18 . 138 chapter 11 manage and maintain the product enww hp easy printer care open the hp easy printer care software use one of the following methods to open the hp easy printer care software: on the start menu, select programs , select hewlett-packard , select hp easy printer care , and then click start hp easy printer care . in the windows system tray (in the lower-right corner of the desktop), double-click the hp easy printer care icon. double-click the desktop icon. hp easy printer care software sections hp easy printer care software can provide information about multiple hp products that are on your network as well as any products that are directly connected to your computer. some of the items that are in the following table might not be available for every product. the help button ( ? ) in the upper-right corner of each page provides more detailed information about the options on that page. section options device list tab when you open the software, this is the first page that appears. note: to return to this page from any tab, click my hp printers in the left side of the window. devices list: shows the products that you can select. note: the product information appears either in list form or as icons, depending on the setting for the view as option. the information on this tab includes current alerts for the product. if you click a product in the list, the hp easy printer care opens the overview tab for that product. compatible printers provides a list of all the hp products that support hp easy printer care software. find other printers window add more products to the my hp printers list click the find other printers link in the devices list to open the find other printers window. the find other printers window provides a utility that detects other network printers so that you can add them to the my hp printers list and then monitor those products from your computer. overview tab contains basic status information for the device device status section: this section shows product-identification information and the product status. it indicates product-alert conditions, such as an empty print cartridge. after you correct a problem with the product, click the refresh button in the upper-right corner of the window to update the status. supplies status section: shows detailed supplies status, such as the percentage of toner remaining in the print cartridge and the status of the paper that is loaded in each tray. supplies details link: opens the supplies status page to view more detailed information about product supplies, ordering information, and recycling information. enww hp easy printer care 139 section options support tab provides links to support information device status section: this section shows product-identification information and the product status. it indicates product-alert conditions, such as an empty print cartridge. after you correct a problem with the product, click the refresh button in the upper-right corner of the window to update the status. device management section: provides links to information about hp easy printer care, to advanced product settings, and to product usage reports. troubleshooting and help : provides links to tools that you can use to resolve problems, to online product support information, and to online hp experts. settings tab configure product settings, adjust print- quality settings, and find information about specific product features note: this tab is not available for some products. about : provides general information about this tab. general : provides information about the product, such as the model number, serial number, and the settings for date and time, if they are available. information pages : provides links to print the information pages that are available for the product. capabilities : provides information about product features, such as duplexing, the available memory, and the available printing personalities. click change to adjust the settings. print quality : provides information about print-quality settings. click change to adjust the settings. trays / paper : provides information about the trays and how they are configured. click change to adjust the settings. restore defaults : provides a way to restore the product settings to the factory defaults. click restore to restore the settings to the defaults. hp proactive support note: this item is available from the overview and support tabs. when enabled, hp proactive support routinely scans your printing system to identify potential problems. click the more info link to configure how frequently the scans occur. this page also provides information about available updates for product software, firmware, and hp printer drivers. you can accept or decline each recommended update. supplies ordering button click the supplies ordering button on any tab to open the supplies ordering window, which provides access to online supplies ordering. note: this item is available from the overview and support tabs. ordering list: shows the supplies that you can order for each product. to order a certain item, click the order check box for that item in the supplies list. you can sort the list by product, or by the supplies that need to be ordered the soonest. the list contains supplies inform ation for every product that is in the my hp printers list. shop online for supplies button: opens the hp suresupply web site in a new browser window. if you have checked the order check box for any items, the information about those items can be transferred to the web site, where you will receive information on options for purchasing your selected supplies. print shopping list button: prints the information for the supplies that have the order check box selected. alert settings link note: this item is available from the overview and support tabs. click alert settings to open the alert settings window, in which you can configure alerts for each product. alerting is on or off: activates or deactivates the alerts feature. printer alerts : select the option to receive alerts for critical errors only, or for any error. job alerts : for products that support it, you c an receive alerts for specific print jobs. color access control use this feature to permit or restrict color printing. 140 chapter 11 manage and maintain the product enww section options note: this item is available only for hp color products that support color access control. note: this item is available from the overview and support tabs. enww hp easy printer care 141 embedded web server use the embedded web server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. the following are examples of what you can do using the embedded web server: note: when the product is directly connected to a computer, use the hp easy printer care to view the product status instead of the embedded web server. view product status information. determine the remaining life for all supplies and order new ones. view and change tray configurations. view and change the product control-panel menu configuration. view and print internal pages. receive notification of product and supplies events. view and change network configuration. to use the embedded web server, you must have microsoft internet explorer 5.01 or later or netscape 6.2 or later for windows, mac os, and linux (netscape only). netscape navigator 4.7 is required for hp-ux 10 and hp-ux 11. the embedded web server works when the product is connected to an ip- based network. the embedded web server does not support ipx-based product connections. you do not have to have internet access to open and use the embedded web server. when the product is connected to the network, the embedded web server is automatically available. note: for complete information about using the embedded web server, see the embedded web server user guide , which is on the cd that came with the product. open the embedded web server by using a network connection 1. in a supported web browser on your computer, type the product ip address or host name in the address/url field. to find the ip address or host name, print a configuration page. see information pages on page 138 . note: after you open the url, you can bookmark it so that you can return to it quickly in the future. 2. the embedded web server has the following tabs that contain settings and information about the product: information tab settings tab networking tab see embedded web server sections on page 143 for more information about each tab. 142 chapter 11 manage and maintain the product enww embedded web server sections tab or section options information tab provides product, status, and configuration information device status : shows the product status and shows the life remaining of hp supplies, with 0% indicating that a supply is empty. the page also shows the type and size of print paper set for each tr ay. to change the default settings, click change settings . configuration page : shows the information found on the configuration page. supplies status : shows the life remaining of hp supplies, with 0 percent indicating that a supply is empty. this page also provides supplies part numbers. to order new supplies, click shop for supplies in the other links area on the left side of the window. event log : shows a list of all product events and errors. usage page : shows a summary of the number of pages the product has printed, grouped by size and type. diagnostics page : allows you to name the product, show the company name, assign an asset number to the product, and name the primary contact who manages the product. an hp-authorized support person might ask for this information. device information : shows the product network name, address, and model information. to customize these entries, click device information on the settings tab. control panel : shows messages from the control panel, such as ready or sleep mode on . print : allows you to send print-ready jobs to the product. settings tab provides the ability to configure the product from your computer configure device : allows you to configure pr oduct default settings. this page contains the traditional menus found on the control-panel display. e-mail server : network only. used in conjunction with the alerts page to set up e- mail alerts. alerts : network only. allows you to set up to receive e-mail alerts for various product and supplies events. autosend : allows you to configure the prod uct to send automated e-mails regarding product configuration and supplies to specific e-mail addresses. security : allows you to set a password that must be entered to gain access to the settings and networking tabs. enable and disable certain features of the embedded web server. edit other links : allows you to add or customize a link to another web site. this link is displayed in the other links area on all embedded web server pages. device information : allows you to name the product and assign an asset number to it. enter the name and e-mail address for the primary contact who will receive information about the product. language : allows you to determine the language in which to display the embedded web server information. date & time : allows time synchronization with a network time server. enww embedded web server 143 tab or section options wake time : allows you to set or edit a wake time for the product to become ready. restrict color : allows you to permit or restrict color printing. you can specify permissions for individual user s or for jobs that are sent from specific software programs. note: the settings tab can be password-protected. if this product is on a network, always consult with the system administrator before changing settings on this tab. networking tab provides the ability to change network settings from your computer network administrators can use this tab to control network-related settings for the product when it is connected to an ip-based network. this tab does not appear if the product is directly connected to a computer, or if the pr oduct is connected to a network using anything other than an hp jetdirect print server. note: the networking tab can be password-protected. other links contains links that connect you to the internet hp instant support? : connects you to the hp web site to help you find solutions to product problems. shop for supplies : connects to the hp suresupply web site, where you will receive information on options for purchasing origi nal hp supplies, such as print cartridges and paper. product support : connects to the support site for the product, from which you can search for help regarding various topics. show me how : connects to information that demonstrates specific tasks for the product. note: you must have internet access in order to use any of these links. if you use a dial-up connection and did not connect when you first opened the embedded web server, you must connect before you can visit these web sites. connecting might require that you close the embedded web server and reopen it. 144 chapter 11 manage and maintain the product enww use hp web jetadmin software hp web jetadmin is a web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. the intuitive browser interface simplifies cross-platform management of a wide range of devices, including hp and non-hp devices. management is proactive, allowing network administrators the ability to resolve issues before users are affected. download this free, enhanced-management software at www.hp.com/ go/webjetadmin_software . to obtain plug-ins to hp web jetadmin, click plug-ins , and then click the download link that is next to the name of the plug-in that you want. the hp web jetadmin software can automatically notify you when new plug-ins are available. on the product update page, follow the directions to automatically connect to the hp web site. if installed on a host server, hp web jetadmin is available to any client through a supported web browser, such as microsoft internet explorer 6.0 for windows or netscape navigator 7.1 for linux. browse to the hp web jetadmin host. note: browsers must be java-enabled. browsing from an apple pc is not supported. enww use hp web jetadmin software 145 security features this section explains important security features that are available for the product: secure the embedded web server secure disk erase lock the control-panel menus secure the embedded web server assign a password for access to the embedded web server so that unauthorized users cannot change the product settings. 1. open the embedded web server. see embedded web server on page 142 . 2. click the settings tab. 3. on the left side of the window, click security . 4. type the password next to new password , and type it again next to verify password . 5. click apply . make note of the password and store it in a safe place. secure disk erase to protect deleted data from unauthorized access on the product hard drive, use the secure disk erase feature in the hp web jetadmin software. this feature can securely erase print jobs from the hard drive. secure disk erase offers the following levels of disk security: non-secure fast erase . this is a simple file-table erase function. access to the file is removed, but actual data is retained on the disk until it is overwritten by subsequent data-storage operations. this is the fastest mode. non-secure fast erase is the default erase mode. secure fast erase . access to the file is removed, and the data is overwritten with a fixed identical character pattern. this is slower than non-secure fast erase, but all data is overwritten. secure fast erase meets the u.s. department of defense 5220-22.m requirements for the clearing of disk media. secure sanitizing erase . this level is similar to the secure fast erase mode. in addition, data is repetitively overwritten by using an algorithm that prevents any residual data persistence. this mode will impact performance. secure sanitizing erase meets the u.s. department of defense 5220-22.m requirements for the sanitization of disk media. data affected data affected (covered) by the secure disk erase feature includes temporary files that are created during the print process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), address books, and hp and third-party applications. note: stored jobs will be securely overwritten only when they have been deleted through the retrieve job menu on the product after the appropriate erase mode has been set. this feature will not impact data that is stored on flash-based product non-volatile ram (nvram) that is used to store default settings, page counts, and similar data. this feature does not affect data that is 146 chapter 11 manage and maintain the product enww stored on a system ram disk (if one is used). this feature does not impact data that is stored on the flash-based system boot ram. changing the secure disk erase mode does not overwrite previous data on the disk, nor does it immediately perform a full-disk sanitization. changing the secure disk erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed. additional information for additional information about the hp secure disk erase feature, see the hp support flyer or go to www.hp.com/ go/webjetadmin . job storage to securely print a private job, use the personal job feature. the job can only be printed when the correct pin is entered at the control panel. for more information, see use job storage features on page 113 . lock the control-panel menus to prevent someone from changing the product configuration, you can lock the control-panel menus. this prevents unauthorized users from changing the configuration settings such as the smtp server. the following procedure describes how to restrict access to the control-panel menus by using the hp web jetadmin software. (see use hp web jetadmin software on page 145 .) 1. open the hp web jetadmin program. 2. open the device management folder in the drop-down list in the navigation panel. navigate to the device lists folder. 3. select the product. 4. in the device tools drop-down list, select configure . 5. select security from the configuration categories list. 6. type a device password . 7. in the control panel access section, select maximum lock . this prevents unauthorized users from gaining access to configuration settings. enww security features 147 set the real-time clock use the real-time clock feature to set the date and time settings. the date and time information is attached to stored print, so you can identify the most recent versions. set the real-time clock set the date 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the checkmark button to select date/time . 5. press the down arrow to highlight date , and then press the checkmark button . 6. select the correct month, date of the month, and the year, and then press the checkmark button to save. set the date format 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the checkmark button to select date/time . 5. press the down arrow to highlight date format , and then press the checkmark button . 6. select the month, date of the month, and year, and then press the checkmark button to save. set the time 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the checkmark to select date/time . 5. press the down arrow to highlight time , and then press the checkmark button . 6. select the correct hour, minute, and am/pm setting, and then press the checkmark button to save. set the time format 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight system setup , and then press the checkmark button . 4. press the checkmark button to select date/time . 148 chapter 11 manage and maintain the product enww 5. press the down arrow to highlight time format , and then press the checkmark button . 6. select the appropriate time format , and then press the checkmark button to save. enww set the real-time clock 149 manage supplies use genuine hp print cartridges for the best printing results. print-cartridge storage do not remove the print cartridge from its package until you are ready to use it. caution: to prevent damage to the print cartridge, do not expose it to light for more than a few minutes. hp policy on non-hp print cartridges hewlett-packard company cannot recommend the use of non-hp print cartridges, either new or remanufactured. note: any damage caused by a non-hp print cartridge is not covered under the hp warranty and service agreements. to install a new hp print cartridge, see change print cartridges on page 152 . to recycle the used cartridge, follow the instructions included with the new cartridge. hp fraud hotline and web site call the hp fraud hotline (1-877-219-3183, toll-free in north america) or go to www.hp.com/ go/ anticounterfeit when you install an hp print cartridge and the control-panel message says the cartridge is non-hp. hp will help determine if the cartridge is genuine and take steps to resolve the problem. your print cartridge might not be a genuine hp print cartridge if you notice the following: you are experiencing a high number of problems with the print cartridge. the cartridge does not look like it usually does (for example, the packaging differs from hp packaging). 150 chapter 11 manage and maintain the product enww replace supplies when you use genuine hp supplies, the product automatically notifies you when supplies are nearly depleted. the notification to order supplies allows ample time to order new supplies before they need to be replaced. for more information about ordering supplies, see supplies and accessories on page 253 locate supplies supplies are identified by their labeling and their blue plastic handles. the following figure illustrates the location of each supply item. figure 11-1 supply item locations 1 2 3 4 5 1 print cartridges 2 image drums 3 fuser 4 transfer unit 5 transfer roller supply replacement guidelines to facilitate the replacement of supplies, keep the following guidelines in mind when setting up the product. allow sufficient space in the front and on the right side of the product for removing supplies. the product should be located on a flat, sturdy surface. for instructions on installing supplies, see the installation guides provided with each supply item or see more information at www.hp.com/ go/cljCP6015_software . when you connect, select solve a problem . caution: hewlett-packard recommends the use of genuine hp products in this product. use of non- hp products may cause problems requiring service that is not covered by the hewlett-packard extended warranty or service agreements. enww replace supplies 151 approximate replacement intervals for supplies the following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item. usage conditions and print patterns may cause results to vary. item printer message page count approximate time period print cartridges replace replace print cartridges 1. grasp the grips on the sides of the front door and pull down to open. 2. grasp the handle of the used print cartridge and pull out to remove. 3. store the used print cartridge in a protective bag. information about recycling used print cartridges is on the print-cartridge box. 4. remove additional print cartridges in the same manner. 5. remove the new print cartridge from its protective bag. note: store the protective bag in a secure place for future use. enww replace supplies 153 6. hold both sides of the cartridge and shake up and down 5-6 times. 7. align the print cartridge with its slot and insert the print cartridge until it clicks into place. 8. insert additional print cartridges in the same manner. 9. grasp the grips on the sides of the front door and lift up to close. to recycle the used print cartridge, follow the instructions included with the new print cartridge. change image drums when an image drum approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. the product can continue to print using the current image drum until the control panel displays a message instructing you to replace the image drum. 154 chapter 11 manage and maintain the product enww the product uses four colors and has a different image drums for each color: black (k), magenta (m), cyan (c), and yellow (y). replace an image drum when the control panel displays replace 5. remove the new image drum from its protective bag. note: store protective bag in a secure place for future use. note: do not shake the image drum. note: do not touch the green cylinder on the bottom of the image drum because it can damage the drum. 6. align the image drum with the correct slot and insert the image drum until it clicks into place. the gray protective cover on the bottom of the drum automatically slides off as the image drum is inserted. you can discard this cover. 7. insert additional image drums in the same manner. 8. grasp the grips on the sides of the front door and lift up to close. to recycle the used image drum, follow the instructions included with the new image drum. 156 chapter 11 manage and maintain the product enww install memory you can install more memory for the product by adding a dual inline memory module (dimm). caution: static electricity can damage dimms. when handling dimms, either wear an antistatic wrist strap, or frequently touch the surface of t he dimm antistatic package and then touch bare metal on the product. install ddr memory dimms 1. turn the product off. 2. disconnect all power and interface cables. enww replace supplies 157 3. locate the black formatter pressure release tabs on the formatter board in the rear of the product. 4. gently press the black tabs toward each other. 5. gently pull on the black tabs to pull the formatter board from the product. place the formatter board on a clean, flat, grounded surface. 158 chapter 11 manage and maintain the product enww 6. to replace a dimm that is currently installed, spread the latches apart on each side of the dimm slot, lift the dimm up at an angle, and pull it out. if you are adding a dimm, use the other slot provided. xoxoxo xoxoxo xoxoxoxoxoxo xoxoxoxoxo xoxoxoxoxo xoxoxo xoxo xoxoxoxoxo xo xoxoxoxoxo xoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xo xoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxoxo xoxoxo xoxoxo xoxoxo 7. remove the new dimm from the antistatic package. locate the alignment notch on the bottom edge of the dimm. 8. holding the dimm by the edges, align the notch on the dimm with the bar in the dimm slot at an angle and firmly press the dimm into the slot until it is fully seated. when installed correctly, the metal contacts are not visible. xoxoxo xoxoxo xoxoxoxoxoxo xoxoxoxoxo xoxoxoxo xo xoxoxoxoxo xoxoxoxoxo xoxoxoxoxoxo xoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxoxo xoxoxo xoxoxo xoxoxo 9. push down on the dimm until both latches engage the dimm. xoxoxo xoxoxo xoxoxoxoxoxo xoxoxoxoxoxo xoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxo xoxoxoxo xoxoxo xoxoxo xoxoxo xioxioxixo oxixo xioxio xioxioxixo oxixo xioxio xioxioxixo oxixo xioxio xioxioxixo oxixo xioxio note: if you have difficulty inserting the dimm, make sure the notch on the bottom of the dimm is aligned with the bar in the slot. if the dimm still does not go in, make sure you are using the correct type of dimm. enww replace supplies 159 10. align the formatter board in the tracks at the bottom of the slot, and then slide the board back into the product. note: to prevent damage to the formatter board, ensure the formatter board is aligned in the tracks. 11. reconnect the power cable and interface cables, and turn the product on. 12. to enable the new memory, see the following section. enable memory for windows 1. windows xp and windows server 2003 (using the default start menu view) : click start , click settings , and then click printers and faxes . -or- windows 2000, windows xp, and windows server 2003 (using the classic start menu view) : click start , click settings , and then click printers . -or- windows vista : click start , click control panel , and then in the category for hardware and sound click printer . 2. right-click the driver icon, and then select properties . 3. click the device settings tab. 4. expand the area for installable options . 160 chapter 11 manage and maintain the product enww 5. next to printer memory , select the total amount of memory that is installed. 6. click ok . install an hp jetdirect or eio print server card or eio hard disk this product is equipped with an external i/o (eio) slot. you can install an additional hp jetdirect print server card in the available eio slot. 1. turn the product off. 2. disconnect all power and interface cables. enww replace supplies 161 3. locate an open eio slot. loosen and remove the two retaining screws holding the cover for the eio slot, and then remove the cover. you will not need these screws and the cover again. they can be discarded. 4. firmly insert the hp jetdirect print server card into the eio slot. 5. insert and tighten the retaining screws that came with the print server card. 162 chapter 11 manage and maintain the product enww 6. reconnect the power cable and remaining interface cables, and turn the product on. 7. print a configuration page. an hp jetdirect configuration page that contains network configuration and status information should also print. if it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. perform one of these steps: choose the correct port. see the computer or operating system documentation for instructions. reinstall the software, choosing the network installation this time. replace the staple cartridge if the optional hp 3-bin stapler/stacker accessory or hp booklet maker/finisher accessory runs out of staples while it is stapling a print job, the product automatically stops, if set to stop when out. if the product is set to continue when out, the product will continue to print without stapling. note: only replace the staple cartridge unit when the stapler/stacker or booklet maker has run out of staples. removing the staple cartridge at other times can cause an error to occur. note: when the stapler/stacker or booklet maker runs out of staples, the stapler unit will return to its default position automatically. replace the staple cartridge 1. open the front door of the booklet maker or stapler/stacker. enww replace supplies 163 2. push up to on the staple cartridge to remove it from the booklet maker or stapler/stacker. 3. insert the replacement staple cartridge unit into the stapler unit. 4. push the staple cartridge unit into the stapler unit until it clicks into position. 5. close the front door. 164 chapter 11 manage and maintain the product enww replace saddle stitch staple car tridges in the booklet maker 1. open the front door of the booklet maker. 2. grasp the blue handle and pull the staple carriage out of the booklet maker. 3. grasp the small blue handle on the staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position. 2 1 4. grasp the edges of each staple cartridge and pull up firmly to remove the staple cartridges from the staple cartridge unit. enww replace supplies 165 5. unpack the new cartridges and remove the plastic packing lock from each one. 6. hold the new cartridges so that the arrows on the cartridges align with the arrows on the staple cartridge unit and insert them into the unit. 7. pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. lock it into position by pushing in the handle. 1 2 8. push the staple carriage back into the booklet maker finisher. 166 chapter 11 manage and maintain the product enww 9. close the front door of the booklet maker. enww replace supplies 167 clean the product over time, particles of toner and paper accumulate inside the product. this can cause print-quality problems during printing. cleaning the product eliminates or reduces these problems. clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. as much as possible, keep the device from dust and debris. clean the exterior use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. clean spilled toner if you get any toner on your clothes or hands, wash them in cold water. hot water will set the toner into the fabric. 168 chapter 11 manage and maintain the product enww upgrade the firmware the product has remote firmware update (rfu) capability. use the information in this section to upgrade the product firmware. determine the curren t firmware version 1. press menu . 2. press the down arrow to highlight information , and then press the checkmark button 3. press the down arrow to highlight print configuration , and then press the checkmark button to print. the firmware datecode is listed on the configuration page in the section called printer information . the firmware datecode has this format: yyyymmdd xx.xxx.x. the first string of numbers is the date, where yyyy represents the year, mm represents the month, and dd represents the date. for example, a firmware datecode of that begins with 20061125 represents november 25, 2006. download new firmware from the hp web site to find the most recent firmware upgrade for the product, go to www.hp.com/ go/cljCP6015_firmware . this page provides instructions for downloading the new firmware version. transfer the new firmware to the product note: the product can receive an .rfu file update when it is in a "ready" state. the elapsed time for an update depends on the i/o transfer time, as well as the time that it takes for the product to re-initialize. the i/o transfer time depends on a number of things, including the speed of the host computer that is sending the update. if the remote firmware update process is interrupted before the firmware is downloaded (while receiving upgrade appears on the control-panel display), the firmware file must be sent again. if power is lost during the update (while the performing upgrade message appears on the control-panel display), the update is interrupted and the message resend upgrade appears (in english only) on the control-panel display. in this case, you must send the upgrade by using the usb port. finally, any jobs that are ahead of the rfu job in the queue are completed before the update is processed. use ftp to upload the firmware through a browser note: the firmware update involves a change in the format of nonvolatile random-access memory (nvram). any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults. 1. print a configuration page and note the tcp/ip address shown on the eio jetdirect page. 2. open a browser window. 3. in the address line of the browser, type ftp:// , where is the address of the product. for example, if the tcp/ip address is 192.168.0.90, type ftp:// 192.168.0.90 . 4. locate the downloaded .rfu file for the product. 5. drag and drop the .rfu file onto the port icon in the browser window. enww upgrade the firmware 169 note: the product turns off and then on automatically to activate the update. when the update process is complete, a ready message displays on the product control panel. use ftp to upgrade the firmware on a network connection using microsoft windows note: the firmware update involves a change in the format of nonvolatile random-access memory (nvram). any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults. 1. take note of the ip address on the hp jetdirect page. the hp jetdirect page is the second page that prints when you print the configuration page. note: before upgrading the firmware, make sure that the product is not in sleep mode. also make sure that any error messages are cleared from the control-panel display. 2. open an ms-dos command prompt on your computer. 3. go to the folder where the firmware file is stored. 4. type: ftp tcp/ip address> . for example, if the tcp/ip address is 192.168.0.90, type ftp 192.168.0.90 . 5. press enter on the keyboard. 6. when prompted for the user name, press enter . 7. when prompted for the password, press enter . 8. type bin at the command prompt. 9. press enter . the message 200 types set to i, using binary mode to transfer files appears in the command window. 10. type put and then the file name (for example, if the file name is CP6015.rfu, type CP6015.rfu ). 11. the download process begins and the firmware is updated on the product. this can take several minutes. let the process finish without further interaction with the product or computer. note: the product automatically turns off and then on again after processing the upgrade. 12. at the command prompt, type: bye to exit the ftp command. 13. at the command prompt, type: exit to return to the windows interface. use hp web jetadmin to upgrade the firmware this procedure requires that you install hp web jetadmin version 7.0 or later on your computer. see use hp web jetadmin software on page 145 . complete the following steps to update a single product through hp web jetadmin after downloading the .rfu file from the hp web site. 1. start hp web jetadmin. 2. open the device management folder in the drop-down list in the navigation panel. navigate to the device lists folder. 3. expand the device lists folder and select all devices . locate the product in the list of devices, and then click to select it. 170 chapter 11 manage and maintain the product enww if you need to upgrade the firmware for multiple hp color laserjet CP6015 series products, select all of them by pressing the ctrl key as you click the name of each product. 4. locate the drop-down box for device tools in the upper-right corner of the window. select update printer firmware from the action list. 5. if the name of the .rfu file is not listed in the all available images box, click browse in the upload new firmware image dialog box and navigate to the location of the .rfu file that you downloaded from the web at the start of this procedure. if the filename is listed, select it. 6. click upload to move the .rfu file from your hard drive to the hp web jetadmin server. after the upload is complete, the browser window refreshes. 7. select the .rfu file from the printer firmware update drop-down menu. 8. click update firmware . hp web jetadmin sends the selected .rfu file to the product. the control panel shows messages that indicate the progress of the upgrade. at the end of the upgrade process, the control panel shows the ready message. use ms-dos commands to upgrade the firmware for usb connections to update the firmware by using a network connection, follow these instructions. 1. from a command prompt or in an ms-dos window, type the following copy /b filename> \ \computername>\sharename> , where 7. scroll down to the list of hp jetdirect model numbers and find the model number you wrote down. 8. look at the current firmware version for the model, and see if it is later than the version you wrote down. if it is, right-click on the firmware link, and follow the instructions on the web page to download the new firmware file. the file must be saved into the 12 solve problems solving general problems control-panel message types control-panel messages jams paper-handling problems understand lights on the formatter solve image quality problems performance problems solve network connectivity problems product software problems solve common macintosh problems enww 173 solving general problems if the product is not responding as expected, complete the steps in the following checklist, in order. if the product does not pass a step, follow the corresponding troubleshooting suggestions. if a step resolves the problem, you can stop without performing the other steps on the checklist. troubleshooting checklist 1. make sure the product ready light is on. if no lights are on, complete these steps: a. check the power-cable connections. b. check that the power switch is on. c. make sure that the line voltage is correct for the product power configuration. (see the label that is on the back of the product for voltage requirements.) if you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. if it is already plugged into the wall, try a different outlet. d. remove any other products plugged into the same circuit. e. if none of these measures restores power, contact hp customer care. 2. check the cabling. a. check the cable connection between the product and the computer or network port. make sure that the connection is secure. b. make sure that the cable itself is not faulty by using a different cable, if possible. c. check the network connection. see solve network printing problems on page 246 . 3. if the product is in the ready state, check to see if any messages appear on the control-panel display. if any error messages appear, see control-panel messages on page 178 . 4. ensure that the print paper that you are using meets specifications. 5. print a configuration page (see information pages on page 138 . an hp jetdirect page also prints.) a. if the pages do not print, check that at least one tray contains print paper. b. if the page jams in the product, see jams on page 198 . 6. if the configuration page prints, check the following items. a. if the page prints correctly, then the product hardware is working. the problem is with the computer you are using, with the printer driver, or with the program. b. if the page does not print correctly, the problem is with the product hardware. contact hp customer care. 7. select one of the following options: windows : click start , click settings , and then click printers , or printers and faxes . double click hp color laserjet CP6015 . -or- 174 chapter 12 solve problems enww mac os x : open print center , (or printer setup utility for mac os x v. 10.3), and double-click the line for the hp color laserjet CP6015 . 8. verify that you have installed the hp color laserjet CP6015 series printer driver. check the program to make sure that you are using an hp color laserjet CP6015 series printer driver. 9. print a short document from a different program that has worked in the past. if this solution works, then the problem is with the program you are using. if this solution does not work (the document does not print) complete these steps: a. try printing the job from another computer that has the product software installed. b. if you connected the product to the network, connect the product directly to a computer with a usb cable. redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using. restore factory settings use the resets menu to restore factory settings. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight resets menu , and then press the checkmark button . 4. press the down arrow to highlight restore factory settings , and then press the checkmark button to reset the product to the original factory settings. for more information, see resets menu on page 41 . factors that affect product performance several factors affect the time it takes to print a job: maximum printer speed, measured in pages per minute (ppm) the use of special paper (such as transparencies, heavy paper, and custom-size paper) printer processing and download time the complexity and size of graphics the speed of the computer you are using the usb connection the printer i/o configuration the amount of printer memory installed the network operating system and configuration (if applicable) printer personality (hp jetready, pcl, or ps) note: although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm). enww solving general problems 175 automatic neutral calibration the product can be set up to periodically perform an automatic calibration that adjusts the toner mixture in order to optimize neutral colors. if you periodically see a page printed that has a band of colors in the center of the page, the auto neutral calibration option might be enabled. the default setting is off . you can disable this option to eliminate these extra printed pages. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight print quality , and then press the checkmark button . 4. press the down arrow to highlight auto calibrate neutrals , and then press the checkmark button . 5. press the down arrow to highlight off , and then press the checkmark button . 176 chapter 12 solve problems enww control-panel message types four types of control-panel messages can indicate the status of or problems with the product. message type description status messages status messages reflect the current state of the product. they inform you of normal product operation and require no interaction to clear them. they change as the state of the product changes. whenever the product is ready, not busy, and has no pending warning messages, the status message ready appears if the product is online. warning messages warning messages inform you of data and print erro rs. these messages typically alternate with the ready or status messages and remain until you press the checkmark button . some warning messages are clearable. if clearable warnings is set to job , the next print job clears these messages. error messages error messages communicate that some action must be performed, such as adding paper or clearing a jam. some error messages are auto-continuable. if auto continue is set on the menus, the product will continue normal operation after an auto-continuable error message appears for 10 seconds. note: pressing any button during the 10-second auto-continuable error message overrides the auto continue setting, and a button function takes precedence. for example, pressing the stop button pauses printing with an option to cancel the print job. critical-error messages critical error messages inform you of a product failure. some of these messages can be cleared by turning the product off and then on. these messages are not affected by the auto continue setting. if a critical error persists, service is required. enww control-panel message types 177 control-panel messages table 12-1 control-panel messages control panel message description recommended action 10.32.00 unauthorized supply for help press (help button) an unauthorized print cartridge has been installed. 1. if the message persists after loading authorized cartridges, contact hp support at www.hp.com/ support/ cljCP6015 . 2. press the checkmark button to continue with this print cartridge. 10.90.00 print cartridge error for help press (help button) replace black print cartridge to continue turn off then on the black print cartridge is defective and needs to be replaced. please record message and contact support. after replacing the defective cartridge turn the power off then on to continue. 10.90.09 print cartridge error for help press (help button) replace color print cartridges to continue turn off then on one of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. please record the message and contact support. after replacing the defective cartridge, turn the power off then on to continue. 10.90.xy replace control panel message description recommended action 13.12.xx jam in left accessory there is a paper jam in third-party output accessory. 1. follow the onscreen instructions to find and remove the jammed paper. 2. if the message persists after clearing all pages, contact hp support at www.hp.com/ support/cljCP6015 . 13.jj.nt fuser area jam a jam has occurred in the duplex and feed area. caution: the fuser can be hot while the product is in use. wait for the fuser to cool before handling it. 1. open the right door. 2. turn the blue levers on the fuser to unlock position. 3. clear all paper. 4. turn the blue levers to lock position. 5. close the right door. 13.jj.nt fuser wrap jam a jam has occurred in the fuser. caution: the fuser can be hot while the product is in use. wait for the fuser to cool before handling it. 1. open the right door. 2. turn the blue levers on the fuser to unlock position. 3. clear all paper. 4. turn the blue levers to lock position. 5. close the right door. to prevent jam in future, set the print optimization mode light media to on . see print quality menu on page 22 . 13.jj.nt jam above top output bin a jam has occurred in the duplex area. 1. clear all paper found in the duplex area above the output bin. 2. press the checkmark button . 13.jj.nt jam in lower right door a jam has occurred in the lower right door. 1. open the lower right door. 2. clear all paper. 3. close the lower right door. 13.jj.nt jam in right door a jam has occurred in the duplex and feed area inside the right door. 1. open the right door. 2. clear all paper. 3. close the right door. 13.jj.nt jam in top cover a jam has occurred in the top cover. 1. open the top cover. 2. clear all paper. 3. close the top cover. table 12-1 control-panel messages (continued) enww control-panel messages 179 control panel message description recommended action 13.jj.nt jam in tray 1 a jam has occurred in tray 1. 1. clear all paper from tray 1. 2. press the checkmark button . 13.jj.nt jam in tray control panel message description recommended action if the message persists, contact hp support at www.hp.com/ support/cljCP6015 . 40 bad eio x transmission the connection between the product and the eio card in the specified slot has been broken. press the checkmark button to clear the error message and continue printing. try to reinstall the eio card. 40 bad serial transmission to continue press (checkmark button) a serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer. press the checkmark button to clear the error message. (data will be lost.) 40 embedded i/o bad transmission to continue press (checkmark button) a temporary printing error has occurred. press the checkmark button to clear the error message. (data will be lost.) 41.3 unexpected size in tray control panel message description recommended action 50.x fuser error a fuser error has occurred. make sure you have the correct fuser. re- seat the fuser. turn the product off, and then turn the product on. if this message persists, contact an hp- authorized service or support provider. (see the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) 51. control panel message description recommended action the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) 60.x error to continue turn off then on the tray specified by x is not lifting correctly. follow the instructions on the product control panel. 66.xy.zz output device failure an error occurred in an external paper- handling accessory. 1. turn the product power off. 2. check that the accessory is properly seated on and connected to the product, without any gaps between the product and the accessory. if the accessory uses cables, disconnect and reconnect them. 3. verify that there is no packaging material in or around the output device. 4. turn the product power on. 5. if this message persists, contact an hp- authorized service or support provider. (see the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) 66.xy.zz service error for help press (help button) 66.xy.zz input device error for help press (help button) the external paper-handling controller has detected a failure. 1. turn power off. 2. disconnect cables to external paper handling devices, then reconnect them. 3. turn power on. 4. make sure there are no obstructions near the paper handling device that could prevent the output bins from raising or lowering. if the message persists, contact hp support at www.hp.com/ support/cljCP6015 . 68.x permanent storage full to continue press (checkmark button). the product nvram is full. some settings saved in the nvram might have been reset to the factory defaults. printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. press the checkmark button to clear the message. if the message is not cleared, turn the product off, and then turn the product on. if this message persists, contact an hp- authorized service or support provider. (see the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) 68.x permanent storage write fail to continue press (checkmark button). the product nvram is failing to write. printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. press the checkmark button to clear the message. if the message is not cleared, turn the product off, and then turn the product on. if this message persists, contact an hp- authorized service or support provider. (see the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) 68.x storage error settings changed one or more product settings are invalid and have been reset to the factory-default settings. printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. press the checkmark button to clear the message. if the message is not cleared, turn the product off, and then turn the product on. if this message persists, contact an hp- authorized service or support provider. (see table 12-1 control-panel messages (continued) enww control-panel messages 183 control panel message description recommended action the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) 69.x error to continue turn off then on a temporary printing error occurred. turn the product off, and then turn the product on. if this message persists, contact an hp- authorized service or support provider. (see the hp support flyer, or go to www.hp.com/ support/cljCP6015 .) control panel message description recommended action checking output device an error has occurred with the output device. remove and reinstall the output device. checking paper path the product is checking for possible paper jams. no action is necessary. checking printer the product is conducting an internal test. no action is necessary. chosen personality not available. to continue press (checkmark button) a print job requested a product language (personality) that is not available for this product. the job will not print and will be cleared from memory. print the job by using a printer driver for a different printer language, or add the requested language to the product (if possible). to see a list of available personalities, print a configuration page. (see information pages on page 138 .) cleaning disk control panel message description recommended action corrupt firmware in external accessory for help press (help button) the product detected corrupt firmware in the input or output accessory. an external accessory of the product requires a firmware upgrade. printing can continue if other inputs or outputs are available, but jams may occur if the job uses the corrupt external accessory. to view the upgrade procedure and download the most recent firmware, go to www.hp.com/ support/cljCP6015 . data received to print last page press (checkmark button) the product is waiting for the command to print the last page. press the checkmark button to print the last page. date/time= yyyy/mmmm/dd hh:mm to change press (checkmark button) to skip press stop the current date and time set for the product. press the checkmark button to set the date and time or press the stop button to skip setup. deleting private jobs the product is deleting a private stored job. no action is necessary. deleting... the product is currently deleting the stored job. no action is necessary. device shutting down... device is shutting down. no action is necessary. eio control panel message description recommended action incompatible fuser the incorrect fuser was installed. caution: the fuser can be hot while the product is in use. wait for the fuser to cool before handling it. 1. open right door. 2. turn blue levers to unlock position. 3. remove incompatible fuser. 4. install correct fuser. 5. turn blue levers to lock position. 6. close the right door. incompatible roller kit installed roller kit is incompatible. 1. open right door. 2. remove incompatible roller kit. 3. install correct roller kit. 4. close the right door. initializing permanent storage displayed when the product is turned on to show that permanent storage is being initialized. no action is necessary. input paper path open for help press (help button) the paper path between the product and the external paper handling input device is open and must be closed before printing can continue. close the paper path. install control panel message description recommended action install supplies for status press (checkmark button) press the checkmark button to identify which supplies need replaced. insert the supply item or make sure the installed supply item is fully seated. install transfer unit the transfer unit has been removed or installed incorrectly. 1. open right door. 2. open transfer access panel. push locks upward. 3. install or transfer unit. 4. close the transfer access panel. 5. close the right door. insufficient memory to load fonts/data for help press (help button) usb storage control panel message description recommended action 4. confirm that the paper guides are in the correct position. 5. to use another tray, remove paper from tray 1 and then press the checkmark button . load tray 1 [type] [size] to use another tray press (checkmark button) for help press (help button) this message appears when tray 1 is selected but is not loaded, and other paper trays are available for use. 1. load the correct paper in the tray. 2. if prompted, confirm the size and type of paper loaded. 3. otherwise, press the checkmark button to select another tray. loading program control panel message description recommended action non hp supply in use for help press (help button) a non hp supply is in use. a user authorized the use of non hp supplies when the hp supply was replaced. any product repair required as a result of using non hp supplies is not covered under warranty. certain features may not be accurate or available. non-hp supply installed a refilled color or a cloned color/mono cartridge has been installed, and the product previously used all genuine hp supplies. it can also appear when an unauthorized cartridge has been installed, and the product previously used a ll genuine supplies. install a genuine hp cartridge, or press the checkmark button to override the condition. open and close tray 2 for help press (help button) the transfer unit has not been detensioned after shipping. open and close tray 2. order control panel message description recommended action order transfer kit the transfer kit is near end of life. printing can continue. order a replacement transfer kit. order transfer kit less than xxx pages for help press (help button) the transfer unit is near end of life. the product is ready and will continue printing for the estimated number of pages. pages remaining for this supply have reached the low threshold. printing will continue until a supply needs to be replaced. output accessory bridge attached to continue turn power off then on the output accessory bridge was attached while the product was on. printing cannot continue. 1. turn the product off. 2. attach the output device. 3. turn the product on. output accessory bridge disconnected for help press (help button) the output accessory bridge was removed while the product was on. printing cannot continue. 1. turn power off. 2. verify output accessory bridge and output device is connected correctly. 3. turn power on. to continue without the output accessory bridge, turn power off, attach a standard output tray, and then turn power on. if the message persists, contact hp support at www.hp.com/ support/cljCP6015 . output accessory bridge failure for help press (help button) the output accessory bridge has failed. 1. turn power off. 2. verify output accessory bridge is connected correctly. 3. turn power on. if the message persists, contact hp support at www.hp.com/ support/cljCP6015 password or name is incorrect. please enter correct login. the user name or password was typed incorrectly. retype the user name and password. paused to return to ready press stop the product is paused, and there are no error messages pending at the display. the i/o continues receiving data until memory is full. press the stop key. performing color band test the color-band test is being performed. no action is necessary. performing... paper path test the product is performing a paper path test. no action is necessary. please wait the product is in the process of clearing data. no action is necessary. printing control panel message description recommended action processing... the product is currently processing a job but is not yet picking pages. when paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. no action is necessary. processing... from tray control panel message description recommended action replace control panel message description recommended action 4. close the transfer access panel. 5. close the right door. replace roller kit for help press (help button) to continue press (checkmark button) the replace supplies menu is set to stop at low. the roller kit is at end of life. to continue printing without replacing the roller kit, press the checkmark button . replace roller kit. 1. open the right door. 2. open the transfer access panel. 3. replace roller kit. 4. close the transfer access panel. 5. close the right door. replace supplies for status press (checkmark button). two or more supplies are out and need to be replaced. press the checkmark button to see which supplies need to be replaced. replace supplies to continue press (checkmark button). pages remaining for at least two supplies have reached the low threshold. the product was set to stop printing when a supply needs to be ordered. press the checkmark button to continue until the supply reaches the end of life. replace supplies - override in use the product is set to continue printing even though a supply has reached end of life. caution: using the override mode can result in unsatisfactory print quality. hp recommends replacing the supply when the replace supplies - override in use message appears. the hp supplies premium protection warranty coverage ends when a supply is used in override mode. press the down arrow to see step by step information. replace supplies - using black only a color supply (or supplies) has reached the out condition and the color supply out menu item is set to autocontinue black . no user input is required for printing to continue. printing continues in black. for color printing, replace the needed color print cartridge or drum. replace transfer kit for help press (help button) the transfer kit has reached the end of life replace transfer kit. 1. open the right door. 2. open the transfer access panel. 3. push locks upward. 4. install transfer unit. 5. push locks downward. 6. close the transfer access panel. 7. close the right door. replace transfer kit for help press (help button) the replace supplies menu is set to stop at low. the transfer kit has passed the low threshold. press the to continue printing until the transfer unit reaches the end of life or replace transfer kit. table 12-1 control-panel messages (continued) 194 chapter 12 solve problems enww control panel message description recommended action to continue press (checkmark button) replace transfer kit. 1. open the right door. 2. open the transfer access panel. 3. push locks upward. 4. install transfer unit. 5. push locks downward. 6. close the transfer access panel. 7. close the right door. request accepted please wait the product has accepted a request to print an internal page, but the current job must finish printing before the internal page will print. no action is necessary. resend external accessory firmware the product detected corrupt firmware in an input or output accessory. printing can continue from another source or to another destination, if available. if product attempts to use a corrupt accessory, there is a high probability it will jam. resend upgrade the firmware upgrade was not completed successfully. attempt upgrade again. restoring the product is restoring settings. this message is displayed during the execution of a restore action, such as restore color values. no action is necessary. restoring factory settings the product is restoring factory settings. no action is necessary. restoring... [accessory #] the product is restoring external accessory settings in response to a user request. no action is necessary. rfu load error send full rfu on control panel message description recommended action sanitizing disk control panel message description recommended action usb storage jams common causes of jams the product is jammed. cause solution the paper does not meet specifications. use only paper that meets hp specifications. see supported paper and print media sizes on page 83 . a component is installed incorrectly. verify that the transfer belt and transfer roller are correctly installed. you are using paper that has already passed through a product or copier. do not use paper that has been pr eviously printed on or copied. an input tray is loaded incorrectly. remove any excess paper from the input tray. make sure that the stack is below the maximum stack height mark in the tray. see load paper and print media on page 92 . the paper is skewed. the input-tray guides are not adjusted correctly. adjust them so they hold the stack firmly in place without bending it. the paper is binding or sticking together. remove the paper, flex it, rotate it 180, or flip it over. reload the paper into the input tray. when printing on lightweight paper or on jobs with heavy toner coverage, paper is wrapping on the fuser causing fuser delay jam or fuser wrap jam messages. set the light media optimize mode on the print quality menu to on . the paper is removed before it settles into the output bin. reset the product. wait until the page completely settles in the output bin before removing it. during two-sided printing, you removed the paper before the second side of the document was printed. reset the product and print the document again. wait until the page completely settles in the output bin before removing it. the paper is in poor condition. replace the paper. the internal tray rollers are not picking up the paper. if the paper is heavier than 220 g/m 2 (58 lb), it might not be picked from the tray. the rollers are worn. replace the rollers. the paper has rough or jagged edges. replace the paper. the paper is perforated or embossed. perforated or embossed paper does not separate easily. feed single sheets from tray 1. device supply items have reached the end of their useful life. check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. see information pages on page 138 . paper was not stored correctly. replace the paper in the trays. paper should be stored in the original packaging in a controlled environment. not all product packing material was removed. verify that the packing tape, cardboard, and plastic shipping locks have been removed from the product. if the product still continues to jam, contact hp customer support or your authorized hp service provider. 198 chapter 12 solve problems enww jam locations use this illustration to identify locations of jams. in addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. note: internal areas of the product that might need to be opened to clear jams have green handles or green labels. figure 12-1 jam locations 1 2 3 4 5 6 7 8 1 area 1: output-bin area 2 area 2: fuser area 3 area 3: transfer area 4 area 4: duplexing area (for the hp color laserjet CP6015dn, x, and xh models only) 5 area 5: tray 2 pickup area 6 area 6: tray 1 area 7 area 7: optional trays 3, 4, and 5 8 area 8: optional finishing device clear jams when a jam occurs, a message appears on the control-panel display that describes the location of the jam. the following table lists the messages that can appear and provides links to the procedures for clearing the jam. warning! to avoid electrical shock, remove any necklaces, bracelets, or other metal items before reaching into the inside of the product. type of jam procedure area 1: see area 1: clear jams in the output bin on page 200 . enww jams 199 type of jam procedure 13.xx.yy jam above top output bin 13.xx.yy jam in top cover area 2: 13.xx.yy fuser area jam 13.xx.yy fuser wrap jam 13.xx.yy transfer and fuser jam see area 2: clear jams in the fuser on page 202 . area 4: 13.xx.yy jam in right door see area 4: clear jams in the duplex area on page 206 (for the hp color laserjet CP6015dn, x, and xh models only) area 5: 13.xx.yy jam in tray 2 13.xx.yy transfer area jam see area 5: clear jams in tray 2 and the internal paper path on page 209 . area 6: 13.xx.yy jam in tray 1 see area 6: clear jams in tray 1 on page 212 . area 7: 13.xx.yy jam in tray 3 13.xx.yy jam in tray 4 13.xx.yy jam in tray 5 13.xx.yy jam in lower right door 13.xx.yy jam in input accessory see area 7: clear jams in optional trays 3, 4, and 5 on page 217 area 8: 13.xx.yy jam in left accessory 13.xx.yy jam inside top door see area 8: clear jams in the optional finishing devices on page 220 . area 1: clear jams in the output bin 1. if jammed paper is visible in the output bin, gently pull the paper to remove it. 200 chapter 12 solve problems enww 2. open the right door. 3. if paper has jammed as it enters the output bin, gently pull the paper to remove it. 4. close the right door. enww jams 201 area 2: clear jams in the fuser caution: the fuser can be hot while the product is in use. wait for the fuser to cool before handling it. 1. open the right door. 2. lift the green handle on the transfer-access panel and open the panel. 1 2 3. if paper is visible entering the bottom of the fuser, gently pull downward to remove it. 202 chapter 12 solve problems enww 4. close the transfer-access panel. 5. open the fuser jam access door above the fuser and remove any paper that is visible. then close the fuser jam access door. 2 1 6. paper could also be jammed inside the fuser where it would not be visible. remove the fuser to check for jammed paper inside. caution: the fuser can be hot while the product is in use. wait for the fuser to cool before handling it. a. pull the two blue fuser handles forward. enww jams 203 b. rotate the fuser-release levers down to open them. c. grasp the fuser handles and pull straight out to remove the fuser. caution: the fuser weighs 5 kg (11 lbs). be careful not to drop it. d. open the two fuser jam access doors by pushing and rotating the rear door backward, and pulling and rotating the front door forward. if paper is jammed inside the fuser, gently pull it straight up to remove it. if the paper tears, remove all paper fragments. caution: even if the body of the fuser has cooled, the rollers that are inside could still be hot. do not touch the fuser rollers until they have cooled. 1 3 2 204 chapter 12 solve problems enww e. close both fuser jam-access doors and align the fuser with the arrows on the product. push the fuser completely into the printer. f. rotate the fuser-release levers up to lock the fuser into place. g. push the fuser handles back to close them. enww jams 205 7. close the right door. area 4: clear jams in the duplex area note: this procedure is for the hp color laserjet CP6015dn, de, x, and xh models only. 1. if jammed paper is visible in the duplex output area, gently pull it to remove it. 2. if no jammed paper is visible in the duplex output area, open the duplex switchback tray. gently pull the jammed paper to remove it. 1 2 206 chapter 12 solve problems enww 3. check for jammed paper inside the product. open the right door. 4. if paper is jammed below the duplexing unit, gently pull the paper downward to remove it. 5. if paper is jammed inside the right door, gently pull the paper to remove it. enww jams 207 6. lift the paper-feed cover on the inside of the right door. if jammed paper is present, gently pull the paper straight out to remove it. 1 2 7. lift the green handle on the transfer-assembly and open the panel. 1 2 8. gently pull the paper out of the paper path. 208 chapter 12 solve problems enww 9. close the transfer-access panel. 10. close the right door. area 5: clear jams in tray 2 and the internal paper path 1. open the right door. enww jams 209 2. lift the green handle on the transfer-access panel and open the panel. 1 2 3. gently pull the paper out of the paper path. 4. close the transfer-access panel. 210 chapter 12 solve problems enww 5. open tray 2 and make sure that the paper is stacked correctly. 6. pull the tray completely out of the product by pulling and lifting it up slightly. 7. remove any paper from the feeder rollers inside the product. 8. reinsert tray 2 by aligning the side rollers and pushing it back into the product. enww jams 211 9. close the tray. 10. close the right door. area 6: clear jams in tray 1 note: even if jammed paper is visible in tray 1, clear the jam from the inside of the product by opening the right door. 212 chapter 12 solve problems enww 1. open the right door. note: when clearing jams of long paper (11 x 17, 12 x 18, a3, and banners), it may be necessary to cut or tear the jammed paper before opening the right door. 2. if paper is visible inside the right door, gently pull the paper downward to remove it. enww jams 213 3. if paper has entered the internal paper path, lift the green handle on the transfer-access panel and open the panel. 1 2 4. gently pull the paper out of the paper path. 5. close the transfer-access panel. 214 chapter 12 solve problems enww 6. close the right door. clear jams when printing banners if a paper jam occurs while printing with banner paper, gently pull the paper forward through the output bin or back through tray 1 to remove the paper from the paper path. after removing the paper, open and close the right door to clear the jam message from the control panel. if you cannot remove the paper, carry out the following steps: 1. open the right door. note: if you are printing to very heavy banner paper, and the paper is still feeding in through tray 1, you may need to cut the paper at the base of tray 1 in order to open the right door and pull the paper free of the tray 1 rollers. enww jams 215 2. lift the green handle on the transfer-access panel and open the panel. 1 2 3. gently pull the paper out of the paper path 4. close the transfer-access panel. 216 chapter 12 solve problems enww 5. close the right door. area 7: clear jams in optional trays 3, 4, and 5 1. open the right door. 2. if paper is visible in the paper-input area, gently pull the jammed paper up to remove it. enww jams 217 3. close the right door. 4. open the lower right door. 5. gently pull the jammed paper to remove it. 218 chapter 12 solve problems enww 6. open the tray that is indicated in the control-panel message, and make sure that the paper is stacked correctly. 7. close the tray. 8. close the lower right door. enww jams 219 area 8: clear jams in the optional finishing devices clear jams in the output-accessory bridge 1. lift the latch on the top cover of the output-accessory bridge and open the top cover. 2. gently pull the jammed paper to remove it. 3. close the top cover of the output-accessory bridge. clear jams in the sorter area 1. lift the latch on the top cover of the finishing device, and open the top cover. note: opening the top cover releases pressure on the output-bin rollers. 220 chapter 12 solve problems enww 2. remove jammed paper from the output bin or from the inside of the finishing device. 1 2 3 3. close the top cover of the finishing device. enww jams 221 4. lift the swing guide panel in the output bin. if you can see any jammed paper, gently pull it out. clear jams in the booklet maker 1. if the paper is visible in the booklet output bin, gently pull the paper to remove it. 2. open the front door of the booklet maker. 3. push the upper delivery guide to the right, and remove any jammed paper. 1 2 222 chapter 12 solve problems enww 4. push the lower delivery guide to the right, and remove any jammed paper. 1 2 5. the positioning knob is the smaller, green dial on the right. turn the positioning knob counterclockwise. 6. the jam-release knob is the larger, green dial on the left. push in the jam-release knob, and then turn it clockwise to move any jammed paper into the output bin. 7. close the front door of the booklet maker. enww jams 223 clear staple jams clear staple jams in the main stapler the hp 3-bin stapler/stacker and the hp booklet maker/finisher accessory each have a main stapler, which is located near the top of the finishing device. 1. open the front door of the finishing device. 2. to remove the staple cartridge, pull up on the green handle and pull out the staple cartridge. 3. lift up on the small lever at the back of the staple cartridge. 4. remove the damaged staples that protrude from the staple cartridge. remove the entire sheet of staples that the damaged staples were attached to. 224 chapter 12 solve problems enww 5. close the lever at the back of the staple cartridge. be sure that it snaps into place. 6. reinsert the staple cartridge into the finishing device, and push down on the green handle until it snaps into place. 7. close the front cover of the finishing device. clear staple jams in the booklet maker the booklet maker has an additional saddle stitch stapler that is below the main stapler. the saddle stitch stapler has two staple cartridges. 1. open the front door of the booklet maker. enww jams 225 2. push the upper delivery guide to the right, and remove any jammed paper. 1 2 3. grasp the blue handle for the stapler carriage and pull it straight out. 4. grasp the handle of the blue staple cartridge unit and pull it toward you, then swing the staple cartridge unit into an upright position. 2 1 226 chapter 12 solve problems enww 5. check each staple cartridge for jammed staples. a. on each staple cartridge, press down on the green plastic tabs while lifting the jam clearance plate. caution: do not place your fingers or hands underneath the staple cartridge during this procedure. 3 2 1 b. remove any jammed staples. remove any damaged staples and the entire sheet of staples that the damaged staples were attached to. c. press down on the jam clearance plate to close it. caution: do not place your fingers or hands underneath the staple cartridge during this procedure. 6. pull the staple cartridge unit forward, and swing it downward to the original position. push in on the handle to lock it into position. 1 2 enww jams 227 7. push the staple carriage back into the booklet maker. 8. close the front door of the booklet maker. jam recovery this product provides a jam recovery feature that reprints jammed pages. the following options are available: auto ? the product attempts to reprint jammed pages when sufficient memory is available. off ? the product does not attempt to reprint jammed pages. because no memory is used to store the most recent pages, performance is optimal. note: when using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost. on ? the product always reprints jammed pages. additional memory is allocated to store the last few pages printed. this might cause overall performance to suffer. set the jam recovery feature 1. press menu . 2. press the down arrow to highlight configure device , and press the checkmark button . 3. press the down arrow to highlight system setup , and press the checkmark button . 4. press the down arrow to highlight jam recovery , and press the checkmark button . 5. press the down arrow or up arrow / to highlight the appropriate setting, and press the checkmark button . 6. press menu to return to the ready state. 228 chapter 12 solve problems enww paper-handling problems use only paper that meets the specifications outlined in the hp laserjet printer family print media guide . product feeds multiple sheets product feeds multiple sheets cause solution the input tray is overfilled. open the tray and verify that the paper stack is below the maximum stack height mark. remove excess paper from the input tray. print paper is sticking together. remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. note: do not fan paper. fanning can cause static electricity, which can cause paper to stick together. paper does not meet the specifications for this product. use only paper that meets hp paper specifications for this product. trays are not properly adjusted. make sure that the paper guides match the size of paper being used. product feeds incorrect page size product feeds incorrect page size cause solution the correct size paper is not loaded in the input tray. load the correct size paper in the input tray. the correct size paper is not selected in the software program or printer driver. confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. for more information, see change printer-driver settings for windows on page 53 or change printer-driver settings for macintosh on page 60 . the correct size paper for the tray is not selected in the product control panel. from the control panel, select the correct size paper for the tray. the paper size is not configured correctly for the input tray. print a configuration page or use the control panel to determine the paper size for which the tray is configured. the guides in the tray are not against the paper. verify that the paper guides are touching the paper. product pulls from incorrect tray product pulls from incorrect tray cause solution you are using a driver for a different product. use a driver for this product. the specified tray is empty. load paper in the specified tray. enww paper-handling problems 229 product pulls from incorrect tray cause solution the paper size is not configured correctly for the input tray. print a configuration page or use the control panel to determine the paper size for which the tray is configured. the guides in the tray are not against the paper . verify that the guides are touching the paper. paper does not feed automatically paper does not feed automatically cause solution manual feed is selected in the software program. load tray 1 with paper, or, if the paper is loaded, press the checkmark button . the correct size paper is not loaded. load the correct size paper. the input tray is empty. load paper into the input tray. paper from a previous jam has not been completely removed. open the product and remove any paper in the paper path. the paper size is not configured correctly for the input tray. print a configuration page or use the control panel to determine the paper size for which the tray is configured. the guides in the tray are not against the paper. verify that the rear and width paper guides are touching the paper. the manual-feed prompt is set to always . the product always prompts for manual feed, even if the tray is loaded. open the tray, reload the media, and then close the tray. or, change the manual-feed prompt setting to unless loaded , so that the product prompts for manual feed only when the tray is empty. the use requested tray setting on the product is set to exclusively , and the requested tray is empty. the product will not use another tray. load the requested tray. or, change the setting from exclusively to first on the configure device menu. the product can use other trays if no media is loaded in the specified tray. paper does not feed from tray 2, 3, 4, or 5 paper does not feed from tray 2, 3, 4, or 5 cause solution the correct size paper is not loaded. load the correct size paper. the input tray is empty. load paper in the input tray. the correct paper type for the input tray is not selected in the product control panel. from the product control panel, select the correct paper type for the input tray. paper from a previous jam has not been completely removed. open the product and remove any paper in the paper path. closely inspect the fuser area for jams. none of the optional trays appear as input tray options. the opti onal trays only display as available if they are installed. verify that any optional trays are correctly installed. verify that 230 chapter 12 solve problems enww paper does not feed from tray 2, 3, 4, or 5 cause solution the printer driver has been configured to recognize the optional trays. an optional tray is incorrectly installed. print a configuration page to confirm that the optional tray is installed. if not, verify that the tray is correctly attached to the product. the paper size is not configured correctly for the input tray. print a configuration page or use the control panel to determine the paper size for which the tray is configured. the guides in the tray are not against the paper. verify that the guides are touching the paper. transparencies or glossy paper will not feed transparencies or glossy paper will not feed cause solution the correct paper type is not specified in the software or printer driver. verify that the correct paper type is selected in the software or printer driver. the input tray is overfilled. remove excess paper from the input tray. do not load more than 200 sheets of glossy paper or glossy film, or more than 100 transparencies in tray 2, 3, 4, or 5. do not exceed the maximum stack height marks for tray 1. paper in another input tray is the same size as the transparencies, and the product is defaulting to the other tray. make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. use the product control panel to configure the tray to the paper type loaded. the tray containing the transparencies or glossy paper is not configured correctly for type. make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. use the product control panel to configure the tray to the paper type loaded. transparencies or glossy paper might not meet supported paper specifications. use only paper that meets the hp paper specifications for this product. high-humidity environments may cause glossy paper not to feed, or to feed too many sheets. print glossy paper from tray 2, 3, 4, or 5 for best results. avoid printing glossy paper in high humidity conditions. when printing glossy paper, removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product. however, letting paper rest in humid environments may also cause blisters. caution: hp color laser presentation paper, glossy (q2546a) is not supported with this product. using this type of paper can cause a fuser jam that might require the replacement of the fuser. two recommended alternatives are hp color laserjet presentation paper, soft gloss (q6541a) and hp color laserjet brochure paper, glossy (q6611a, q6610a). for a list of supported paper types, see supported paper types on page 89 . enww paper-handling problems 231 envelopes jam or will not feed in the product envelopes jam or will not feed in the product cause solution envelopes are loaded in an unsupported tray. only tray 1 can feed envelopes. load envelopes into tray 1. envelopes are curled or damaged. try using different envelopes. store envelopes in a controlled environment. envelopes are sealing because the moisture content is too high. try using different envelopes. store envelopes in a controlled environment. envelope orientation is incorrect. verify that the envelope is loaded correctly. this product does not support the envelopes being used. refer to the hp laserjet printer family print media guide . tray 1 is configured for a size other than envelopes. configure tray 1 size for envelopes. output is curled or wrinkled output is curled or wrinkled cause solution paper does not meet the specifications for this product. use only paper that meets the hp paper specifications for this product. paper is damaged or in poor condition. remove paper from the input tray and load paper that is in good condition. product speed needs to be reduced. set the paper curl option in the print quality menu to reduced to decrease full speed to 10 ppm (instead of 40 ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm). product is operating in an excessively humid environment. verify that the printing environment is within humidity specifications. you are printing large, solid-filled areas. large, solid-filled areas can cause excessive curl. try using a different pattern. paper used was not stored correctly and might have absorbed moisture. remove paper and replace it with paper from a fresh, unopened package. paper has poorly cut edges. remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. do not fan paper. if the problem persists, replace the paper. the specific paper type was not configured for the tray or selected in the software. configure the software for the paper (see the software documentation). configure the tray for the paper, see load paper and print media on page 92 . the paper has previously been used for a print job. do not re-use paper. 232 chapter 12 solve problems enww product will not duplex or duplexes incorrectly product will not duplex (print 2-sided jobs) or duplexes incorrectly cause solution you are trying to duplex on unsupported paper. verify that the paper is supported for duplex printing. the printer driver is not set up for duplex printing. set up the printer driver to enable duplex printing. the first page is printing on the back of preprinted forms or letterhead. load preprinted forms and letterhead in tray 1 with the letterhead or printed side down, with the top of the page toward the back of the product. for tray 2, 3, 4 and 5, load the paper printed side up with the top of the page toward the back of the product. the product model does not support automatic 2-sided printing. the hp color laserjet CP6015n does not support automatic 2-sided printing. the product configuration is not set for duplexing. in windows, run the automatic configuration feature: 1. click the start button, point to settings , and then click printers (for windows 2000) or printers and faxes (for windows xp). 2. right-click the hp product icon, and then click properties or printing preferences . 3. click the device settings tab. 4. under installable options , click update now in the automatic configuration list. enww paper-handling problems 233 understand lights on the formatter three leds on the formatter indicate that the product is functioning correctly. 1 2 1 heartbeat led 2 hp jetdirect leds hp jetdirect leds the embedded hp jetdirect print server has two leds. the yellow led indicates network activity, and the green led indicates the link status. a blinking yellow led indicates network traffic. if the green led is off, a link has failed. for link failures, check all of the network cable connections. in addition, you can try to manually configure the link settings on the embedded print server by using the product control-panel menus. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight i/o , and then press checkmark button . 4. press the down arrow to highlight embedded jetdirect menu , and then press the checkmark button . 5. press the down arrow to highlight link speed , and then press the checkmark button . 6. select the appropriate link speed, and then press the checkmark button . heartbeat led the heartbeat led indicates that the formatter is functioning correctly. while the product is initializing after you turn it on, the led blinks rapidly, and then turns off. when the product has finished the initialization sequence, the heartbeat led pulses on and off. if the heartbeat led is off, the formatter might have a problem. contact an hp-authorized service or support provider. see the hp support flyer, or go to www.hp.com/ go/cljCP6015_firmware . 234 chapter 12 solve problems enww solve image quality problems this section helps you define print quality problems and what to do to correct them. often print quality problems can be handled easily by making sure that the product is properly maintained, using paper that meets hp specifications, or running a cleaning page. example print quality problems some print quality problems arise from use of inappropriate paper. use paper that meets hp paper specifications. the surface of the paper is too rough. use paper that meets hp paper specifications. the printer driver setting or paper tray setting might be incorrect. be sure that you have configured the paper tray at the product control panel and have also selected the correct driver setting for the paper that you are using. the print mode might be set incorrectly, or the paper might not meet recommended specifications. the transparencies you are using are not designed for proper toner adhesion. use only transparencies designed for hp color laserjet products. the moisture content of the paper is uneven, too high, or too low. use paper from a different source or from an unopened ream of paper. some areas of the paper reject toner. use paper from a different source or from an unopened ream of paper. the letterhead you are using is printed on rough paper. use a smoother, xerographic paper. if this solves your problem, consult with the printer of your letterhead to verify that the paper used meets the specifications for this product. several optimize print modes can be used to address print quality issues. see print quality menu on page 22 . repetitive defects ruler if defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. place the top of the ruler at the first defect. the marking that is beside the next occurrence of the defect indicates which component needs to be replaced. enww solve image quality problems 235 (0) (40mm) (36mm) (50mm) (71mm) (94mm) (144mm) (148mm) (82mm) 36 mm developer roller in an image drum. the print quality defect will be in one of the four image drums (image drum). 40 mm charge roller in an image drum. the print quality defect will be spots or dots sometimes caused when feeding labels and will be in one of the four image drums (image drum). 50 mm transfer 1 roller in the transfer unit (transfer kit). 71 mm transfer 2 roller in the roller kit (transfer kit). 82 mm tension in the transfer unit (transfer kit). 94 mm image drum. the print quality defect will be in one of the four image drums (image drum). 236 chapter 12 solve problems enww 144 mm pressure roller in the fuser (fuser kit). 148 mm fusing roller in the fuser (fuser kit). to identify if the image drum is the problem, insert an image drum from another hp color laserjet CP6015 series, if one is available, before ordering a new image drum. if the defect repeats at 94.0 mm (3.75 inch) intervals, try replacing the image drum before replacing the fuser. overhead transparency defects overhead transparencies might display any of the image quality problems that any other type of paper could display, as well as defects specific to transparencies. in addition, because transparencies are pliable while in the print path, they are subject to being marked by the paper-handling components. note: allow transparencies to cool at least 30 seconds before handling them. on the printer driver?s paper tab, select transparency as the paper type. also, make sure that the tray is correctly configured for transparencies. check that the transparencies meet the specifications for this product. if transparencies are sticking together in the output bin, set media temp to reduced from the print quality menu. see use manual print modes on page 243 . handle transparencies by the edges. skin oil on the surface of transparencies can cause spots and smudges. small, random dark areas on the trailing edge of solid fill pages might be caused by transparencies sticking together in the output bin. try printing the job in smaller batches. if the selected colors are undesirable when printed, select different colors in the software program or printer driver. if you are using a reflective overhead projector, use a standard overhead projector instead. print quality problems associated with the environment if the product is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. see environmental specifications on page 269 . several optimization modes can also help with environmental conditions. see use manual print modes on page 243 . print quality problems associated with jams make sure that all paper is cleared from the paper path. if the product recently jammed, print two to three pages to clean the product. the paper does not pass through the fuser, causing image defects to appear on subsequent documents. print two to three pages to clean the product. optimize and impr ove image quality the following procedures can be used to solve most image quality problems. enww solve image quality problems 237 if following the procedures do not improve print quality, go to www.hp.com/ support/cljCP6015 . use supported paper using unsupported paper or other media in the product can cause a wide variety of image quality problems. for a list of supported paper types, see supported paper types on page 89 . calibrate the product calibration is a product function that optimizes print quality. if you experience any image-quality problems, calibrate the product. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight print quality , and then press the checkmark button . 4. press the down arrow to highlight full calibrate now , and then press the checkmark button . if this calibration procedure does not fix the image quality problems, perform the following additional calibration procedure. 1. press menu . 2. press the down arrow to highlight configure device , and then press the checkmark button . 3. press the down arrow to highlight print quality , and then press the checkmark button . 4. press the down arrow to highlight calibrate neutrals , and then press the checkmark button . specify the correct paper type note: the steps can vary; this procedure is most common. when you load a different paper type into the product, specify the type of paper you are using. 1. after loading the paper tray, specify the paper type at the control panel by using the control panel buttons. for more information, see load trays 2, 3, 4, or 5 on page 93 . use the table below to aid in selecting the best paper type. the same type is then selected in the printer driver at the time of printing. 2. when you send a print job from your computer, on the file menu in the software program, click print . 3. select the product, and then click properties or preferences . 4. select the paper/quality tab. 5. in the paper type drop-down box, select more... and then select the paper type that best matches the paper that is loaded in the product. if you are using the hp color laserjet CP6015 pcl 6 printer driver, select the general everyday printing shortcut and select paper type . if you are using the hp universal printing ps driver, select the paper/quality tab and then select paper type . 238 chapter 12 solve problems enww 6. select the paper type that best matches the paper that is loaded in the product. use the table below to help select the best type in the driver. the table maps the default settings for specific paper types to the types that are listed in the driver and on the product control panel. for example, if you are using glossy paper that is 125 g/m 2 , the type that would be selected in the printer driver is xhvy glossy 131-175 g/m 2 . standard paper types and weights paper types that can be selected from the printer driver and control panel normal heavy 1 heavy 2 heavy 3 glossy 1 glossy 2 glossy 3 gloss film oht unspecified light 1 60-74 g/m 2 light 60-74 g/m 2 normal 75-90 g/m 2 intermediate 85-95 g/m 2 heavy 1 91-120 g/m 2 heavy 111-130 g/m 2 heavy 2 121-163 g/m 2 extra heavy 131-175 g/m 2 heavy 3 164-220 g/m 2 cardstock 176-220 g/m 2 gloss 1 91-120 g/m 2 hvy glossy 111-130 g/m 2 gloss 2 121-160 g/m 2 xhvy glossy 131-175 g/m 2 gloss 3 161-220 g/m2 card glossy 176-220 g/m 2 gloss film hp tough paper oht color laser transparency label labels envelope envelope envelope 2 heavy envelope designated 1 60-90 g/m 2 rough designated 2 >91 g/m 2 heavy rough clean the fuser run the device cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate. accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs. hp recommends that you use the cleaning page when there is a print quality issue. enww solve image quality problems 239 a cleaning message appears on the product control panel display while the cleaning is taking place. in order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy, or rough paper). a blank page will be printed when the task is complete. discard the page. create and use the cleaning page 1. press menu . 2. press the up arrow or down arrow / to select configure device , and then press the checkmark button . 3. press the up arrow or down arrow / to scroll to print quality , and then press the checkmark button . 4. press the up arrow or down arrow / to scroll to process cleaning page , and then press the checkmark button . 5. discard the printed page. the task is complete. respond to control panel error messages if you see a 54.error clean the registration second transfer assembly 1. open the right door. 2. locate and remove the cleaning brush. 3. lift the green handle on the transfer-access panel and open the panel. 1 2 enww solve image quality problems 241 4. clean the media sensor with the cleaning brush. 5. close the transfer access panel, and replace the cleaning brush in its holder. 6. close the right door. 242 chapter 12 solve problems enww use manual print modes try the following manual print modes to see if they solve the image quality problems. these options can be found in the optimize sub-menu under the control panel print quality menu. see print quality menu on page 22 . paper curl : the reduced setting decreases full speed to 10 ppm (instead of 40 ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm) in order to reduce paper curl problems. pre-rotation : set this feature to on if horizontal streaks appear on pages. using this feature increases the warmup time for the product. fuser temp : if you are seeing a faint image of the page repeated at the bottom of the page or on the following page, you should first make sure the paper type and print mode settings are correct for the type of paper you are using. if you continue to see ghost images on your print jobs, set the fuser temp feature to one of the alternate settings . try the alternate 1 setting first and see if it solves the problem. if you continue to see the problem, try alternate 2 and then alternate 3 . with the alternate 2 and alternate 3 settings you may see an extra delay between jobs. tray 1 : set the mode to alternate if you are seeing marks on the back side of the paper when printing from tray 1. this increases the frequency of the cleaning cycle. gloss mode : set this feature to high for glossy print jobs, such as photos, if you notice the gloss finish decreasing after the first page is printed. light media : set this feature to on if you are frequently seeing fuser delay jam or fuser wrap jam messages, especially when printing on light-weight paper or on jobs with heavy toner coverage. media temp : set this feature to reduced if you are having problems with paper sticking together in the output bin. environment : optimizes performance in extreme low temperature environments. set this feature to on if the product is operating in a low-temperature environment and you are having problems with print quality such as blisters in the printed image. line voltage : optimizes performance in low-volta ge conditions. set this feature to on if the product is operating in a low-voltage environment and you are having problems with print quality such as blisters in the printed image. cleaning frequency : if you are seeing defects in the printed output that repeat at 38 mm (1.5 inch) intervals, set this feature to alternate . this feature increases the frequency at which the c roller is cleaned. setting this feature to alternate might also reduce printing speed and increase the frequency of consumable replacement. d-blade bias : if you are seeing short white vertical lines in the printed output, set this feature to alternate . the alternate setting might also cause dark spots in the printed output, so be sure to test this setting on a few print jobs. waste bin : set this feature to alternate if you are seeing lengthwise toner streaks in your printed output, especially in jobs with low toner coverage. background : turn this feature on if pages are printing with a shaded background. using this feature can reduce gloss levels. heavy mode : sets speed to 30 ppm or 24 ppm in order to better feed heavy paper. enww solve image quality problems 243 pre-rotation : turn this feature on if horizontal streaks appear on pages. using this feature increases the warm-up time for the device. tracking control : improves color stability by adjusting the bias voltage. make sure this mode is set to on . print-quality-troubleshooting pages use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems. 1. press menu. 2. press the down arrow to highlight diagnostics , and then press the checkmark button . 3. press the down arrow to highlight pq troubleshooting , and then press the checkmark button to print the pages. the product returns to the ready state after printing the print-quality-troubleshooting pages. follow the instructions on the pages that print out. 244 chapter 12 solve problems enww performance problems problem cause solution pages print but are totally blank. the sealing tape might still be in the print cartridges. verify that the sealing tape has been completely removed from the print cartridges. the document might contain blank pages. check the document that you are printing to see if content appears on all of the pages. the product might be malfunctioning. to check the product, print a configuration page. pages print very slowly. heavier media types can slow the print job. print on a different type of media. complex pages can print slowly. proper fusing may require a slower print speed to ensure the best print quality. if printed in large batches, narrow paper can slow the print job. print on a different paper size or in smaller batches. pages did not print. the product might not be pulling media correctly. make sure paper is loaded in the tray correctly. if the problem persists, you might need to replace the pickup rollers and the separation pad. see customer support on page 262 . the media is jamming in the device. clear the jam. see jams on page 198 . the usb cable might be defective or incorrectly connected. disconnect the usb cable at both ends and reconnect it. try printing a job that has printed in the past. try using a different usb cable. other devices are running on your computer. the product might not share a usb port. if you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. to connect and use the product, you must disconnect the other device or you must use two usb ports on the computer. enww performance problems 245 solve network connectivity problems if the product is having problems communicating with the network, use the information in this section to resolve the problem. solve network printing problems note: hp recommends that you use the product cd to install and set up the product on a network. make sure that the network cable is securely seated into the product's rj45 connector. make sure that the link led on the formatter is lit. see understand lights on the formatter on page 234 . make sure that the i/o card is ready. print a configuration page (see information pages on page 138 ). if an hp jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. note: the hp jetdirect print server supports various network protocols (tcp/ip, ipx/spx, novell netware, appletalk, and dcl/llc). make sure that the correct protocols and network parameters are set correctly. on the hp jetdirect configuration page, verify the following items for your protocol: ? under hp jetdirect configuration, the status is "i/o card ready." ? protocol status is "ready." ? an ip address is listed. ? the configuration method (config by:) is listed correctly. see the network administrator if you are not sure which method is correct. try printing the job from another computer. to verify that a product works with a computer, use a usb cable to connect it directly to a computer. you will have to reinstall the printing software. print a document from a program that has printed correctly in the past. if this works, a problem with the network might exist. contact your network administrator for assistance. verify communication over the network if the hp jetdirect configuration page shows an ip address for the product, use this procedure to verify that you can communicate with the product over the network. 1. windows : click start , click run , and then type cmd . an ms-dos command prompt opens. -or- mac: click applications , click utilities , and then open the terminal application. the terminal window opens. 2. type ping followed by the ip address. for example, type ping xxx.xxx.xxx.xxx where "xxx.xxx.xxx.xxx" is the ipv4 address that is shown on the hp jetdirect configuration page. if the product is communicating over the network, the response is a list of replies from the product. 246 chapter 12 solve problems enww 3. verify that the ip address is not a duplicate address on the network by using the address resolution protocol (arp -a) command. at the prompt, type arp -a . find the ip address in the list and compare its physical address to the hardware address that is listed on the hp jetdirect configuration page in the section called hp jetdirect configuration. if the addresses match, all network communications are valid. 4. if you cannot verify that the product is communicating over the network, contact the network administrator. enww solve network connectivity problems 247 product software problems problem solution a printer driver for the product is not visible in the printer folder reinstall the product software. note: close any applications that are running. to close an application that has an icon in the system tray, right-click the icon, and select close or disable . try plugging the usb cable into a different usb port on the computer. an error message was displayed during the software installation reinstall the product software. note: close any applications that are running. to close an application that has an icon in the task bar, right- click the icon, and select close or disable . check the amount of free space on the drive where you are installing the product software. if necessary, free up as much space as you can, and reinstall the product software. if necessary, run the disk defragmenter, and reinstall the product software. the product is in ready mode, but nothing prints print a configuration page, and verify the product functionality. verify that all of the cables are correctly seated and within specifications. this includes the usb and power cables. try a new cable. 248 chapter 12 solve problems enww solve common macintosh problems this section lists problems that can occur when using mac os x. table 12-2 problems with mac os x the printer driver is not listed in the print center or printer setup utility. cause solution the product software might not have been installed or was installed incorrectly. make sure that the product ppd is in the following hard-drive folder: library/printers/ppds/contents/resources/ the printer driver does not automatically set up your selected product in the print center or printer setup utility. cause solution the postscript printer description (ppd) file is corrupt. delete the ppd file from the following hard-drive folder: library/ printers/ppds/contents/resources/ when connected with a usb cable, the product does not appear in the print center or printer setup utility after the driver is s elected. cause solution hardware troubleshooting check that the product is turned on. verify that the usb cable is connected correctly. check that you are using the appropriate high-speed usb cable. ensure that you do not have too many usb devices drawing power from the chain. disconnect all of the devices from the chain, and connect the cable directly to the usb port on the host computer. check to see if more than two nonpowered usb hubs are connected in a row on the chain. disconnect all of the devices from the chain and connect the cable directly to the usb port on the host computer. note: the imac keyboard is a nonpowered usb hub. table 12-2 problems with mac os x (continued) enww solve common macintosh problems 251 252 chapter 12 solve problems enww a supplies and accessories order parts, accessories, and supplies part numbers enww 253 order parts, accessories, and supplies several methods are available for ordering parts, supplies, and accessories: order directly from hp order through service or support providers order directly through the embedded web server (for printers that are connected to a network) order directly through the hp easy printer care software order directly from hp you can obtain the following items directly from hp: replacement parts: to order replacement parts in the u.s., go to www.hp.com/ go/hpparts . outside the united states, order parts by contacting your local authorized hp service center. supplies and accessories: to order supplies in the u.s., go to www.hp.com/ go/ljsupplies . to order supplies and accessories worldwide, go to www.hp.com/ ghp/buyonline.html . order through service or support providers to order a part or accessory, contact an hp-authorized service or support provider. order directly through the embedded web server (for printers that are connected to a network) use the following steps to order printing supplies directly through the embedded web server. 1. in the web browser on the computer, type the ip address or host name of the device. the status window opens. 2. in the other links area, double-click order supplies . this provides a url for a site from which you can purchase consumables. 3. select the part numbers that you want to order, and follow the instructions on the screen. order directly through the hp easy printer care software hp easy printer care software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. for more information about hp easy printer care software, go to www.hp.com/ easyprintercare . 254 appendix a supplies and accessories enww part numbers ordering information and availability might change during the life of the product. accessories item description part number hp color laserjet 1 x 500 paper feeder 500-sheet paper feeder and cabinet cb473a hp color laserjet 3 x 500 paper feeder 3-drawer (500 sheets each) paper feeder and cabinet cb474a hp 3-bin stapler/stacker accessory 3-bin stapler/stacker with output accessory bridge unit q6998a hp 3-bin stapler/stacker or hp booklet maker/finisher staple cartridge (upper cartridge on hp booklet maker/finisher) 5000-staple replacement cartridge c8091a hp booklet maker/finisher accessory booklet maker finisher with output accessory bridge unit q6999a hp booklet maker/finisher saddle-stitch staple cartridge (lower cartridge) 2000-staple replacement cartridge cc383a print cartridges item description part number hp color laserjet black print cartridge 17,000-page black cartridge cb380a hp color laserjet cyan print cartridge 17,000-page cyan cartridge cb381a hp color laserjet yellow print cartridge 17,000-page yellow cartridge cb382a hp color laserjet magenta print cartridge 17,000-page magenta cartridge cb383a image drums item description part number hp color laserjet black image drum cb384a hp color laserjet cyan image drum cb385a hp color laserjet yellow image drum cb386a hp color laserjet magenta image drum cb387a maintenance kits item description part number image fuser kit 110 volt cb457a enww part numbers 255 item description part number image fuser kit 220 volt cb458a roller kit cb459a image transfer kit cb463a memory item description part number 200-pin ddr memory dimm (dual inline memory module) boosts the ability of the product to handle large or complex print jobs. 128 mb q7557a 256 mb q7558a 512 mb q7559a cables and interfaces item description part number enhanced i/o (eio) card hp jetdirect 635n ipv6/ipsec print server j7961g usb cable 2-meter standard usb-compatible device connector c6518a 256 appendix a supplies and accessories enww b service and support hewlett-packard limited warranty statement hp product duration of limited warranty hp color laserjet CP6015 series product one-year limited warranty hp warrants to you, the end-user customer, that hp hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. if hp receives notice of such defects during the warranty period, hp will, at its option, either repair or replace products which prove to be defective. replacement products may be either new or equivalent in performance to new. hp warrants to you that hp software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. if hp receives notice of such defects during the warranty period, hp will replace software which does not execute its programming instructions due to such defects. hp does not warrant that the operation of hp products will be uninterrupted or error free. if hp is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. hp products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by hp, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. to the extent allowed by local law, the above warranties are exclusive and no other warranty or condition, whether written or oral, is expressed or implied and hp specifically disclaims any implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. this warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. hp's limited warranty is valid in any country/ region or locality where hp has a support presence for this product and where hp has marketed this product. the level of warranty service you receive may vary according to local standards. hp will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. to the extent allowed by local law, the remedies in this warranty statement are your sole and exclusive remedies. except as indicated above, in no event will hp or its suppliers be liable for loss of data or fo r direct, special, incidental, consequential enww hewlett-packard limited warranty statement 257 (including lost profit or data), or other damage, whether based in contract, tort, or otherwise. some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. the warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you. 258 appendix b service and support enww print cartridge and image drum limited warranty statement this hp product is warranted to be free from defects in materials and workmanship. this warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. to obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact hp customer support. at hp's option, hp will either replace products that prove to be defective or refund your purchase price. to the extent allowed by local law, the above warranty is exclusive and no other warranty or condition, whether written or oral, is expressed or implied and hp specifically disclaims any implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. to the extent allowed by local law, in no event will hp or its suppliers be liable for direct, special, incidental, consequential (including lost profit or data), or other damage, whether based in contract, tort, or otherwise. the warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you. enww print cartridge and image drum limited warranty statement 259 color laserjet fuser kit, transfer kit, and roller kit limited warranty statement this hp product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. this warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. to obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact hp customer support. at hp?s option, hp will either replace products that prove to be defective or refund your purchase price. to the extent allowed by local law, the above warranty is exclusive and no other warranty or condition, whether written or oral, is expressed or implied and hp specifically disclaims any implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. to the extent allowed by local law, in no event will hp or its suppliers be liable for direct, special, incidental, consequential (including lost profit or data), or other damage, whether base d in contract, tort, or otherwise. the warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you. 260 appendix b service and support enww customer self repair warranty service hp products are designed with many customer self repair (csr) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. if during the diagnosis period, hp identifies that the repair can be accomplished by the use of a csr part, hp will ship that part directly to you for replacement. there are two categories of csr parts: 1) parts for which customer self repair is mandatory. if you request hp to replace these parts, you will be charged for the travel and labor costs of this service. 2) parts for which customer self repair is optional. these parts are also designed for customer self repair. if, however, you require that hp replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. based on availability and where geography permits, csr parts will be shipped for next business day delivery. same-day or four-hour delivery may be offered at an additional charge where geography permits. if assistance is required, you can call the hp technical support center and a technician will help you over the phone. hp specifies in the materials shipped with a replacement csr part whether a defective part must be returned to hp. in cases where it is required to return the defective part to hp, you must ship the defective part back to hp within a defined period of time, normally five (5) business days. the defective part must be returned with the associated documentation in the provided shipping material. failure to return the defective part may result in hp billing you for the replacement. with a customer self repair, hp will pay all shipping and part return costs and determine the courier/carrier to be used. enww customer self repair warranty service 261 customer support get telephone support, free during your warranty period, for your country/region have the product name, serial number, date of purchase, and problem description ready. country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/ support/ . get 24-hour internet support www.hp.com/ support/cljCP6015 get support for products used with a macintosh computer www.hp.com/ go/macosx download software utilities, drivers, and electronic information www.hp.com/ go/cljCP6015_software order supplies and paper www.hp.com/ go/suresupply order genuine hp parts or accessories www.hp.com/ buy/parts order additional hp service or maintenance agreements www.hp.com/ go/carepack 262 appendix b service and support enww availability of support and service around the world, hp provides a variety of service and support options for purchase. availability of these programs will vary depending upon your location. hp maintenance agreements hp has several types of maintenance agreements that meet a wide range of support needs. maintenance agreements are not part of the standard warranty. support services may vary by area. check with your local hp dealer to determine the services available to you. on-site service agreements to provide you with the level of support best suited to your needs, hp has on-site service agreements with three response times: priority onsite service this agreement provides 4-hour service response to your site for calls made during normal hp business hours. next-day onsite service this agreement provides support by the next working day following a service request. extended coverage hours and extended travel beyond hp?s designated service zones are available on most on- site agreements (for additional charges). weekly (volume) on-site service this agreement provides scheduled weekly on-site visits for organizations with many hp products. this agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives. enww availability of support and service 263 264 appendix b service and support enww c product specifications physical specifications electrical specifications acoustic specifications environmental specifications enww 265 physical specifications table c-1 product dimensions product height depth width weight 1 hp color laserjet CP6015n 580 mm (22.8 inches) 635 mm (25 inches) 704 mm (27.7 inches) 86.2 kg (190.1 lb) hp color laserjet CP6015dn 580 mm (22.8 inches) 635 mm (25 inches) 704 mm (27.7 inches) 86.2 kg (190.1 lb) hp color laserjet CP6015de 580 mm (22.8 inches) 635 mm (25 inches) 704 mm (27.7 inches) 86.2 kg (190.1 lb) hp color laserjet CP6015x 972.8 mm (38.3 inches) 635 mm (25 inches) 704 mm (27.7 inches) 115.3 kg (254.3 lb) hp color laserjet CP6015xh 972.8 mm (38.3 inches) 635 mm (25 inches) 704 mm (27.7 inches) 119.6 kg (263.6 lb) 1 without print cartridge table c-2 product dimensions, with all doors and trays fully opened product height depth width hp color laserjet CP6015n 580 mm (22.8 inches) 1079.5 mm (42.5 inches) 983 mm (38.7 inches) hp color laserjet CP6015dn 580 mm (22.8 inches) 1079.5 mm (42.5 inches) 983 mm (38.7 inches) hp color laserjet CP6015de 580 mm (22.8 inches) 1079.5 mm (42.5 inches) 983 mm (38.7 inches) hp color laserjet CP6015x 972.8 mm (38.3 inches) 1079.5 mm (42.5 inches) 983 mm (38.7 inches) hp color laserjet CP6015xh 972.8 mm (38.3 inches) 1079.5 mm (42.5 inches) 983 mm (38.7 inches) 266 appendix c product specifications enww electrical specifications warning! power requirements are based on the country/region where the product is sold. do not convert operating voltages. this can damage the product and void the product warranty. table c-3 power requirements (hp color laserjet CP6015 series) specification 110-volt models 230-volt models power requirements 100 to 127 volts ( 10%) 50/60 hz ( 2 hz) 220 to 240 volts ( 10%) 50/60 hz ( 2 hz) rated current 12.0 amps 6.0 amps table c-4 power consumption hp color laserjet CP6015 series (average, in watts) 1 , 2 product model printing 3 ready 4 sleep 5 , 6 off hp color laserjet CP6015n 1195 w 207 w 18.9 w 0.1 w hp color laserjet CP6015dn (europe) 1195 w 207.5 w 18.9 w 0.2 w hp color laserjet CP6015dn (non- european countries/regions) 1195 w 207.5 w 18.9 w 0.1 w hp color laserjet CP6015de 1195 w 50 w 18.9 w 0.1 w hp color laserjet CP6015x 1195 w 208 w 18.8 w 0.1 w hp color laserjet CP6015xh 1200 w 211.4 w 19.4 w 0.1 w 1 values subject to change. see www.hp.com/ support/cljCP6015 for current information. 2 power numbers are the highest values measured using all standard voltages. 3 hp color laserjet CP6015 series printing speeds are 40 ppm for letter and 41 ppm for a4 sizes. 4 heat dissipation in ready mode = 722 btu/hour. 5 default time from ready mode to sleep mode = 60 minutes. 6 recovery time from sleep mode = less than 125 seconds enww electrical specifications 267 acoustic specifications table c-5 sound power and pressure level 1 (hp color laserjet CP6015 series) sound power level declared per iso 9296 printing 2 l wad = 7.1 bels (a) [71 db(a)] ready l wad = 4.7 bels (a) [47 db(a)] sound pressure level declared per iso 9296 printing 2 l pam =50 db (a) ready l pam =37 db (a) 1 values subject to change. see www.hp.com/ go/cljCP6015_firmware for current information. 2 hp color laserjet CP6015 series speed is 40 ppm for a4 or letter-sized paper in either full color or monochrome. configuration tested (hp color laserjet CP6015): base model, simplex printing with a4 paper size. 268 appendix c product specifications enww environmental specifications environmental condition recommended allowed storage/standby temperature (product and print cartridge) 17 to 25c (62.6 to 77f) 10 to 30c (50 to 86f) 0 to 35c (32 to 95f) relative humidity 30% to 70% relative humidity (rh) 10% to 80% rh 5% to 95% altitude n/a 0 meters (0 feet) to 2500 meters (8000 feet) n/a enww environmental specifications 269 270 appendix c product specifications enww d regulatory information enww 271 fcc regulations this equipment has been tested and found to comply with the limits for a class b digital device, pursuant to part 15 of the fcc rules. these limits are designed to provide reasonable protection against harmful interference in a residential installation. this equipment generates, uses, and can radiate radio frequency energy. if this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. however, there is no guarantee that interference will not occur in a particular installation. if this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: reorient or relocate the receiving antenna. increase separation between equipment and receiver. connect equipment to an outlet on a circuit different from that to which the receiver is located. consult your dealer or an experienced radio/tv technician. note: any changes or modifications to the printer that are not expressly approved by hp could void the user?s authority to operate this equipment. use of a shielded interface cable is required to comply with the class b limits of part 15 of fcc rules. 272 appendix d regulatory information enww environmental product stewardship program protecting the environment hewlett-packard company is committed to providing quality products in an environmentally sound manner. this product has been designed with several attributes to minimize impacts on our environment. ozone production this product generates no appreciable ozone gas (o 3 ). power consumption power usage drops significantly while in ready and sleep mode, which saves natural resources and saves money without affecting the high performance of this product. to determine the energy star? qualification status for this product, see the product data sheet or specifications sheet. qualified products are also listed at: www.hp.com/ go/energystar paper use this product?s optional automatic duplex feature (two-sided printing) and n-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. plastics plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product?s life. hp laserjet print supplies it?s easy to return and recycle your empty hp laserjet print cartridges?free of charge?with hp planet partners. multilingual program information and instructions are included in every new hp laserjet print cartridge and supplies package. you help reduce the toll on the environment further when you return multiple cartridges together rather than separately. hp is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use, and recycling. when you participate in the hp planet partners program, we ensure your hp laserjet print cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. please note that the cartridge will not be returned to you. thank you for being environmentally responsible! note: use the return label to return original hp laserjet print cartridges only. please do not use this label for hp inkjet cartridges, non-hp cartridges, refilled or remanufactured cartridges, or warranty returns. for information about recycling your hp inkjet cartridges, please go to www.hp.com/ recycle . enww environmental product stewardship program 273 return and recycling instructions united states and puerto rico the enclosed label in the hp laserjet toner cartridge box is for the return and recycling of one or more hp laserjet print cartridges after use. please follow the applicable instructions below. multiple returns (more than one cartridge) 1. package each hp laserjet print cartridge in its original box and bag. 2. tape the boxes together using strapping or packaging tape. the package can weigh up to 31 kg (70 lb). 3. use a single pre-paid shipping label. or 1. use your own suitable box, or request a free bulk collection box from www.hp.com/ recycle or 1-800-340-2445 (holds up to 31 kg (70 lb) of hp laserjet print cartridges). 2. use a single pre-paid shipping label. single returns 1. package the hp laserjet print cartridge in its original bag and box. 2. place the shipping label on the front of the box. shipping for all hp laserjet print cartridge recycling returns, give the package to ups during your next delivery or pickup, or take it to an authorized ups drop-o ff center. for the location of your local ups drop-off center, call 1-800-pickups or visit www.ups.com . if you are returning via usps label, give the package to a u.s. postal service carrier or drop off at a u.s. postal service office. for more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/ recycle or call 1-800-340-2445. requested ups pickup will be charged normal pickup rates. information subject to change without notice. non-u.s. returns to participate in hp planet partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/ recycle . select your country/region for information on how to return your hp laserjet printing supplies. paper this product is capable of using recycled papers when the paper meets the guidelines outlined in the hp laserjet printer family print media guide . this product is suitable for the use of recycled paper according to en12281:2002. material restrictions this hp product contains a battery that may require special handling at end-of-life. the battery contained in this product includes: 274 appendix d regulatory information enww type carbon monofluoride lithium battery weight 0.8 grams location formatter board user removable no this product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at end-of-life. for recycling information you can visit www.hp.com/ go/recycle or contact your local authorities or the electronics industry alliance ( www.eiae.org ). disposal of waste equipment by u sers in private households in the european union this symbol on the product or on its packaging indicate s that this product must not be disposed of with your other household waste. instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. the separate collection and recycling of y our waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. for more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. material safety data sheet (msds) material safety data sheets (msds) for supplies containing chemical substances (for example, toner) can be obtained by accessing the hp web site at www.hp.com/ go/msds or www.hp.com/ hpinfo/ community/environment/productinfo/safety . enww environmental product stewardship program 275 for more information to obtain information about these environmental topics: product environmental profile sheet for this and many related hp products hp?s commitment to the environment hp?s environmental management system hp?s end-of-life product return and recycling program material safety data sheets visit www.hp.com/ go/environment or www.hp.com/ hpinfo/globalcitizenship/environment . 276 appendix d regulatory information enww declaration of conformity declaration of conformity according to iso/iec 17050?1 and en 17050?1 manufacturer's name: hewlett-packard company doc#: boisb-0601?00?rel. 1.0 manufacturer's address: 11311 chinden boulevard, boise, idaho 83714-1021, usa declares that the product product name: hp color laserjet CP6015 series accessories cb 473a ? 1x500-sheet input tray/stand cb474a ? 3x500-sheet input tray/stand q6999a ? hp booklet maker/finisher accessory q6998a ? 3?bin stapler/stacker accessory regulatory model number: 2) boisb-0601-00 product options: all toner cartridges/image drums: cb380a, cb381a, cb382a, cb383a, cb384a, cb385a, cb386a, cb387a conforms to the following product specifications: safety: iec 60950-1:2001 / en60950-1: 2001 + a11 iec 60825-1:1993 +a1 +a2 / en 60825-1:1994 +a1 +a2 (class 1 laser/led product) gb4943-2001 emc: cispr 22:2005 / en 55022:2006 ? class b 1) en 61000-3-2:2000 +a2 en 61000-3-3:1995 + a1 en 55024:1998+a1 + a2 fcc title 47 cfr, part 15 class b/ ices-003, issue 4 gb9254-1998, gb17625.1?2003 supplementary information: the product herewith complies with the requirements of the emc directive 2004/108/ec and the low voltage directive 2006/95/ec, and carries the ce-marking accordingly. this device complies with part 15 of the fcc rules. operation is subject to the following two conditions: (1) this device may n ot cause harmful interference, and (2) this device must accept any interferenc e received, including interference that may cause undesired operat ion. 1) the product was tested in a typical configurati on with hewlett-packard personal computer systems. 2) for regulatory purposes, this product is assigned a regulat ory model number. this number should not be confused with the pro duct name or the product number(s). boise, idaho , usa february 1, 2008 for regulatory topics only: european contact: your local hewlett-packard sales and service office or hewlett-packard gmbh, department hq-tre / standards europe, herrenberger stra?e 140, d-71034 b?blingen, germany, (fax: +49-7031-14-3143) usa contact: product regulations manager, hewlett-packard company, po box 15, mail stop 160, boise, idaho 83707-0015, usa, (phone: 208-396-6000) enww declaration of conformity 277 certificate of volatility this is a statement regarding the volatility of customer data stored in memory. it also outlines how to erase secure data from the product. types of memory volatile memory the product utilizes volatile memory (64mb on the board and 512mb installed, for a total of 576mb) to store customer data during the printing and copying process. when the product is powered off, this volatile memory is erased. non-volatile memory the product utilizes non-volatile memory (eeprom) to store system control data and user preference settings. no customer print or copy data is stored in non-volatile memory. this non-volatile memory can be cleared and restored to factory defaults by performing a cold reset or restore factory defaults from the control panel. hard-disk-drive memory the product contains an internal hard disk drive (40gb or larger) that may retain data after the product is powered off. the product also may contain additional optional compact flash storage, or an external eio hard disk. data stored in these devices may be from stored print jobs or third-party solutions. some of this data can be erased from the control panel of the product, but most must be erased using the secure storage erase features available within hp web jetadmin. secure storage erase features comply with u.s. department of defense (dod) specification 5220?22.m. 278 appendix d regulatory information enww safety statements laser safety the center for devices and radiological health (cdrh) of the u.s. food and drug administration has implemented regulations for laser products manufactured since august 1, 1976. compliance is mandatory for products marketed in the united states. the device is certified as a ?class 1? laser product under the u.s. department of health and human services (dhhs) radiation performance standard according to the radiation control for health and safety act of 1968. since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. warning! using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. canadian doc regulations complies with canadian emc class b requirements. ? conforme la classe b des normes canadiennes de compatibilit lectromagntiques. ? cem ?. ? vcci statement (japan) power cord statement (japan) emi statement (korea) enww safety statements 279 laser statement for finland laserturvallisuus luokan 1 laserlaite klass 1 laser apparat hp color laserjet CP6015 series-laserkirjoitin on k?ytt?j?n kannalta turvallinen luokan 1 laserlaite. normaalissa k?yt?ss? kirjoittimen suojakotelointi est?? lasers?teen p??syn laitteen ulkopuolelle. laitteen turvallisuusluokka on m??ritetty standardin en 60825-1 (1994) mukaisesti. varoitus ! laitteen k?ytt?minen muulla kuin k?ytt?ohjeessa mainitulla tavalla saattaa altistaa k?ytt?j?n turvallisuusluokan 1 ylitt?v?lle n?kym?tt?m?lle lasers?teilylle. varning ! om apparaten anv?nds p? annat s?tt ?n i bruksanvisning specificerats, kan anv?ndaren uts?ttas f?r osynlig laserstr?lning, som ?verskrider gr?nsen f?r laserklass 1. huolto hp color laserjet CP6015 series-kirjoittimen sis?ll? ei ole k?ytt?j?n huollettavissa olevia kohteita. laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil?. t?llaiseksi huoltotoimenpiteeksi ei katsota v?riainekasetin vaihtamista, paperiradan puhdistusta tai muita k?ytt?j?n k?sikirjassa lueteltuja, k?ytt?j?n teht?v?ksi tarkoitettuja yll?pitotoimia, jotka voidaan suorittaa ilman erikoisty?kaluja. varo ! mik?li kirjoittimen suojakotelo avataan, olet alttiina n?kym?tt?m?lle lasers?teilylle laitteen ollessa toiminnassa. ?l? katso s?teeseen. varning ! om laserprinterns skyddsh?lje ?ppnas d? apparaten ?r i funktion, uts?ttas anv?ndaren f?r osynlig laserstr?lning. betrakta ej str?len. tiedot laitteessa k?ytett?v?n laserdiodin s?teilyominaisuuksista: aallonpituus 785-800 nm teho 5 mw luokan 3b laser 280 appendix d regulatory information enww substances table (china) enww safety statements 281 282 appendix d regulatory information enww index symbols/numerics 3-bin mailbox capacity 4 specifications, physical 265 500-sheet input tray models including 2 500-sheet trays specifications, physical 265 a accessories ordering 254 part numbers 255 acoustic specifications 268 address, printer macintosh, troubleshooting 249 advanced printing options windows 128 agreements, maintenance 263 alerts, e-mail 62 alternative letterhead mode 128 anticounterfeit supplies 150 appletalk settings 38 attention light locating 12 automatic media sensing 100 b banners, printing 118 bins capacities 4 locating 6 selecting 102 blank pages, troubleshooting 245 bonjour settings 62 booklet maker configuring 104 selecting 102 bootp 77 both sides, printing on error messages 184 macintosh settings 62 show me how menu 16 browser requirements embedded web server 142 buffer overflow errors 180 buttons, control panel locating 12 c cabinet/stand specifications, physical 265 cable, usb part number 256 cables usb, troubleshooting 245 canadian doc regulations 279 canceling printing 124 canceling a print request 124 capacity 3-bin mailbox 4 output bins 4 stapler/stacker 4 cartridges non-hp 150 ordering through embedded web server 144 recycling 273 storage 150 warranty 259 cartridges, print error messages 187 macintosh status 66 part numbers 255 chosen personality not available 185 cleaning device 168 exterior 168 fuser 239 cleaning page, printing 239 clock error message 178 setting 148 color adjusting 130 cmyk ink set emulation 135 edge control 130 four-color printing 135 halftone options 130 hp imageret 4800 135 neutral grays 131 pantone? matching 134 printed vs. monitor 133 printing color samples 133 printing in grayscale 131 sample book matching 133 srgb 135 using 129 color options 127 color tab settings 66 colored text print as black 128 configuration page macintosh 62 configurations, models 2 configure device menu 20 connectivity network utilities 80 usb 70 connectivity features 4 contracts, maintenance 263 control panel buttons 12 i/o menu 35 lights 12, 13 locating 6 enww index 283 locking menus 147 menus 14, 15 messages, alphabetical list 178 messages, numerical list 178 messages, types of 177 service menu 46 settings 52, 60 show me how menu 16 controlling print jobs 101 copies, number of windows 128 copying quality, troubleshooting 235 speed specifications 3 counterfeit supplies 150 cover pages 63, 125 covers, locating 6 custom-size paper settings macintosh 63 customer support embedded web server links 144 hp printer utility pages 62 maintenance agreements 263 online 262 d data light locating 12 date, setting 148 declaration of conformity 277 default gateway, setting 77 defects, repeating 235 density settings 62 device discovery 75 device status macintosh services tab 66 dhcp 36, 77 diagnostics network 39 diagnostics menu 42 dimms (dual inline memory modules) installing 157 part numbers 256 disk erase feature 146 dlc/llc 38 dns settings 37 double-sided printing error messages 184 macintosh settings 62 show me how menu 16 dpi, settings 62 drivers macintosh settings 63 macintosh, troubleshooting 249 presets (macintosh) 63 settings 52, 53, 60 shortcuts (windows) 125 supported 49 universal 50 windows, opening 125 duplex printing windows 126 duplexer locating 6 macintosh settings 62 show me how menu 16 specifications, physical 265 duplexery error messages 184 duty cycle 3 e e-mail alerts 62 economy settings 108 eio cards buffer overflow 180 installing 161 part number 256 settings 35 electrical specifications 267 embedded web server assigning a password 146 features 142 energy specifications 267 enhanced i/o card part number 256 envelope feeder specifications, physical 265 envelopes jams 232 loading in tray 1 92 environment, specifications 269 environmental product stewardship program 273 eps files, troubleshooting 250 erasing hard disk 146 error messages alphabetical list 178 e-mail alerts 62 numerical list 178 types of 177 errors software 248 ethernet cards 4 european union, waste disposal 275 explorer, versions supported embedded web server 142 extended warranty 263 f features 2, 3 file upload, macintosh 62 firewall settings 38 firmware update, macintosh 62 firmware, upgrading 169 first page use different paper 63 fonts eps files, troubleshooting 250 included 4 upload macintosh 62 formatter cover, locating 6 formatter lights 234 fraud hotline 150 fuser cleaning 239 error messages 182 g gateway, setting default 77 gateways 77 glossy paper, supported 119 graphical display, control panel 12 grayscale printing 131 h hard disk erasing 146 heartbeat led 234 held jobs 113 help, show me how menu 16 hp customer care 262 284 index enww hp easy printer care description 55 downloading 55 opening 139 options 139 supported browsers 55 supported operating systems 55 using 139 hp fraud hotline 150 hp jetdirect print server firmware updates 171 installing 161 lights 234 models including 2 hp jetdirect print servers installing 161 hp printer utility 61, 62 hp printer utility, macintosh 61 hp tough paper 121 hp universal print driver 50 hp web jetadmin firmware updates 170 hp-ux software 57 humidity requirements 269 i i/o (input/output) menu 35 i/o configuration network configuration 76 i/o menu 35 image drums replacing 154 image fuser kit, 110 volt part number 255 image fuser kit, 220 volt part number 256 information menu 18 information pages 138 information tab, embedded web server 143 input trays configuring 19 install cartridge error message 187 installers, windows 80 installing eio cards 161 insufficient memory 180, 188 interface ports included 4 locating 9 internal clock errors 178 internet explorer, versions supported embedded web server 142 internet protocol (ip) 76 ip address bootp 77 macintosh, troubleshooting 249 overview 76 ip addressing 75 ipsec status 38 ipv6 settings 37 ipx/spx settings 38 j jam-access lever, locating 6 jams clearing 199 common causes of 198 envelopes 232 recovery 228 show me how menu 16 japanese vcci statement 279 jetadmin firmware updates 170 jetadmin, hp web 55, 145 jetdirect print server firmware updates 171 installing 161 lights 234 models including 2 job storage accessing 113 features 113 macintosh settings 66 personal 115 proof and hold 113 quick copy 116 stored 117 jobs macintosh settings 62 k keys, control panel locating 12 korean emi statement 279 l lan-connector 4 landscape orientation setting, windows 126 languages, printer 4 laser safety statements 279 letterhead paper, loading 128 lights control panel 12 formatter 234 link speed 41 linux software 57 loading show me how menu 16 tray 1 92 trays 2, 3, 4 93 loading media configuring 92 lock resources, macintosh 62 locking control panel menus 147 m macintosh appletalk settings 38 driver settings 60, 63 drivers, troubleshooting 249 hp printer utility 61 problems, troubleshooting 249 removing software 60 resize documents 63 software 61 software components 80 staple options 65 support 262 supported operating systems 60 usb card, troubleshooting 250 macintosh driver settings custom-size paper 63 job storage 66 services tab 66 watermarks 64 mailbox, 3-bin capacity 4 specifications, physical 265 maintenance agreements 263 maintenance kit 255 enww index 285 maps, printing 121 material safety data sheet (msds) 275 media custom-size, macintosh settings 63 first page 63 pages per sheet 64 show me how menu 16 stapler support 110 supported sizes 83 memory features 3 included 2, 61 insufficient 180, 188 part numbers 256 permanent storage error messages 183 supply errors 178 menu button 12 menu map description 18 menus configure device 20 diagnostics 42 hierarchy 15 i/o (input/output) 35 information 18 paper handling 19 printing 20 resets 41 retrieve job 17 system setup 27 menus, control panel i/o 35 locking 147 service 46 show me how 16 messages alphabetical list 178 e-mail alerts 62 numerical list 178 types of 177 models, features 2 monthly duty cycle 3 multiple pages per sheet windows 126 n n-up printing windows 126 netscape navigator, versions supported embedded web server 142 networking tab, embedded web server 144 networks configuring 76 connectivity features 4 default gateway 77 device discovery 75 dhcp 77 diagnostics 39 gateways 77 hp web jetadmin 145 installing eio cards 161 internet protocol (ip) 76 ip address 75, 76, 77, 78 link speed 41 macintosh settings 62 print servers included 2 protocols 36, 41 protocols supported 75 security settings 38 settings 36 subnet mask 77 subnets 77 tcp/ip 76 transmission control protocol (tcp) 76 troubleshooting printing 246 noise specifications 268 non-hp supplies 150 nvram errors 183 o on/off switch, locating 6 online support 262 operating environment specifications 269 operating systems supported 48, 60 ordering part numbers for 255 supplies and accessories 254 supplies through embedded web server 144 orientation setting, windows 126 output bins capacities 4 locating 6 selecting 102 selecting, windows 126 output quality troubleshooting 235 p page order, changing 128 pages blank 245 not printing 245 printing slowly 245 pages per minute 3 pages per sheet windows 126 paper covers, using different paper 125 custom size, selecting 125 custom-size, macintosh settings 63 first and last pages, using different paper 125 first page 63 load 92 loading trays 2, 3, 4, or 5 93, 95, 96 pages per sheet 64 show me how menu 16 size, selecting 125 stapler support 110 supported sizes 83 type, selecting 125 paper handling menu 19 paper jams clearing 199 part numbers memory 256 print cartridges 255 pausing a print request 124 pcl drivers universal 50 permanent storage errors 183 personal jobs 115 286 index enww photos improving print quality 125 removing red eye 125 photos, printing 119 physical specifications 265 pins, personal jobs 115 portrait orientation setting, windows 126 ports included 4 locating 9 troubleshooting macintosh 250 postscript printer description (ppd) files included 61 power specifications 267 troubleshooting 174 power switch, locating 6 ppds included 61 presets (macintosh) 63 print cartridge managing 150 print cartridges error messages 187 macintosh status 66 non-hp 150 ordering through embedded web server 144 part numbers 255 recycling 273 replacing 152 storage 150 warranty 259 print media loading in tray 1 92 print on both sides windows 126 print paper for color printing 135 print quality troubleshooting 235 print server card installing 161 print tasks 123 printer languages 4 printer settings configure 20 printing output bin, selecting 102 speed specifications 3 troubleshooting 245 printing from tray 2, 3, or 4 93 printing menu 20 priority onsite service 263 priority, settings 52, 60 private jobs deleting 115 printing 115 windows 127 problem-solving e-mail alerts 62 messages, types of 177 processor speed 3 product info 1 product status hp easy printer care 139 proof and hold windows 127 proof and hold jobs 113 protocols, network 36, 41, 75 proxy server settings 38 ps emulation drivers 49 q quality troubleshooting 235 quick sets 125 r ready light locating 12 real-time clock 148 recycling hp printing supplies returns and environmental program 274 red eye, removing 125 regulatory statements declaration of conformity 277 environmental product stewardship program 273 laser statement for finland 280 remote firmware update (rfu) 169 removing macintosh software 60 repeating defects, troubleshooting 235 reset button 12 resets menu 41 resize documents macintosh 63 windows 126 resolution settings 62 specifications 3 troubleshooting quality 235 resolution enhancement technology (ret) 62 resolution, adjusting 125 ret (resolution enhancement technology) 62 retention, job accessing 113 features 113 personal 115 proof and hold 113 quick copy 116 stored 117 retrieve job menu 17 ruler, repetitive defect 235 s safety statements 279 scale documents macintosh 63 windows 126 scanning speed specifications 3 secure disk erase 146 security disk erase 146 locking control panel menus 147 network settings 38 security features 4 separator page windows 126 service agreements 263 service menu, control panel 46 services tab macintosh 66 settings driver presets (macintosh) 63 drivers 53, 60 priority 52, 60 enww index 287 settings tab, embedded web server 143 shortcuts 125 show me how menu 16 signs, printing 121 sleep button 12 sleep delay changing settings 108 disabling 108 enabling 108 time 108 sleep mode 108 sleep settings power specifications 267 software embedded web server 55 hp easy printer care 55, 139 hp printer utility 61 hp web jetadmin 55 macintosh 61, 80 problems 248 settings 52, 60 supported operating systems 48, 60 uninstalling macintosh 60 windows 80 solaris software 57 space requirements 265 special media guidelines 91 special paper guidelines 91 specifications acoustic 268 electrical 267 features 3 operating environment 269 physical 265 speed specifications 3 standard output bin capacity 4 locating 6 selecting 102 staple cartridges empty, stop or continue settings 112 staple options macintosh 65 windows 126 stapler empty, stop or continue settings 112 jams, clearing 224 paper sizes supported 110 using 112 stapler/stacker capacity 4 configuring 104 selecting 102 specifications, physical 265 staples loading 163, 165 stapling jobs 112 start button 12 status embedded web server 143 hp easy printer care 139 hp printer utility, macintosh 62 macintosh services tab 66 messages, types of 177 status button 12 stop button 12 stopping a print request 124 storage cabinet specifications, physical 265 storage, job accessing 113 features 113 macintosh settings 62, 66 personal 115 proof and hold 113 quick copy 116 stored 117 store jobs windows 127 stored jobs 117 storing print cartridges 150 storing jobs deleting 114, 116, 117 printing 114, 116, 117 subnet mask 77 subnets 77 supplies counterfeit 150 locating 151 memory errors 178 non-hp 150 ordering 254 ordering through embedded web server 144 part numbers 255 recycling 273 replacement intervals 152 replacing 151 status, viewing with embedded web server 143 status, viewing with hp printer utility 62 supplies status page description 18 supplies, status hp easy printer care 139 supply-status, services tab macintosh 66 windows 128 support embedded web server links 144 hp printer utility pages 62 maintenance agreements 263 online 128, 262 supported media 83 system requirements embedded web server 142 system setup menu 27 t tcp/ip configuring 76 tcp/ip parameters, manual configuration 77, 78 tcp/ip settings 36 technical support maintenance agreements 263 online 262 temperature requirements 269 tests network 39 time, setting 148 toner density setting 62 toner cartridges. see print cartridges top cover locating 6 tough paper 121 288 index enww transmission control protocol (tcp) 76 tray 1 locating 6 trays automatic media sensing 100 configure 99 double-sided printing 65 included 2 load 92 macintosh settings 62 show me how menu 16 specifications, physical 265 trays, status hp easy printer care 139 troubleshooting blank pages 245 checklist 174 control panel messages, numerical 178 duplexing 233 eps files 250 error messages, alphabetical list 178 error messages, numerical list 178 macintosh problems 249 network printing 246 overhead transparencies 237 pages not printing 245 pages printing slowly 245 paper handling problems 229 quality 235 repeating defects 235 show me how menu 16 transparencies 231 usb cables 245 truetype fonts included 4 two-sided printing error messages 184 macintosh settings 62 show me how menu 16 windows 126 typefaces included 4 u uninstalling macintosh software 60 universal print driver 50 unix software 57 upgrading firmware 169 usage page description 18 usb configuration 70 usb port troubleshooting 245 troubleshooting macintosh 250 v voltage specifications 267 w wake time changing 108 setting 108 warranty customer self repair 261 extended 263 print cartridges 259 product 257 watermarks windows 126 web browser requirements embedded web server 142 web jetadmin firmware updates 170 web sites customer support 262 fraud reports 150 hp web jetadmin, downloading 145 macintosh customer support 262 material safety data sheet (msds) 275 ordering supplies 254 universal print driver 50 windows driver settings 53 drivers supported 49 software components 80 supported operating systems 48 universal print driver 50 enww index 289 290 index enww ? 2008 hewlett-packard development company, l.p. www.hp.com *q3931-90901* *q3931-90901* q3931-90901 |
Price & Availability of CP6015
 |
|
|
|
|
All Rights Reserved © IC-ON-LINE 2003 - 2022 |
| [Add Bookmark] [Contact Us] [Link exchange] [Privacy policy] |
|
Mirror Sites : [www.datasheet.hk]
[www.maxim4u.com] [www.ic-on-line.cn]
[www.ic-on-line.com] [www.ic-on-line.net]
[www.alldatasheet.com.cn]
[www.gdcy.com]
[www.gdcy.net] |